Elements 13 unable to access picture frames

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  • Updated 4 years ago
  • (Edited)
I have checked every place I know to check and no one has answered my question. I am really, really frustrated. I bought PSE 13 and installed it in November or early December. I use it with Windows 8.1. It has worked beautifully. Now for some reason, when I try to put a frame around a picture, I get a blank box that says "Frames" and then give me a number, for example "Frames 1." When I click on it to see the frame, I get this message..."Could not complete your request because the file was not a valid frame file." What does this mean? Nothing was installed or changed on the program that I am aware of but all of a sudden I can't use this function. Please help me as I am beyond frustrated.
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Goldie Lowry

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  • angry and frustrated

Posted 4 years ago

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