Elements 14: Keeps crashing on startup; "A problem caused the program to stop working correctly"

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Just upgraded to Windows 10 Home, version 1709, build 16299.64. Since updating, PSE 14 keeps crashing on startup; "A problemm caused the program to stop working correctly" I removed and reinstalled, keep getting same error. Please help.
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Rob Owsiany

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Posted 6 months ago

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Steve Lehman

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Rob, 

This can happen whenever you upgrade and Windows 10 does a full update, then right off, it makes your apps do things like this.   So, let's try to reset your PSE14 in Windows 10.  Go to Settings, System, Apps and Features, and highlight your PSE program (on the right) that you're having this problem, and see if there is a blue-hypertext link under its highlight.  If so, click on it, and on the left is a reset button.   And that's it.  

If not we'll go to the Windows Power Shell to reset it from there.  Launch the Windows Power Shell from your Programs list (under the Windows icon on the far left) it's listed under the W's for Windows Power Shell, and when it opens, it'll open in a DOS windows.  At its current cursor, type scannow and press enter.  Let it work a while, then let it find any errors.  It probably won't find any but at least your programs might be reset by doing this.   That's all I have for now.   

Steve Lehman Windows MCSE   
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Rob Owsiany

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After installing another Windows update, PSE 14 will now start, but now when I try to open a file or work on a photo, the mouse lags way behind and jumps around.  I could not run scannow, even as an administrator, but Windows said it was command was now recognized.
(Edited)
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Steve Lehman

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I have not had this problem before this.   The scannow needs to be run.   Otherwise, it won't reset.  Another reset in the tools in Windows 14 might do the same type of reset or close, in the program itself.   In PSE14, load an image (if you can) then on the lower right corner near the ? is a down-menu.  In that menu is "reset all tools" which may reset the entire program.  It should work right away but if not, reboot the program.  But the scannow needs to be run if that does not reset it.  Then reboot Windows.   It it's not working for you, reboot Windows first before doing the scannow reset.     
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Steve Lehman

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Rob, the "scannow" command can  only be recognized in the Windows Power Shell.  Did you open that?  It should open a DOS window and where the blinking cursor is, is where you type scannow then press enter.  It will recognize it there.   The Windows Power Shell is located in the list of programs at the Windows icon on your lower-left corner.  Click on all programs, and it should be listed there at the bottom in the w's fore Windows Power Shell.  Open that and type scannow at the blinking cursor then press enter and reset your Windows so your app will run.  ok?    
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Grace3

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I have the same problem as Rob, and scannow won't work at all, I copied the result below. There is no blue hypertext link for PSE 15, all I can do is uninstall it. Constant Windows 10 found a problem & closes the program. Frustrating

