Photoshop Express: Sept 13, 2013 update for iOS missing purchased additions

  • 39
  • Problem
  • Updated 4 years ago
  • (Edited)
In app purchases missing after updating to the 'new look' PS Express today 13 September 2013, all my purchased borders and effects such as twirl etc cannot be found. If these can't be updated then the new updated app is pretty useless compared to the previous app I enjoyed using. How do I fix this?
Photo of Lynne

Lynne

  • 2 Posts
  • 3 Reply Likes

Posted 5 years ago

  • 39
Photo of Ian Parks

Ian Parks, Employee

  • 47 Posts
  • 4 Reply Likes
Official Response
Hi Lynne,

I am sorry you are frustrated with the new version. We made the choice to move forward with a new rendering engine which gives us significantly improved editing and capabilities. Unfortunately, that hindered us from being capable of some previous effects and borders. This decision was driven by low usage numbers on the effects we were no longer capable of, which I apologize affected your workflows. We hope you like the premium looks that we developed which are free to you if you restore your purchases (settings menu). We also took the step to create brand new borders, which we will continue to add to as we go along. Again, I apologize that the features you used previously are no longer available. We hope you continue to use the product and give the new features a shot.

Sincerely,
Ian Parks
Product Manager
Photo of Pattie F.

Pattie F., Official Rep

  • 2460 Posts
  • 66 Reply Likes
Official Response
You might want to check out the information at this link. It explains how to restore your apps and explains the looks, premium looks, and borders in Photoshop Express 3.0:

http://forums.adobe.com/thread/1295813

I hope this helps.

Pattie