Express: Crashes when I try to edit any image?

  • 3
  • Problem
  • Updated 4 years ago
  • (Edited)
since the last update to the iPhone app, whenever I click to edit an image the app crashes and quits.

This app is fairly useless to me now as it was an excellent and quick way to edit images on my phone on the go but now I can't do that. I've spent money on this and now that money is wasted.
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Adam Crawford

  • 2 Posts
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  • sad and annoyed

Posted 5 years ago

  • 3
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Amreek, Employee

  • 160 Posts
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Hi Adam,

Can you give us more details

Which - iphone, iOS version?
Are you trying to open images taken from your phone camera?
Are they panoramic shots?

Can you also try deleting and then re installing the app from appstore?

Regards
Amreek
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Adam Crawford

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I'm running and iPhone 4S on iOS 6.0.1 (jailbroke) my jailbreak has never been a problem with any other version of the app.
it is both images I take in app and also standard camera roll images I import into the app to edit, which is how I normally do it as I have a better camera app than the standard iPhone one.
I've tried uninstalling and reinstalling the app but that doesn't work, I've even ran iCleaner Pro and deleted preference files and other things like that but nothing seams to work?
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Amreek, Employee

  • 160 Posts
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Can you send us the crash log? This would help us understand what is causing this crash.

Follow the steps below.

1. Launch Device 'Settings' App.
2. Tap on General > About > Diagnostics & Usage > Diagnostics & Usage Data
3. Scroll down to the last Crash Log with Prefix 'PS Express' and open it.
4. Copy the Crash Log. (Tap and Hold > Select all > Copy)
5. Compose a new Mail. Paste the crash log and send it to my e-mail id asinghpa@adobe.com

Thanks.
Amreek
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Christopher Seth Price

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Photoshop Express crashes anytime I try to edit as well on the Droid Turbo. I've sent many crash reports.
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Amit Kumar Gupta, Employee

  • 107 Posts
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Hi Christopher,
Thanks for writing to us for the issue. I am wondering if this is the device specific issue or the problem with a particular photo.
Please let me know the following.

1. Is it happening with all photos or with particular type of photos?
2. What is the source of photos. Are these camera clicked?
3. When do you get the crash in edit. Is it happening when you load the photo or when you click any button?
4. Are you using the latest version of PS Express app?
5. What is the Android version on your phone?

Thanks