Photoshop: CS6 slow loading on fast PC

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I just installed PS CS6 extended, but it is taking 61 seconds to load, even without opening a file. It spends 50 seconds "measuring memory." My computer is a fast Intel I7 with 14 GB ram and and 1.5 GB GPU running from a SSD. Every other program loads within 10 seconds. Is there a way to fix it?
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Mark Deem

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Posted 6 years ago

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Chris Cox

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It shouldn't take more than 20 seconds to load on a normal system -and that's a slow laptop, more like 5 seconds on a desktop, and 1 second from an SSD.

Did you open a lot of presets (that take time to load)?
Did you move the application or plugins folder?
Do you have a lot of fonts installed?
Have you tried disabling your anti-virus software?
What other troubleshooting have you done to diagnose the problems with your system?
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Mark Deem

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PS was never altered from installation. No presets, no moving. 289 fonts installed. Is that a lot? Disabling anti-virus did nothing. Everything happens very quickly except the "measuring memory" part. How long does that take on your system?
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Chris Cox

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Measuring memory is almost instant.
But, if you have a slow drive, or slow network volumes connected it could take longer while the OS tries to figure out how large the volumes are.
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Kao Dome

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I'm having the same problem, even without antivirus software installed.

Is it possible to disable that memory measurement? It's frustrating wanting to get something done quickly and having to wait so much.

In my system (Core2 Duo T9500, 4GB low latency HyperX RAM) it takes almost 2 minutes.
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Chris Cox

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No, it is not possible to disable that step -- Photoshop needs to know how much disk space is available on the scratch disks, partly to verify that it can finish starting the application.

If measuring memory takes more than a second, something is wrong with the disks or network volumes mounted on your system.
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Kao Dome

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I understand, that system doesn't have network volumes even registered though. Is it trying to access other partitions on the drive that don't have letters assigned to them? I have 4 more partitions with Linux filesystems on them that are not accessible from Windows.

Other than that there's only 3 partitions with letters assigned, the system one, another one with other Windows 7 installation and a data partition. All of them reside in the same disk.

Is there any other step I could perform to try to know the problem? I think knowing how much RAM and disk space is available should be quite quick.
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Chris Cox

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No, it would only access mounted volumes visible to the OS. Yes, measuring that information is quick on most systems. The only time we've seen problems is with bad drivers and some slow RAID arrays (when the drives are asleep and have to wake up to tell the OS how much space is available).
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Mark Deem

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My system has two fixed drives. One 250 GB SSD and one 750 GB 7200 RPM HD. The scratch disk is only assigned to C:, the SSD. However, the system is BitLocker encoded, so there is a hidden 300 MB system partition that has no drive letter. No network drives are mapped. It would be very sad if Photoshop could not handle a BitLocker system partition. No, we aren't ever going to assign a scratch disk to that partition!
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Chris Cox

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The encryption software could have a bug that would cause slow access on some operations. But I haven't heard of that being a problem before.
All Photoshop is doing is iterating the available drives and asking how much space is available -- very simple OS API calls. The problem has to be an an OS or driver level (ok, theoretically it could also happen due to bad drive hardware as well).
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Stefco Dimitrievski

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I have the same problem which appeared only after upgrading win 8 to 8.1 (x64). On the former, Photoshop starts in seconds. On the later, it hangs on Measuring Memory for a couple of minutes. Updating the GPU drive, disabling AV and FW had no impact. There are no network drives. This happens with Premier Pro CS6 as well. Again, in win 8 there were no issues, but in 8.1 this comes up. Reverting to 8 solves the problem.
If anyone has any suggestions it would be greatly appreciated.

Photoshop CS6
Win 8.1 Pro (x64)
Intel i7, 3.4 Ghz
16 GB Ram
2 GB GPU
2 TB 7200rpm Segate HHD

Update: 30 Dec '13
After doing a bit of troubleshooting, I noticed that my Internet browsers (IE, FF, Chrome) were not working either after upgrading to win 8.1. However, Windows Update, and 3rd party firewall and antivirus were able to connect for updates. This ruled out issues with my network drives. As a result I did the following:

1. Run cmd.exe as an administrator
2. Type "netsh winsock reset", and then press enter
3. Restart PC

Not only did my Internet Browsers started working, but all Adobe CS6 apps, including Photoshop no longer hanged at Measuring Memory. They all actually start faster now under win 8.1 then they used to start under win 8.0.

So much headache for such a small problem...
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Mark Deem

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Problem solved! It turns out that the problem was the result of Net Nanny. Once Net Nanny was uninstalled, the problem stopped. Net Nanny by default blocks 64-bit applications from accessing the Internet. My guess is that Photoshop was trying to access the Internet and was being blocked by Net Nanny. After 60 seconds, Photoshop gave up and continued to load. It would be nice if the programmers would have it time out after 10 seconds, instead of 60, for those of us who use Net Nanny. Do we know what Photoshop is doing that requires access to the Internet when opening?
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Chris Cox

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The timeout usually comes from the OS settings. And the access could have been for the product improvement program, checking your license, checking for updates, etc.