Photoshop: CS6 13.0.1 update fails

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  • Updated 3 years ago
  • (Edited)
I have tried every suggested way of updating to CS13.0.1, but all fail! Tried Safari as well as Firefox, directly downloaded, downloaded through PSCS6 Update, but all have an error! Did uninstalling all CS5, CS6 Adobe files as well as caches etc etc, all give the same result. I am on Mac OSX 10.6.8. What now?
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Jag Gill

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  • frustrated and annoyed!

Posted 6 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Jag,

What is the error you're getting?
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Jag Gill

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The errors are U44M1P7 and U44M21218. Have also had another two different ones earlier, but unfortunately did not record them. Will do from now on!
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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This is usually caused by a missing or renamed plug-in. Running the installer again to repair the install usually fixes this problem.
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Jag Gill

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Have done running the installer more than a dozen times. Have all installers up to date. But keep getting the same error log. Any idea what the missing plug-in might be? "Usually" obviously does not apply to my situation!

Just tried both ways again - direct download and through update in PSCS6, and get the same message!

Come on, get a proper tech solution rather than this iffy statements!
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Sorry. I'm not an installer guru. I was just trying to point you in the right direction over the weekend. Pete will work with you to get the logs to find out the root issue.
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Jag Gill

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Thanks. Have emailed Pete about what I am doing currently, and will get logs off to him as quick as I can. Great to see this happening!
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Pete Green, Customer Advocate

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Well typically an uninstall of PS CS6 and reinstall of PS CS6 allows the updater to complete successfully.

If this is not happening and you're still having trouble with the update, can you provide us with installation logs Jag?

They're located in Hdd/Library/Logs/Adobe/Installers

Please zip up the logs that have modified dates corresponding to when you've attempted the updater (i.e. not longer than a day or 2 ago likely)
They should have a name similar to: Adobe Photoshop CS6 Support 13.0.1 12-10-2012.log

Zip them up, and either file-share or email directly to me at petgreen [at] adobe [dot] com

Thanks!
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Jag Gill

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I have sent the logs, correct ones I hope, just now. Here's hoping my problems will be solved!
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Robert MacGregor

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I spent all day yesterday with this issue with WIndows 7. Other apps (After effects, speedgrade, etc.) updated fine, but Photoshop and Premiere would not update in CC. Application manager repeatedly gave me "update failed" with the "U44M1P7" code. After all day of looking through forums like this one and using the above solution from Nancy O with no success, I did this...

Disable firewall and real time scanning under McAfee Total Protection. When I did that, EVERYTHING worked just fine. It's more likely the real-time scanning than the firewall, but I just did both to give it the best shot. (Might apply to other similar protection software, not sure).

Not the first time I've had issues between Adobe and McAfee. If you use McAfee, I also recommend that under Real-Time Scanning and "scan these files" you change it to "Programs and documents only" instead of "All files" as that caused Premiere Elements 8 to hang whenever I opened a file.

This solution seems to get missed in every forum I've seen, hopefully this post helps someone out.

Robert
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Brian Gorbett

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I have the same problem with the latest update to Photoshop (13.0.1.2 and 13.1.2, both packaged together in the update).

I uninstalled Photoshop, used the Cleaner tool, and reinstalled Photoshop and get the same error (U44M1P7).

The log shows this:
06/10/13 13:56:04:176 | [INFO] | | OOBE | DE | | | | 6032 | -------------------------------------- Summary --------------------------------------
06/10/13 13:56:04:176 | [INFO] | | OOBE | DE | | | | 6032 | - 0 fatal error(s), 3 error(s)
06/10/13 13:56:04:176 | [INFO] | | OOBE | DE | | | | 6032 | Win OS version: 6.2.0.0 64 bit Type: 1
06/10/13 13:56:04:176 | [INFO] | | OOBE | DE | | | | 6032 |
06/10/13 13:56:04:176 | [INFO] | | OOBE | DE | | | | 6032 | ----------- Payload: Adobe Photoshop CS6 Core_13.1.2_AdobePhotoshop13-Core 13.1.2.0 {4E02C584-5A78-4D4F-AB74-67C5665F8A00} -----------
06/10/13 13:56:04:176 | [INFO] | | OOBE | DE | | | | 6032 | ERROR: DF045: File corruption detected. Re-install the product & then apply the patch again. (Can not repair file "D:\Program Files\Adobe Photoshop CS6\boost_threads.dll")(Seq 15)
06/10/13 13:56:04:176 | [INFO] | | OOBE | DE | | | | 6032 | ----------- Payload: Adobe Photoshop CS6 Core_x64_13.1.2_AdobePhotoshop13-Core_x64 13.1.2.0 {59482051-CFF2-47AE-B944-A7352D74A8B5} -----------
06/10/13 13:56:04:176 | [INFO] | | OOBE | DE | | | | 6032 | ERROR: DF045: File corruption detected. Re-install the product & then apply the patch again. (Can not repair file "D:\Program Files\Adobe Photoshop CS6 (64 Bit)\Plugin.dll")(Seq 14)
06/10/13 13:56:04:176 | [INFO] | | OOBE | DE | | | | 6032 | ----------- Payload: Adobe Photoshop CS6 Support_13.1.2_AdobePhotoshop13-Support 13.1.2.0 {B65FABC3-FCF2-4BE6-B12A-600CA2EBFB9D} -----------
06/10/13 13:56:04:176 | [INFO] | | OOBE | DE | | | | 6032 | ERROR: DF045: File corruption detected. Re-install the product & then apply the patch again. (Can not repair file "C:\Program Files (x86)\Common Files\Adobe\Adobe Photoshop CS6\patcher_trigger\patchTrigger")(Seq 5)
06/10/13 13:56:04:176 | [INFO] | | OOBE | DE | | | | 6032 |
06/10/13 13:56:04:176 | [INFO] | | OOBE | DE | | | | 6032 | Please search the above error string(s) to find when the error occurred.
06/10/13 13:56:04:176 | [INFO] | | OOBE | DE | | | | 6032 | These errors resulted in installer Exit Code mentioned below.
06/10/13 13:56:04:176 | [INFO] | | OOBE | DE | | | | 6032 | -------------------------------------------------------------------------------------
06/10/13 13:56:04:176 | [INFO] | | OOBE | DE | | | | 6032 |
06/10/13 13:56:04:176 | [INFO] | | OOBE | DE | | | | 6032 | Exit Code: 7 - Unable to complete Silent workflow.
06/10/13 13:56:04:176 | [INFO] | | OOBE | DE | | | | 6032 | Please see specific errors for troubleshooting. For example, ERROR: DF045 ...
06/10/13 13:56:04:176 | [INFO] | | OOBE | DE | | | | 6032 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
06/10/13 13:56:04:176 | [INFO] | | OOBE | DE | | | | 6032 | END - Installer Session
06/10/13 13:56:04:176 | [INFO] | | OOBE | DE | | | | 6032 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
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Russell Larrivee

