Photoshop: crashes whenever I try to Print

  • 2
  • Problem
  • Updated 4 years ago
  • Solved
  • (Edited)
  • 2
For the past 6 months to a year I've had this problem:

Whenever I try to print directly from Photoshop the program crashes.

I'm running CS5 on an iMac OS Lion (problem occurred before Lion upgrade though)
Photo of Troy DeShano

Troy DeShano

  • 2 Posts
  • 0 Reply Likes

Posted 7 years ago

  • 2
7 years ago
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 830 Reply Likes
First, make sure you have all the Photoshop updates installed.
Then make sure your printer driver is up to date.

We can't tell for sure without the crash log, but the only crashes we know of in printing right now are all in third party printer driver code.
7 years ago
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 15078 Posts
  • 2140 Reply Likes
Short of having a working 64bit driver, you could try running in 32bit to see if the 32bit driver behaves better:

How to run Photoshop in 32bit mode: http://adobe.ly/Run32bit
7 years ago
Photo of Troy DeShano

Troy DeShano

  • 2 Posts
  • 0 Reply Likes
32bit mode got it working.. doesn't seem like a permanent solution though?
2011-12-09T02:04:20+00:00
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 830 Reply Likes
Well, it is a workaround until you can update your 64 bit printer driver software.
2011-12-09T20:58:17+00:00
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 15076 Posts
  • 2137 Reply Likes
Yep. Check with the printer manufacturer. Depending on how old the printer is, they may update the drivers. If it's more than a year old you might be out of luck for solid 64bit support.
6 years ago
Photo of Robert Vary

Robert Vary

  • 10 Posts
  • 0 Reply Likes
I'm having the same problem with PS CC. Certain files always crash PS, but print fine in other apps. I'm using the latest driver for my Epson WF-7520, all the latest updates to Win 7 and obviously the latest PS since I'm using CC. Running in 32 bit mode doesn't work either. This is really infuriating. This is not a new problem. It has existed as far back as CS5. Something as fundamental as printing a PHOTO from PHOTOSHOP should just work. Especially now that this software rental thing is being shoved down our throats.
6 years ago
Photo of Robert Vary

Robert Vary

  • 10 Posts
  • 0 Reply Likes
I've spoken with Epson and they say the problem is definitely not with their driver and that it's Adobe's problem. I tend to agree with them since I can print the same pictures that crash PS from other applications. I have also found that if I open one of the problematic photos in another photo application (I used VuePrint) and save it back on top of itself, it will no longer crash PS. The photos I've had problems with are all flattened TIF files.
4 years ago
Photo of Carlos aguilar

Carlos aguilar

  • 1 Post
  • 2 Reply Likes
What I did that worked was I downloaded the right driver for the printer and then I ran the Disk Permissions (located in the "Utilities" within the Applications), and ran disk permissions and repaired the permissions for the HD. It started working properly
  • 2

Powered by Get Satisfaction