Elements 13 editor not usable on MacOS 10.10

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  • Updated 2 years ago
  • (Edited)
PSE 13 editor on Mac OS X doesn't work! THIS MAKES THE PRODUCT UNUSABLE.
Details: OS X Yosemite on a new machine. If the organizer is running the editor works briefly but soon I get a spinning color wheel for 3-5 seconds whenever I click the mouse or hover over an active area (e.g., tool icon, or even the close window button). The product is not usable in this condition. If I start the editor by itself (no organizer running) the problem does not occur. I have PSE 13 on a PC and the problem does not occur there.
I can't use the product I paid for until Adobe actually helps me. I can't call phone support and I've tried a forum posting but gotten no solution. If you work for Adobe and are reading this please respond and escalate this serious problem to show that you do take responsibility for your products and support your customers.
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Randy Levine

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Posted 3 years ago

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Randy Levine

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It's been a year and no resolution from Adobe.  So a few simple questions, because I know Adobe employees read this forum:

1. Have you been able to fix the performance problems of PSE on 5K iMacs?  What combination of OS X version and PSE version works properly?  (I wasn't the only one having this problem - it was widespread to judge from postings in other forums.)

2. Do PSE 13 and PSE 14 run correctly on OS X El Capitan?  I've seen many reports that neither ran correctly (independent of whether the Mac was a 5K iMac or not).

These are simple questions and I don't see why we can't get a simple answer to them.

If anyone reading this knows of a product that organizes photos and will convert and correctly handle PSE catalogs, please post it here.  It's time to try to move on from Adobe, given their lack of responsiveness and the declining quality of their Photoshop software (I've posted bug reports elsewhere with no response).

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Chris Cox

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1) Other users are not seeing so many problems
2) Yes, minus the known bugs in the OS.
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Randy Levine

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I appreciate your responding.  Unfortunately, you haven't provided enough information:

1. There are postings in this forum and Adobe's own forums as recent as a month ago about ongoing problems similar to mine on 5K iMacs.  There have been no updates to PSE 13 on Mac (don't know about PSE 14) so it's either fixed in OS X El Capitan or it isn't.  From the recent postings by users it appears it's not.

2. "Yes" isn't helpful: do both PSE 13 and 14 run correctly on El Capitan?  What about the widespread inability to import photos reported immediately after El Capitan was released?  What about the advice on Adobe's web site that recommended not upgrading to El Capitan yet?  And what specific bugs are there in the OS leading to what improper behavior in PSE?  Please provide some more information.  I'm no closer to knowing whether to upgrade to OS X El Capitan than I was before.

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David Deakin

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I in this with you. Had to upgrade to El Capitan - another story -and upgraded to PSA14 all within last month. Running i5 Mac with 32GB. When running editor I have had two crashes today alone. Little wheel spins with alarming regularity. I did not have these problems with PSE 12 running OS X 10.9.5. Yes what is going on and why no acknowledgement from either Apple or Adobe there is a compatibility problem.
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Randy Levine

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Here is a suggested work-around: Open the Organizer and find the image you want to edit.  Open it in the Editor.  Then, before you do anything in the Editor, close the Organizer window (don't minimize it - close it using the red x in the upper left corner).  When I do that the Editor works without the spinning beach ball.  And when you have finished editing, the Editor saves the edited version correctly in the catalog so when you open the Organizer again the edited version is there in a version set.  It's clunky but it works for me. 

(Beware of another bug, though: if you have changed the time stamp on an image in the Organizer, when you edit it the edited version may revert to the original time stamp.  I haven't been interested in looking into the exact circumstances that cause this because reporting it - reporting anything, in fact - to Adobe doesn't seem to do any good.)

I appreciate the occasional responses from Adobe engineers here, but that isn't a substitute for Adobe management deciding to actually support the product.

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Lorna Albertsen

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I'm disgusted that Adobe cannot provide adequate support for these issues. Lengthy work-arounds are frustrating and they haven't worked for me anyway. I'm astounded when someone says other users don't have the same problem.