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My concern is if I uninstall CS6 will Creative Cloud allow me to install CS6 again.
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Russell Larrivee

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I tried to update CS6 today. It failed. The log file says:

| DE | | | | 7376 | - 0 fatal error(s), 3 error(s)
10/14/15 10:55:06:116 | [INFO] | | OOBE | DE | | | | 7376 | Win OS version: 6.1.1.0 64 bit Type: 1
10/14/15 10:55:06:116 | [INFO] | | OOBE | DE | | | | 7376 |
10/14/15 10:55:06:117 | [INFO] | | OOBE | DE | | | | 7376 | ----------- Payload: Adobe Photoshop CS6 Core_13.1.2_AdobePhotoshop13-Core 13.1.2.0 {4E02C584-5A78-4D4F-AB74-67C5665F8A00} -----------
10/14/15 10:55:06:117 | [INFO] | | OOBE | DE | | | | 7376 | ERROR: DF045: File corruption detected. Re-install the product & then apply the patch again. (Can not repair file "C:\Program Files (x86)\Adobe\Adobe Photoshop CS6\boost_threads.dll")(Seq 15)
10/14/15 10:55:06:117 | [INFO] | | OOBE | DE | | | | 7376 | ----------- Payload: Adobe Photoshop CS6 Core_x64_13.1.2_AdobePhotoshop13-Core_x64 13.1.2.0 {59482051-CFF2-47AE-B944-A7352D74A8B5} -----------
10/14/15 10:55:06:117 | [INFO] | | OOBE | DE | | | | 7376 | ERROR: DF045: File corruption detected. Re-install the product & then apply the patch again. (Can not repair file "C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plugin.dll")(Seq 14)
10/14/15 10:55:06:117 | [INFO] | | OOBE | DE | | | | 7376 | ----------- Payload: Adobe Photoshop CS6 Support_13.1.2_AdobePhotoshop13-Support 13.1.2.0 {B65FABC3-FCF2-4BE6-B12A-600CA2EBFB9D} -----------
10/14/15 10:55:06:117 | [INFO] | | OOBE | DE | | | | 7376 | ERROR: DF045: File corruption detected. Re-install the product & then apply the patch again. (Can not repair file "C:\Program Files (x86)\Common Files\Adobe\Adobe Photoshop CS6\patcher_trigger\patchTrigger")(Seq 5)
10/14/15 10:55:06:117 | [INFO] | | OOBE | DE | | | | 7376 |
10/14/15 10:55:06:117 | [INFO] | | OOBE | DE | | | | 7376 | Please search the above error string(s) to find when the error occurred.
10/14/15 10:55:06:117 | [INFO] | | OOBE | DE | | | | 7376 | These errors resulted in installer Exit Code mentioned below.
10/14/15 10:55:06:118 | [INFO] | | OOBE | DE | | | | 7376 | -------------------------------------------------------------------------------------
10/14/15 10:55:06:118 | [INFO] | | OOBE | DE | | | | 7376 |
10/14/15 10:55:06:118 | [INFO] | | OOBE | DE | | | | 7376 | Exit Code: 7 - Unable to complete Silent workflow.
10/14/15 10:55:06:119 | [INFO] | | OOBE | DE | | | | 7376 | Please see specific errors for troubleshooting. For example, ERROR: DF045 ...
10/14/15 10:55:06:120 | [INFO] | | OOBE | DE | | | | 7376 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
10/14/15 10:55:06:120 | [INFO] | | OOBE | DE | | | | 7376 | END - Installer Session
10/14/15 10:55:06:120 | [INFO] | | OOBE | DE | | | | 7376 | *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*