Elements: Pen problem using Wacom Intuos Photo pen tablet (windows 10)

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  • Updated 1 month ago
  • (Edited)
Trying to use the Wacom Intuos Photo pen tablet with PSE13, running on a Windows 10 64bit PC.
However, it seems to be impossible to use the pen due to appearance of a white circle on screen at the tip of the pen. See image 1. Moving the pen, many times also a menu appears, see image 2.
Most annoying is the problem that it changes also sometimes the size of the tool when moving or it moves suddenly the whole image. The only thing that does work is selecting tools or menu items. Inside an image, however, it's impossible to work with. It doesn't matter if a pen, pencil or selection tool is chosen. 
Using the tablet with Windows Paint or Paint3D program no problems are encountered.
Also using the tablet with Photoshop CS, version 8.0 no problems whatsoever!
The driver is up to date.

Anyone out there who knows what goes on here?

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Jack Klaber

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Posted 7 months ago

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Jack Klaber

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In the meantime I have contacted Wacom customer support and they checked my pen tablet. It turned out the pen tablet was working 100% (something I was sure of because it worked perfectly in Photoshop CS, version 8.0).
Please, can anyone (preferably Adobe support themselves.....) help me?
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Master Lyle

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I apologize that this is not an answer to your problems, but you're not the only one with this problem. We have tried different tablets, swapping pens, using wireless and wired, and still the same problem as you. It seems to NOT be the tablet, as using more than one tablet creating the same issue points to the software; there is also no issues with Paint and other programs. PSE 13 was reinstalled, as well as the tablet drivers. I'm wondering if this is related to the most recent Windows 10 update, and there is something in Windows 10 that changed.

We are also asking for any help out there... Adobe support please stand up
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Jack Klaber

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The problem was already with Windows 7.....
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Trini Cortez

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Same issue with PS13. Using the tablet I can’t make a line but I can with the mouse. Pen pressure doesn’t work either. In Lightroom 6 I can make a line but pen pressure doesn’t work. I am running Windows 10.
(Edited)
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Joachim Rehn

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I got the same problem with PSE14. I also have problems moving the sliders in the pop-up Windows. I found out that if I hold the right mouse click  while moving the pen I can draw and also use the sliders. My workaround was to define one of the buttons of the tablet as "right mouse click". So I can hold the button with the left Hand while drawing with the right hand.
I am quite sure the problems startet with the latest update of Windows 10. 
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Trini Cortez

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I found out last night that if I turn windows ink off under Intous tablet mapping, turn the “flicks” option off, and disable the “hold to double click” it allows me to draw and control the sliders smoothly. My computer has Windows10 and a touch screen. I also saw on YouTube where people with PHotoshop had similar issues as ours. They were having to go into Adobes program files and create a text file so that photoshop wouldn’t use WindowsInk but the supplied Wacom driver. I wonder if this applies to PS Elements. This fixed the pen pressure issues in PS.
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GaryL

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I have a 64-bit Windows 10 machine and I didn't notice any issues until yesterday. That leads me to believe it was the Windows Feature Update 1709 earlier this month. I use my pen and tablet pretty frequently but it's possible I have not since the update. I too found that holding the right-click rocker button on my pen allowed me to draw normally. So I attempted to assign an express key on my Intuos 3 but found I have no tablet tab in the driver's Tablet Properties. However, I did find the "Use Windows Ink" checkbox and unchecked it. That appears to have fixed things for me. I don't know if that box was checked prior to the update. Maybe the tablet tab will show after a reboot... Anyway, hoping there won't be any side effects to turning off Windows Ink.
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Jack Klaber

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As I posted earlier, I encountered this problem also already in Windows 7, Windows 10 and now also in Windows 10 1709.
Turning off all the Windows Ink options did not solve the problem.
Photoshop CS6 64bit has no issues whatsoever with the Intuos driver..... 
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Stephen

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this will fix Win10 tablet issues in Photoshop

https://www.youtube.com/watch?v=rcRIXgogo3M&t=333s
(Edited)
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Jack Klaber

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this will fix Win10 tablet issues in Photoshop
Stephen, The problem is with Photoshop Elements, not Photoshop CS which works perfectly with the Wacom pad in my system...
If I would have Photoshop CC2017 I believe it would work as intended as well.
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Stephen

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I had to do this a few days ago after a Windows 10 update when my Wacom became nearly useless, especially when zoomed in.  

I'm using Photoshop CC 2018 latest version.  I had some issues before, but not so severe - glad to find this tip as it works much better than ever now.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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It might be related to this issue: https://helpx.adobe.com/photoshop/kb/cannot-paint-with-stylus-when-zoomed-in-windows-10.html Current version of Windows 10 breaks the Windows Ink API.
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jackie mcman

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i had the same problem with my Wacom tablet  and turning off the windows ink in the mapping option seemed to fix the problem with photoshop