Elements 13: Error creating panorama

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  • Updated 3 years ago
  • (Edited)
I am trying to create a panorama from PSE Organizer 13 in PSE Editor 13. I click an use all open files in the editor and than I get the error that the files should be saved before. But they are saved and there was no change. When I open those files via Bridge CC in Elements Editor I have the same error.
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Murphy

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Posted 4 years ago

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Gert Bittig

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Hi Murphy, have you received any Support from Adobe so far? Just received my elements 13 and I'm not even able to select Panorama as ist is greyed-out.
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Michel BRETECHER, Champion

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Gert,
Are you in Expert mode? Panoramas work only in that mode.
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Gert Bittig

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No, I wasn't. Thanks for thequick reply. It is working. Perfect.
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Murphy

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This issue is still open and I did not received any Support from Adobe.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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It sounds like something it modifying the files on disk. If you run from a new admin account and/or from Safe Mode, does it work correctly? http://bit.ly/Troubleshoot_PS
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Murphy

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With a new admin account and in Safe Mode it is still the same issue. Additional I have tried it on both computers.
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Brett N, Official Rep

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What can you tell us about the files you are working with?

  • What file type are they?

  • Where are they currently saved?

  • Have you tried saving to a different location?

  • What is their file size?

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Murphy

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The files are quite normal jpg files. The resolution is 4032x2688 and the size is about 4 till 6 MB. Normally they are stored on the local disk. If I copy them to a network drive it is the same behaviour.

But I think I found a reason. After opening the files they are already changed. But in the undo list I can not see any thing. If I save it and open it again there is no change on those files. So I open some more files. I only get this error with files in panel format.

So I think PSE 13 rotate them automatically after opening and this changed is not saved. And this may be the reason the photomerge assistant fail for those pictures starting it directly from organizer. PSE 11 have a different behaviour cause it was no problem there.
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Brett N, Official Rep

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Very interesting. That is certainly a possibility. We'll investigate that.
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Gerd Rose

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I have the same problem with my trial version of PSE 13.
With PSE 12 it worked without problems. There are still the same images in the same folder.
Is there a solution?
Otherwise I will not buy me PSE 13
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Brett N, Official Rep

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So, do you also believe the images have been auto-rotated? If so, that will help our investigation.
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Kay Rawnsley

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I have just purchased PSE 13 and installed it on my Windows 8.1 computer and I get the same problem when trying to make a panoramic picture, error message "pictures must be saved"
This is ridiculous, I am in expert mode and it just will not work.
I regret very much buying this product because not only is this happening but I cannot seem to contact Adobe to get any assistance. The after sales help is abysmal. If anyone can help me, PLEASE!!!.
Kay R
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Brett N, Official Rep

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Has saving the files removed the error message and allowed you to continue?
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lyn edwards

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Kay, I had the same problem. Then I discovered you need to select Panorama firstly, then add your files. I was using Elements 9 previously and it was the opposite way round. try selecting the panorama selection first. Lyn
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Kay Rawnsley

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No. I don;t understand where the program wants me to save the pictures to. They are already saved on my computer.
Sorry if you get this twice
Kay
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Murphy

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Maybe the picture are rated, too?. This information seems to be not save in the image directly. If you save the picture in the editor as you see them with a new name and then start the panorama it should work.
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Brett N, Official Rep

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You can save the files anywhere you want, or simply save them over the top of themselves. The problem is that they have been modified in some way and that change has not been baked into the file. This is important because this process essentially has to reopen the files and if there are changes pending it effectively locks them for any further changes. 
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Colette Pearce

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I just received my PSE 13 and purchased the book "Teach Yourself Visually Photoshop Elements 13." It states: "Before starting, copy the images you want to use into a separate folder on your hard drive. This avoids a bug in the software. Do not try to load the images from the Organizer or the Editor Photo Bin."
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Brett N, Official Rep

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It's not a bug, it's working correctly. It is just a misunderstanding of what is happening. The files that you want to put into a panorama have to be in a completed or finalized state. This means that if there are any changes pending, they have to be saved into the file.

This doesn't mean that there has to be a new copy of the file, although this will finalize any changes in the new version of the file. This is just another way of accomplishing the same task.

Also, if you are making changes to the file in the Organizer, you may not have finalized them before sending them to the Editor. 

All you have to do is save the files. File > Save or File > Save As both work, as well as their keyboard shortcuts. 

