PS CS6 will not create new files or open files

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  • Updated 6 months ago
"Could not complete your request because of a program error" This message was displayed when trying to create or open any documents in Photoshop CS6 on an iMac running OSX lion, I am unable to use photoshop in any way because of this.
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Thomas Morrison

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Posted 6 years ago

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Chris Cox

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Can you find the PSErrorLog.txt file from the Photoshop CS6 preferences folder (inside ~/Library/Preferences, but first you'll have to make ~/Library visible) and post the contents here?
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Thomas Morrison

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I was unable to locate this file, nor did it show after a system search.
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Chris Cox

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That file is in the location mentioned, and is created or updated whenever you hit a program error.

Again, Lion hides the ~/Library folder, so you'll first need to make it visible before you can find the preferences folder. http://www.google.com/search?client=s...
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Pete Green, Customer Advocate

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Hold the option key while accessing the Finder's "Go" menu, and then select the Library option. In there is your users Library folder, then open Preferences
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PECourtejoie, Champion

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Hello, you were never able to start it, even once?
Did you try to reset your preferences by holding CMD+OPT+SHIFT, then starting Photoshop?
You are looking in your username's library folder?
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Thomas Morrison

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No, I have not been able to use the program, not even once, I have had the problem from when Ps was started for the fist time.

Yes, I have perviously tryed resetting the by holding the CMD+OPT+SHIFT keys but that didnot seem the change anything.

I am looking in user/[username]/library/prerfences/ folder to find the error codes as well as all sub folders.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Sounds like a permissions issue.

What happens if you create a new Admin user account and run Photoshop from the new user?
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Thomas Morrison

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Thanks, photoshop works fine on a differnt user.

But how do I get it to work on my normal user?
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Chris Cox

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That means it would be a preferences issue, or a permissions issue.

Since it does sound like a permissions problem - you need to fix the system permissions for the user it doesn't work on.
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Thomas Morrison

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I have run a verify and repear permissions on the user account using the disk utility, this doen't apair to have fixed the problem.
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Chris Cox

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Repair Permissions only fixes permissions on some system files, not on your user directory or the volume itself.
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Thomas Morrison

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Hi again,
I have tryed to repair the user permisions.

I did this by...
Holding the CMD + R keys wile starting the computer, then using the termanal to access the password reset window inwhich, it a repeir user file and ACL permisions.

After letting it tick away for 4 and 1/2 hours I canceled it, mostly because I needed to use the computer, but also becausethe computer kept falling asleep in a short time frame, rater than the normal wurreing sound it make when it is working.

I am not shore if this is correct.

Can you expain how to fix the permisions in the user directory properly?
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Laetitia Lalloz

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Hi there,

Had the exact same problem and created a separate 'Admin' account and it is working alright. How can the permissions be fixed in the main account?
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Pete Green, Customer Advocate

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You can use Disk Utility to select your drive and choose to Repair Permissions.

You may also just need to reset photoshop's preference file, if the disk permissions doesn't fix it for your admin account.

Here's how to reset: http://helpx.adobe.com/photoshop/usin...
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Lucie Čalounová

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One of many SOLUTION - go to preferences, change the swap drive to different drive (or directory, at least). You can change it back after you open a new file. Working forever ;)