scannow : The term 'scannow' is not recognized as the name of a cmdlet, function, script file, or operable program.
Check the spelling of the name, or if a path was included, verify that the path is correct and try again.
At line:1 char:1
+ scannow
+ ~~~~~~~
    + CategoryInfo          : ObjectNotFound: (scannow:String) [], CommandNotFoundException
    + FullyQualifiedErrorId : CommandNotFoundException
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Steve Lehman

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For Grace3:   

For the blue hyper-text under the program, I did mentioned that Windows doesn't always present that link.   You simply may not see a link there.   

Scannow (without the quotation marks) works with your Windows Power Shell which is found in the programs list using the Windows button to list your programs.  In that programs list you should find it in the W's.   Open Windows Power Shell which opens in a DOS window with a blinking cursor, then type scannow at the blinking cursor and press enter.  Let this program run -- it will stop in a few minutes and that's the end of its test, and it may not tell you its results.  You simply reboot the computer and try the program again.   It serves as only a reset and only if there's a problem, and it's a good reset for windows too.   And, scannow is recognized as a command in that DOS window.   IF where y o used this command did not recognize it, then either you are not using Windows, or you are not using the Windows Power Shell, or a DOS window which uses that command at its blinking cursor.     

Also, I have seen your error message when installing a program from within a browser.   IF you installed this program from within a browser, it will ask if you want to install it with another program as it provides you a list of programs you already have.  This is wrong to do.   IF it was installed through a browser, it will appear as using a normal install process but will install in a wrong place and with another program.   Installing it through a browser can begin this type of confusion and this type of error message.  For more info about this, see the last paragraph of this summary.    

Check to see if your program was installed in the Windows Program folders using your Windows Explorer to find your program folders.  If you're not sure how to find them in Windows Explorer, you can open a Run windows (windows button lower-left corner, hover the button then right click, and click Run).  In the Run windows type %programdata% press enter.  It'll take you directly to your program folders by opening your Windows Explorer.  Check to see if Adobe PSE15 is a folder there.   If not, it may be in the wrong place which can pop up error message like yours.      

If not there, remove PSE15, reboot your computer, and reinstall PSE15, and this time don't use an install process within a browser.   During the next install process it should be pointing to location: C:/Windows>Programs as the right place to reside.   

Referenced from above, this is the last word about the browser problem:   I have seen lots of things, but one thing has been AOL users who install programs through AOL's built-in browser (or any browser) and when it does, it lists other programs to select to install with.  That's wrong, and when it does this, the same error message pops up.   Also, when it installs the program file, or the program as a file - any future installs result in error messages as it finds the program has already been installed (in a wrong) and the program will not install a second time if the file already exists.  When that occurs, the first installed file (probably in the download folder) needs to be deleted for a second program to install, and without a browser.   

  
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Grace3

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Yes, I used Windows Power Shell & copied exactly what came back several times onto my last comment.  No AOL--- ACK!!!!! Ok, I will try the uninstall-reinstall & post what happens. Thank you for your help, I really appreciate it
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Grace3

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I uninstalled PSE 15, rebooted computer, reinstalled PSE 15. Tried scannow in Windows Powershell & got this:
Windows PowerShell
Copyright (C) Microsoft Corporation. All rights reserved.

PS C:\Users\grace> scannow
scannow : The term 'scannow' is not recognized as the name of a cmdlet, function, script file, or operable program.
Check the spelling of the name, or if a path was included, verify that the path is correct and try again.
At line:1 char:1
+ scannow
+ ~~~~~~~
    + CategoryInfo          : ObjectNotFound: (scannow:String) [], CommandNotFoundException
    + FullyQualifiedErrorId : CommandNotFoundException

PS C:\Users\grace>

***************************************************************************
Not easily being deterred, I uninstalled PSE15 completely, rebooted, & installed PSE 2018. But got the same message again. "Windows found a problem" with PSE 2018 & shut it down immediately. I also did check and the problem is NOT my PSE catalog. Both the catalog in PSE15 & the new one in PSE 2018 show no errors & look fine, if I could just get Windows 10 to stop shutting it down every time I start PSE.
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Steve Lehman

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Grace,

The reason it doesn't find scannow as anything is because you are using it as a user name after the C prompt.   Even in the Windows Power Shell, it wouldn't have a user name in that window as it resets its Windows but not as a user name.  Scannow is a command that is used in the Windows Power Shell that resets Windows (only), and the Windows Power Shell will open in a smaller DOS window which has a black background.  Does that sound familiar to you?  

And then, this prompts me to wonder if you did install your program correctly.  No matter what, Windows 10 should be recognizing it as a program.  Are you sure you have it install in the programs folders?  It's not installed along with another program is it?   

You may need to take this to a technician in your area and have him watch how you install your program or having him do that for you.   Your PSE should be working perfectly in Windows 10.   In fact, even if it didn't, Windows 10 should be fixing it for you and if it is not, then you don't have it installed correctly.   
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Steve Lehman

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Grace,

Disregard my last note.   Scanow does come after a user name although it needs to be the administrator, and I trust you are that person.   I know you are inside the Windows Power Shell because the word, cmdlet is a code used.   I don't know why scannow is not working, but more importantly, Windows is shutting down your program.   I'd like you to take it to a technician in your locale and have him reinstall your program.   I want a technician to watch your screen for this.   If Windows is shutting down PSE then it may not be installing in the correct folder.     
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Grace3

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Turned out my user account was corrupt. MS tech support created a new user account and copied over my old info. Of course, they didn't take into account that this would zombie ALL my programs which were installed under a different folder structure!

Scannow needed to have SFC in front of it. Figured that out via googling. Ran it & it found no problems. All my Adobe programs are installed in the correct folder & I don't use browser installation.

In this whole process I upgraded to PSE /PRE 2018. I had to convert my catalog twice. Now it lets me go into Organizer, but crashes when it tries to reconnect files & won't let me type in the new file structure to help it out. Sigh.