Elements 13 Organizer does not create some thumbnail

  • 1
  • Problem
  • Updated 4 years ago
  • (Edited)
PSE 13 Organizer does not create the thumbnail for same panorama pictures. Repair the catalogue, refresh or deleting 'thumb.5.cache' does not solve this issue.
Photo of Murphy

Murphy

  • 9 Posts
  • 0 Reply Likes

Posted 4 years ago

  • 1
Photo of andaleeb

andaleeb, Employee

  • 157 Posts
  • 21 Reply Likes
The file resolution is too large in this case (21322x4095). Can you please check if it is a valid file?

Thanks
Andaleeb
Photo of Murphy

Murphy

  • 9 Posts
  • 0 Reply Likes
The image is valid. I can open it in the PSE editor with any problems or errors. The Windows Bildanzeige or Adobe Bridge show them, too. Other picture with resolution like 21596x2584, 16368x3810, 20440x2998, 21061x3426 are shown in organizer. But there are still some other large pictures with this error.
Photo of Michel BRETECHER

Michel BRETECHER, Champion

  • 1009 Posts
  • 214 Reply Likes
See the maximum size for the organizer:
http://helpx.adobe.com/photoshop-elem...
Photo of andaleeb

andaleeb, Employee

  • 157 Posts
  • 21 Reply Likes
Hi Murphy,

Currently Elements Organizer 13 only supports 72MP or less images for viewing.
Michel's answer explains the reason. Please have a look at the kb http://helpx.adobe.com/photoshop-elem...

Thanks
Andaleeb
Photo of Murphy

Murphy

  • 9 Posts
  • 0 Reply Likes
It worked with the registry modification as described in the KB. So it is solved.