Elements 14 "error initializing the help application" on Windows 7

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  • Updated 2 years ago
  • (Edited)
PSE14: when I hit F1 or use the HELP menu item I get only:
"There was an error initializing the help application."

Win 7 up to date, 16GB memory, and I have downloaded and copied the help file to:


as described in one of the FAQ's, and restarted PSE 14.

Both Organizer and Editor fail to start the help app. Even without the file, I have a persistent Internet connection.

The programs themselves seem to be working OK. Running PSE as admin did not help.
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Frank Stark

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Posted 2 years ago

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