Photoshop: PSD File won't open due to 'could not complete your request because it is not a valid photoshop document'

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  • Updated 2 months ago
  • (Edited)
My second file that will not open due to 'could not complete your request because it is not a valid document' - the first file i just gave up and made a new one but this is my resume and will take hours of remaking! Any one know why this has happened so I can avoid it again? Or how to fix?
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Chloe Cleaver

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  • very stressed and worried!

Posted 3 months ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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It's likely a different document type (e.g. a JPEG file) with a PSD extension.
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David, Official Rep

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Howdy Chloe,

Are you running on Catalina?  Please be aware that Catalina doesn't automatically append file type extensions, which can lead to confusion like this.

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Andrew Sender, Employee

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Hi Chloe,
We are terribly sorry that you cannot open your PSD file.  I can only imagine how frustrating this can be.  There have been a few customers who have been similarly experiencing your issue. 

Most of them have been able to get their PSD file opening by enabling Preferences -> Performance -> Legacy Compositing.  I hope this helps.  Please let us know if it does or does not work out.