Elements: Crashing when printing on macOS Sierra 10.12

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  • Problem
  • Updated 4 years ago
  • In Progress
  • (Edited)
I just ran the newest Mac update, Sierra Version 10.12. Now my PSE14 crashes when I try to print. VERY FRUSTRATED!!! I have had3 techs try to help. Apple techs tried to help too. Nothing is working. I was just told this is a "known issue" and that engineers are working on an update but no one could give me an idea about how long it will take. My options at this point are clearing entire computer and go back to old version on iMac or do the print work-around and save everything to desktop and print from there (which is ok if it's not long term). Is anyone else out there having this crash issue? As far as I know it's an Adobe/Epson printer issue.... Or does anyone have an idea about how long Adobe takes to work out it's bugs?
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Shannon Belanger

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Posted 4 years ago

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andaleeb, Employee

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Official Response
Hi All,

The print workflow crash is fixed for all versions of PSE in OSX 10.12.2 update. For folks running OSX 10.12.1 or lower, please update to 15.2.