Elements 14: "File not found"

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  • Updated 7 months ago
  • (Edited)
Windows 10. Until recently, when selecting PSE' 14's "Open," I would be able to type in the file's name, and the image would open in PSE's work space.  But now, when doing this, I get "File not found."  I have to admit that the occurrence of  this issue may have coincided with  my loading on Avast's Cleanup Premium.  In Cleanup Premium I put a lot of programs to sleep (via Avast's Speedup), but they do open when called for. However,  I just activated (took them out of Sleep) all those programs that were sleeping and then rebooted the computer, opened PSE, selected "Open," typed in an image's file name AND still got the "File not found" message.  BTW, if I actually select the image from the thumbnail in the directory holding the image file, the image will go into PSE's workspace. Help, please.
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Adam Singer

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Posted 7 months ago

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Steve Lehman

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Hi Adam, 

I hate to break it to you but, you broke your software by cleaning it up.  Sounds dumb doesn't it.  But I think your only resolution is to reinstall the program - but not yet.   For now we'll see if we can reset it in Windows 10.  ok?   So here goes the first of our resets:  

First go to Settings>System>Apps & Features.  Your apps will be listed on the right.   Highlight your software and below it might appear a blue hypertext link.  IF there is, click on it, and the next page will have a reset button on the left.  If it does not have this, we'll have to go to our plan-B.  

There is another reset maybe available around the corner, but we'll get to that next, but only as needed.   Do this first and report back.  I will monitor this forum, then go further if needed.  ok?   

Steve Lehman, Windows MCSE engineer   
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Adam Singer

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A little late to try the "fix." I'll give it a shot tomorrow and let you know the outcome. Thanks.
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Adam Singer

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Gave it a shot this morning.  Only "Modify" and "Uninstall" appeared after selecting the PSE 14 icon...no blue line, no "reset."  Next?
(Edited)
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Jack Klaber

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Adam, if you can open the PSE14 Editor and drag a file from the Windows Explorer window into the Editor, is it then possible that you typed in a name of a non-existing file?
Just my 50 cents.....
(Edited)
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Adam Singer

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Certain that I am not typing in the wrong file names. The only way that I can get images from their folders into PSE14 is:

1.  Select "Open" in PSE
2.  Windows Explorer drops down
3.  Navigate to main image directory - "Pictures"
4. Choose directory holding file of image want to open in PSE
5. Single click on target file. File's name opens in "File Name" field, click "Open" and file
    opens in PSE.  Double clicking target file will directly open it in PSE
6. I can drag a file directly from Windows Explorer into PSE.  Only way to do this is if both
    programs have first been tiled
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Steve Lehman

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Hey Adam, 

From this latest explanation, you sound like you found the file and opened it in PSE.  Am i right?   I won't go to the next step until I have that clear, because the next step will involve the Windows Power Shell which will need specific instruction and direction.  So confirm with me that your file opens before we go to the next step.   ok?   
(Edited)
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Adam Singer

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Yes, I can open selected files in PSE, but not the way I'd like to: Type in file name in file name field.  Much quicker than having to plow through directories.
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Steve Lehman

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When you're opening files you are using the Windows file system and it was never friendly with opening typed file names, at least not all of them.  Adobe isn't one applications that can and Windows 10 has problems with that unless you really need to reset or reinstall Windows.  And then you will need to reinstall all your apps.  Older adobe products might open typed file names but not new ones.  So this is not an Adobe problem.  

Having trouble with Windows?  Maybe a SFC reset might do something with that.  Are you ok to take instructions for Windows Power Shell or do you know SFC commands?  


 
(Edited)
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Steve Lehman

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My best guess is that you are not typing the file names complete or accurate.  File names should be found in a Windows file system even if typed.   Unless you're pulling my leg, you should be able to get your files by mouse too.   And, there is nothing wrong with using your mouse.   Even the most well seasoned engineer uses the mouse instead of Windows commands.  Even if there's a million file names.   Try keeping yours in folders so you can find them by category or use the PSE Organizer which BTW uses the Windows file system.   
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Jack Klaber

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Another 50 cents of mine:
Do you enter the full filename? I mean with the DOT EXT ? For instance, if your image has the following name: FOOBAR.JPG, do you enter in the filename field "foobar.jpg" or just "foobar"? Windows file-system needs the full name including the extension!
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Adam Singer

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Whether the name of the image is numbers or text (including extension,) typing in correctly doesn't bring up the file.  However, it will bring up the main folder within which lies the file.  For example: File A lies within Pictures>FZ1000>2017>DEC. Typing in A will bring up all sub-folders in DEC and then I have to find the sub-folder that holds A. But, then again, this doesn't always work, either.  The only sure way to get the wanted file after selecting Open in PSE is to find the folder that the file is in and then directly click on the file itself.
(Edited)
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Jack Klaber

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I try to duplicate your problem, Adam.
When I select open in PSE-editor, Windows explorer window opens in the  DIRECTORY OF THE LAST EDITED FILE.
If the image I want to edit now is also in the same directory, Windows finds the file immediately. I don't even have to type the full filename, as soon as I type one character, I get a list of all the files starting with that character.

It seems that the last edited file in PSE-editor is located in a different directory than the file you want to edit right now.
Correct? 
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Adam Singer

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Correct.  I am assuming that since Windows Explorer pops up when searching in PSE, the wanted file should be found by searching WE.  But, that does not appear to be the case as the search appears to be confined to the last open folder.
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Jack Klaber

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Indeed.
Windows Explorer can only search and find files in the current directory, whichever that may be. In this case the last one used for editing an image.

If your file is also in the organizer, then PSE can find the file wherever it is stored, 20 directories deep or afar, another drive or even on an external storage medium (if not connected, it will ask for the media as soon as you zoom in to full size).
After selecting the image, you hit Ctrl-I and your image is put in the workspace of the PSE-editor. That's the way I work......
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Adam Singer

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I guess Jack has settled the issue.  PSE can't find images without greater direction than just putting in a file name.  Thanks all for your help
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Steve Lehman

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Adam,  

I had mentioned all of what Jack mentioned - that you need to type the name of the file, and Jack reiterated the same notion.  He said give it a suffix but then again he said that may not matter (which is what I said also) because his program brings up his files by typing them by name even without the suffix.  So, giving it a name with or without JPG or TIFF doesn't matter (is what Jack said also, and I said) and you should be able to type the name, and it should come up.  

And again I will say, your problem is not with adobe's product.  It's with Windows.   You are wrestling with Windows Explorer and that is a Windows product, and that is what is showing up in Adobe when searching for a file.    

Another problem is opening a file from the right folder because the typed file will only pertain to the folder that's being look in.   

Steve Lehman, Windows MCSE Engineer