PSD files text layers corruted

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  • Problem
  • Updated 6 years ago
  • Solved
There is a major problem with Photoshop CS6

Often the files are corrupted and when you open them, and you click on a text layer, to edit, this layer takes the contents of another text layer and is completely impossible to solve the problem (except recreating all layers of text file and wasting too much time)

I hoped that was resolved with the latest updated from but it has not happened

It happens on both my computers but I have reinstalled the software at least three times in each

It is very important to have a replies because this is causing me many problems (when the error occurs on my computer, when you open the file on another Computer tables, for example, a client, the error persists, the file is definitely corrupted!)

If you can not replicate the error, I can send a screen capturing video to understand exactly how it happens

Thanks in advance
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Luz De Leon

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Posted 6 years ago

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christoph pfaffenbichler, Champion

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What have you done for trouble-shooting so far?
What are your OS, hardware etc.?
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Kyoko Itoda, Photoshop QE

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Hi Luz, sorry for the inconvenience.

We have been investigating this for a while, but we are not able to reach the fundamental problem yet.

We collected many files and contacted the users so we know the bug happens, but do not know how to create this from scratch.

If you know how to reproduce this bug, PLEASE contact me at itoda@adobe.com,

Thanks!
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Chris Cox

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Please install the Photoshop 13.0.1 update -- the text layer "reordering" bug should be fixed.

Unfortunately, the corrupt PSDs cannot be fixed -- the layers will remain out of order.
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Luz De Leon

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Hi, Chris

The Photoshop version is not the problem
This is my system information (i haven ́t updated anything since yesterday ;-):

Adobe Photoshop Versión: 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00) x64
Sist. op.: Mac OS 10.8.1
Arquitectura del sistema: Intel Familia CPU:6, Modelo:30, Versión:5 con MMX, Número entero SSE, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
Cantidad de procesadores físicos: 4
Cantidad de procesadores lógicos: 8
Vel. del procesador: 2930 MHz
Memoria incorporada: 16384 MB
Memoria libre: 3272 MB
Memoria disponible para Photoshop: 14933 MB
Memoria usada por Photoshop: 70 %
Tamaño de azulejos de la imagen: 1024K
Niveles de caché de imagen: 4
Dibujo OpenGL: Habilitado.
Modo de dibujo de OpenGL: Avanzado
Modo normal admitido en OpenGL: Verdadero.
Modo avanzado admitido en OpenGL: Verdadero.
GPU antiguas admitidas en OpenGL: No detectado.
Versión de OpenGL: 2.1 ATI-1.0.25
OpenCL Versión:
Proveedor de tarjeta de vídeo: ATI Technologies Inc.
Módulo de interpretación de tarjeta de vídeo: ATI Radeon HD 5750 OpenGL Engine
Pantalla: 2
Mostrar profundidad:= 32
Mostrar límites:= superior: 0, izquierdo: 2560, inferior: 1600, derecho: 5120
ID del módulo de interpretación de vídeo: 16915202
Memoria de la tarjeta de vídeo: 988 MB
Tamaño de textura rectangular del vídeo: 16384
Versión de OpenGL: 2.1 ATI-1.0.25
OpenCL Versión: 1.2 (Jun 20 2012 14:18:19)
Proveedor de tarjeta de vídeo: ATI Technologies Inc.
Módulo de interpretación de tarjeta de vídeo: ATI Radeon HD 5750 OpenGL Engine
Pantalla: 1
Pantalla principal
Mostrar profundidad:= 32
Mostrar límites:= superior: 0, izquierdo: 0, inferior: 1440, derecho: 2560
ID del módulo de interpretación de vídeo: 16915202
Memoria de la tarjeta de vídeo: 988 MB
Tamaño de textura rectangular del vídeo: 16384
Número de serie: 90970972235744615373
Carpeta de la aplicación: Lula:Applications:Adobe Photoshop CS6:
Memoria virtual de Photoshop con E/S asíncrona habilitada
Volúmenes de memoria virtual:
De arranque, 1,82T, 1,25T libre
Carpeta de plugins obligatorios: Lula:Applications:Adobe Photoshop CS6:Adobe Photoshop CS6.app:Contents:Required:
Carpeta de plugins primarios: Lula:Applications:Adobe Photoshop CS6:Plug-ins:
Carpeta de plugins adicionales: no configurado
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Chris Cox

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The files were corrupted in 13.0.0.
13.0.1 should prevent new corruption from occurring.
But files that were corrupted in 13.0.0 will remain corrupted, and the layer order problem cannot be fixed except by the user manually rearranging the text contents.

If you created a new file in 13.0.1 with text layers and they became corrupted while working in 13.0.1, then we need to get more information.