Elements 13: Organizer crashes immediately after launch on Win10 (code 0xc0000005)

  • 1
  • Problem
  • Updated 2 years ago
  • (Edited)
My PSE13 (newest update) Organizer crashes immediately after launch (Winlog error code 0xc0000005). I believe it is since my upgrade to Windows 10, but it may be a coincidence.

I have the catalog and the photos saved on an external USB-drive. I think I have tried every suggested solution on the internet, but nothing helped.

I found that when I moved the catalog to the local drive and did not connect the USB-drive, Organizer would not crash and I could browse my catalog, reconnect individual photos in a different storage location, and so on. But as soon as I switch on the USB-drive, Organizer crashes.

Here's what I have tried (some multiple times and in different combinations), all without solving the problem:
- repair and optimize the catalog
- clean install of PSE to a different computer
- delete Organizer preferences and caches
- switch off all media analysis and Movie-thumbnails in the prefs
- delete thumbnail-file from catalog (effect: Organizer launched alright, started creating thumbnails and crashed with the same error at some point in the process)

The only thing I have not tried is a downgrade back to Windows 8, because that's not an option.

What else can I try? How can I find out which photo it is that makes Organizer crash?

Thanks in advance for your help. Any idea or comment is appreciated.
Photo of Jan Renziehausen

Jan Renziehausen

  • 8 Posts
  • 1 Reply Like
  • frustrated

Posted 3 years ago

  • 1
Photo of Jan Renziehausen

Jan Renziehausen

  • 8 Posts
  • 1 Reply Like
I have continued to try and "repair" my catalog.
I have deleted all movie files from the database and checked all file paths and drive letters using SQLite, but still no improvement.
Other observations:
When I use the repair function with re-indexing visual simularity option the program crashes with the same error after 50-60% of re-indexing.
When I delete the thumbnail cache, the program launches at first as described above, but crashes at some point during the thumbnail creation process. I followed the process by scrolling through the pictures as the thumbnail creation progresses, but every time it is a different photo at which the program crashes.

I get the feeling that PSE13 is simply incompatible with Windows 10 or so badly programmed that it is not stable in this environment.

Does anyone have a tip for me what else I can try to make PSE work again?
Photo of Jan Renziehausen

Jan Renziehausen

  • 8 Posts
  • 1 Reply Like
Any idea? Noone?
Photo of Jan Renziehausen

Jan Renziehausen

  • 8 Posts
  • 1 Reply Like
I have done a clean install, restored an older version of the catalog and was surprised I could work with it. I added new photos, categories, tags. It worked for 2 days and several program starts.
Then suddenly the program crashed again in the midst of tagging my pictures and since then it crashes again immediately at every program start.
I have come to the conclusion that PSE is just a badly programmed piece of crappy software and customers are completely let down with no support at all.
Photo of Anwesha

Anwesha, Employee

  • 72 Posts
  • 8 Reply Likes
Can you please try installing Visual Studio 2012 redistributable by following the steps at following link  Microsoft - Visual C++ Redistributable for Visual Studio 2012 Update 4

Once you install, reboot the machine and try launching Photoshop Elements again. Let us know if it helps.

Thanks,
Anwesha
Photo of Jan Renziehausen

Jan Renziehausen

  • 8 Posts
  • 1 Reply Like
I have tried that before and many other things I have found in this and other support forums. Even a clean install of PSE13 and Visual C++ deleting manually all remaining traces from disk and registry. No help.

The thing is: Organizer works - as long as I don't import my photos :-(

It seems to me that Organizer has a problem handling the memory under Windows 10.

When I delete the thumbs.cache Organizer works for a while and I can open photos, select tagged groups etc., but eventually when Organizer has created enough thumbnails in the background it crashes.
Exactly the same happens with a new catalogue that I import larger amounts of my photos into or with a catalogue that I restore from my backup.tly (which was obviously created when the catalogue still worked in PSE13 under Win8).

