Elements 11 does not open CR files from Canon 6D

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  • Problem
  • Updated 3 years ago
  • (Edited)
When I try to open raw files from my Canon 6D camera, PSE editor tells me it cannot support because the files seem to be from a camera model that is not supported by PSE 11. I found out that I need version 7.4 of the DNG converter plug. The version currently installed in my Mac is 7.1. Well, I was able to download version 7.4 from Adobe. I installed it (I did get a "installation successful" message), however, the problem did not go away and what is really amazing.... when I check the version of the ACR plug in currently installed in PSE 11 - it shows me I still have version 7.1, not 7.4 !!!!! Can someone help ?????
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guilherme almeida

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Posted 3 years ago

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Steve Sprengel, Champion

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Do Help / Updates... in PSE11's Editor and see if that updates to ACR 7.4. This is the normal way to get ACR updates.

The DNG Converter 7.4 is something else, so will not update your ACR from 7.1.

The DNG Converter 7.4 is a standalone program that can be used create DNGs from your CR2 files, a folder at a time, and you can open those DNGs in your older PSE/ACR.