What the book offers are just workarounds.
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James Depoorter

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I have the same problem... Seems to be related to the orientation. All pictures that are in "portrait" mode open in "edited" mode in the editor. Undo-ing (like there was an edit) does not change the edited mode. This is very annoying. The workflow is seriously crippled if you have to go through the trouble of saving "unaltered" files. If you save back in jpeg, you get an altered jpeg, with new compression etc...

This is clearly a bug, where the editor is mistakenly take a "pre-rotation" as an edit.

All "landscape" photos load normally. Loading a photo should ALWAYS be in an unaltered state, and not a side-effect.

Please fix.
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Kay Rawnsley

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I am also still having a problem with this function. I am trying to make a panorama of unaltered, unedited documents in portrait mode but the program will not let me do it. Seems I wasted my monet on the new program
Kay
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Brett N, Official Rep

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When you take pictures with a camera, they are always in a Landscape orientation. When you tilt your camera sideways to make it portrait, there is a gyroscope within the camera that detects this tilt. However, you camera sensor has not rotated as well. So although you have changed the direction of your camera, the sensor is unchanged and thus the image itself is unchanged. The images are alway Landscape. However, there is a piece of metadata attached to files that were taken while the camera was rotated that says this image should be in Portrait orientation. Applications that read this metadata (such as Photoshop Elements) will then auto-rotate the image. But this auto-rotate is not an edit of the file. The file remains a Landscape image, but it is merely displayed as Portrait. However, when you open the file for editing, this auto-rotation is applied to the file. But until the file is saved, this rotation is not permanent. Thus, you get this message from the panorama to save the file to cement the rotation. This will render the file with the pixels in the new position. Yes, there will be JPEG compression applied if you save as JPEG. Unless your compression settings are very low (thus resulting in a very compressed, small file size image), you will not be able to notice the compression, especially after blending images together. But if this is truly a concern, you can save the file in another format such as TIFF which doesn't apply compression.
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James Depoorter

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So there was actually a bug in elements 7-12? Seriously, the cementing is NOT necessary for the task at hand: create a pano. The files are in memory, possibly on temp space. You wrote a lenghty response on how we should use the software now, which is now counterintuitive and worked intuitively in previous versions. What if I would rather WANT the metadata this way: Do not rotate. Save the edit with the same metadata. That's why it is metadata. "Hey a flash. I WILL remove red-eye as opposed to, I will ask what the user wants"
(Edited)
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James Depoorter

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Would you admit it is a bug if I use the exact same photos in a previous elements, and do exactly the same actions, and it works like it should: intuitively?
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Murphy

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Maybe one workaround would be to disable "JPEG files with orientation meta data". So the rotation of the image is stored directly to the file. And the panorama assistant do not get any problems with unsaved changes.
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James Depoorter

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Is this a setting that is applied while importing? Maybe, in previous versions, this was an implied setting, importing the jpgs and rotating them at the same time, and in this version, you have the choice.

Still, I want an intuitive workflow for creating a pano. Open a bunch of files. Make pano, save pano, ignore the others, because they were merely input for the pano (even delete them afterwards). Now I have to open a bunch of files, immediately save them all one by one, reopen them, etc...

It would be very counterintuitive to interpret all kinds of metadata and apply them in memory, but then wanting to save the manipulations into the picture itself. That is exactly why metadata is invented: to avoid this.
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Jorge

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I tried to use the Photomerge Panorama feature in PSE 13 and it did not work. It creates somehow a new file, but closes immediately after without saving or even showing the panorama. Is there a bug and will it be fixed?
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Brett N, Official Rep

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That is not the subject of this post. The folks here are not able to get as far as you can. 

In your case, it sounds like you may be running into a resource issue. The first thing I would suggest is to make sure all other applications are closed before trying to create a panorama. If that doesn't suffice, try disabling even those applications which are running in the background. See: http://helpx.adobe.com/x-productkb/global/disable-startup-items-services-windows.html and http://helpx.adobe.com/x-productkb/global/start-safe-boot-mode-mac.html
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Jorge

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I closed all applications and the problem still remains. It does not seem to be a resource issue. You can clearly see that the panorama picture is created, but then it immediately closes the pano without even giving the opportunity to see and save it.
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Wolfgang Steiner

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Pls try to unselect the last check Box "Korrektur der geom. Verzerrung" (Correct geom Distortion). It worked at least for me
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Wolfgang Steiner

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I have the problem only when the pano is based on portrait format. Landscape works without problems.