And yes, I have deactivated face recognition and video thumbnails in the preferences.

Please help. What else can I try?

I have created the dumps in C:\dumpstore, if that's any help to bring more light into this.
Photo of Anwesha

Anwesha, Employee

  • 72 Posts
  • 8 Reply Likes
Please try following steps and see if it helps:
1. Launch Elements Organizer and keep Shift Key pressed.
2. You will see Catalog Manager dialog.
3. Click on New to create a new catalog.
4. Once you are in your new catalog, press Ctrl +K to go to Preferences.
5. In Preferences dialog, go to Files and uncheck the option to Automatically Generate Thumbnail for Video files
6. Now shift to your older catalog and see if EO crashes now.

Thanks,
Anwesha
Photo of Jan Renziehausen

Jan Renziehausen

  • 8 Posts
  • 1 Reply Like
As written in my previous post, I have already unchecked the video thumbnails and face recognition. It still crashes.

I have even used SQLitebrowser to manually delete all video entries from the catalog - still it crashes.

I think, EO either crashes on a faulty pic (which EO should really be able to stomach) or on the size of the cache itself.
Photo of Jan Renziehausen

Jan Renziehausen

  • 8 Posts
  • 1 Reply Like
Additional information: if I start EO with Shift as suggested above and select "Repair" my catalog, the dialog reports no errors in the catalog. If I then select "Repair anyway", EO finishes without crash and reports "successfully repaired".

"Optimize" catalog finishes also without an error report or crash.

Still EO crashes as soon as I open the catalog.

I'm really at a loss what to do with this. I have spent hundreds of hours tagging my photos and recognizing all the faces - that cannot be all wasted!
Photo of Jan Renziehausen

Jan Renziehausen

  • 8 Posts
  • 1 Reply Like
I SOLVED IT!!!!

A bloody tif that any other program on my PC opens without a problem made PSE crash immediatly when the Organizer tried to create a thumbnail. Organizer never gave a hint what the problem was. Not only that the program is apparently pretty unstable, it neither gives any help in finding what the problems are. So it took me ages and third-party programs to finally find a clue that a single pic was the problem :-(
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 818 Reply Likes
Can you post a copy of that TIFF file somewhere for us to examine?
Photo of Robert Kip

Robert Kip

  • 5 Posts
  • 0 Reply Likes
Still no success at getting my "old" PSE to run, or even install, with WIN 10. Most other apps run well after installation of WIN 10 and, as much of the conversation addresses things beyond my capabilities, perhaps I'll let sleeping dogs lie, follow along for a while, then perhaps purchase PSE 14 and attempt a fresh start with its newest version rather than mess up other things which, so far, seem to be working satisfactorily.

REALLY unhappy with Adobe, though. Their reputation as producers of expensive, system hogging, buggy, crash prone programs to be avoided is deserved. What I'm seeing here is that many folks with substantial competencies that extend beyond their photographic interests into the bowels of their computers and systems - mine are limited - are frustrated. The best the Adobe folks have to offer is an occasional "suggestion" accompanied by a request to let them know if it worked. Not good.
Photo of John Davies

John Davies

  • 1 Post
  • 0 Reply Likes

I downloaded a 30 day trial of Elements 14 and this does not work either.

The tools bar will not work.

Photo of salvatore del prete

salvatore del prete

  • 2 Posts
  • 2 Reply Likes
PE 15 does the same thing!  It crashes whenever I try to reconnect thumbnails.  Hard to get help as their hours are weird for tech support on computer (13 hour difference in time zone.  Frustrated!  Would not upgrade to 15 thinking it will solve the problem...it won't.  I did it to get tech support..that doesn't work either...too difficult to get live help.  They email back alright, but without much of a plan of action.  Waste of time so far.  Windows 10 is my OS and I suspect that is the common link.  Wish there was a better alternative out there!