PS CS6 has no sound with .MTS AVCHD videos from Sony Cybershot

  • 1
  • Problem
  • Updated 7 years ago
System Specs:
---------------------

PS CS6, fully updated
win7/64 fully patched
16gb ram, 11+ GB free
ssd scratch drive, 40gb free
camera: Sony cybershot dsc-hx30v
files: *.MTS
CPU: intel quad core sandy bridge 2600k, 3.4Ghz
GPU: AMD 6950 2gb

The videos play fine in VLC 2.0.1, windows media player, GSpot 2.70a (in thumbnail window). An ancient Nero showtime even sort of plays the video (choppy and partially mangled), but the audio is fine. VLC and WMP play smoothly at full screen, 2560x1600.

In PS, there is no audio. Both microphone icons have sound waves emanating and I have tried all 4 combinations of mute and play.

I can edit and save them to h.264, high quality, 1920x1080, 59.94 fps, progressive *.mp4 file. The video plays on the other players, but again there is no sound.

GSpot shows LAV splitter -> ffdshow addio decoder -> ac3filter -> default directSound device (see details below)

When playing in PS, the video is choppy. It will play for ~1/2 second and then stutter.

It can't be a codec problem if every other video product I have plays the files. It is certainly not a hardware limitation. It looks like a PS bug.

========================================

GSpot audio dump:
- - Type REND
- - Function Renderer
DSH 4CC PCM
DSH Friendly Name Default DirectSound Device
DSH DirectShow CLSID CLSID_DSoundRender {79376820-07D0-11CF-A24D-0020AFD79767}
FIL File Description DirectShow Runtime.
FIL Company Name Microsoft Corporation
FIL File Version 6.6.7600.16385 (win7_rtm.090713-1255)
FIL Internal Name Quartz.dll
FIL Legal Copyright © Microsoft Corporation. All rights reserved.
FIL Original Filename Quartz.dll.mui
FIL Product Name Microsoft® Windows® Operating System
FIL Product Version 6.6.7600.16385
REG Driver File C:\Windows\SysWOW64\quartz.dll
REG Merit 0x00800000

================================================================

PS help -> sys_info:

Adobe Photoshop Version: 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x64

Operating System: Windows 7 64-bit

Version: 6.1 Service Pack 1

System architecture: Intel CPU Family:6, Model:10, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading

Physical processor count: 4

Logical processor count: 8

Processor speed: 3400 MHz

Built-in memory: 16361 MB

Free memory: 11667 MB

Memory available to Photoshop: 14721 MB

Memory used by Photoshop: 81 %

Image tile size: 128K

Image cache levels: 4

OpenGL Drawing: Enabled.

OpenGL Drawing Mode: Advanced

OpenGL Allow Normal Mode: True.

OpenGL Allow Advanced Mode: True.

OpenGL Allow Old GPUs: Not Detected.

Video Card Vendor: ATI Technologies Inc.

Video Card Renderer: AMD Radeon HD 6900 Series

Display: 1

Display Bounds:= top: 0, left: 0, bottom: 1600, right: 2560

Video Card Number: 1

Video Card: AMD Radeon HD 6900 Series

OpenCL Unavailable

Driver Version: 8.850.0.0

Driver Date: 20110419000000.000000-000

Video Card Driver: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,ati umd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdv a,atiumd6a.cap,atitmm64.dll

Video Mode: 2560 x 1600 x 4294967296 colors

Video Card Caption: AMD Radeon HD 6900 Series

Video Card Memory: 2048 MB

Video Rect Texture Size: 16384

Serial number:xxxxxxxxxxxxxxxxxxxxxxxxxx

Application folder: E:\photoshop6\Adobe Photoshop CS6 (64 Bit)\

Temporary file path: C:\Users\brianp\AppData\Local\Temp\

Photoshop scratch has async I/O enabled

Scratch volume(s):

H:\, 74.2G, 39.6G free

E:\, 26.7G, 20.4G free

Required Plug-ins folder: E:\photoshop6\Adobe Photoshop CS6 (64 Bit)\Required\

Primary Plug-ins folder: E:\photoshop6\Adobe Photoshop CS6 (64 Bit)\Plug-ins\

Additional Plug-ins folder: not set

Installed components:

A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112

ACE.dll ACE 2012/01/18-15:07:40 66.492997 66.492997

adbeape.dll Adobe APE 2012/01/25-10:04:55 66.1025012 66.1025012

AdobeLinguistic.dll Adobe Linguisitc Library 6.0.0

AdobeOwl.dll Adobe Owl 2012/02/09-16:00:02 4.0.93 66.496052

AdobePDFL.dll PDFL 2011/12/12-16:12:37 66.419471 66.419471

AdobePIP.dll Adobe Product Improvement Program 6.0.0.1654

AdobeXMP.dll Adobe XMP Core 2012/02/06-14:56:27 66.145661 66.145661

AdobeXMPFiles.dll Adobe XMP Files 2012/02/06-14:56:27 66.145661 66.145661

AdobeXMPScript.dll Adobe XMP Script 2012/02/06-14:56:27 66.145661 66.145661

adobe_caps.dll Adobe CAPS 6,0,29,0

AGM.dll AGM 2012/01/18-15:07:40 66.492997 66.492997

ahclient.dll AdobeHelp Dynamic Link Library 1,7,0,56

aif_core.dll AIF 3.0 62.490293

aif_ocl.dll AIF 3.0 62.490293

aif_ogl.dll AIF 3.0 62.490293

amtlib.dll AMTLib (64 Bit) 6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00) 1.000000

ARE.dll ARE 2012/01/18-15:07:40 66.492997 66.492997

AXE8SharedExpat.dll AXE8SharedExpat 2011/12/16-15:10:49 66.26830 66.26830

AXEDOMCore.dll AXEDOMCore 2011/12/16-15:10:49 66.26830 66.26830

Bib.dll BIB 2012/01/18-15:07:40 66.492997 66.492997

BIBUtils.dll BIBUtils 2012/01/18-15:07:40 66.492997 66.492997

boost_date_time.dll DVA Product 6.0.0

boost_signals.dll DVA Product 6.0.0

boost_system.dll DVA Product 6.0.0

boost_threads.dll DVA Product 6.0.0

cg.dll NVIDIA Cg Runtime 3.0.00007

cgGL.dll NVIDIA Cg Runtime 3.0.00007

CIT.dll Adobe CIT 2.0.5.19287 2.0.5.19287

CoolType.dll CoolType 2012/01/18-15:07:40 66.492997 66.492997

data_flow.dll AIF 3.0 62.490293

dvaaudiodevice.dll DVA Product 6.0.0

dvacore.dll DVA Product 6.0.0

dvamarshal.dll DVA Product 6.0.0

dvamediatypes.dll DVA Product 6.0.0

dvaplayer.dll DVA Product 6.0.0

dvatransport.dll DVA Product 6.0.0

dvaunittesting.dll DVA Product 6.0.0

dynamiclink.dll DVA Product 6.0.0

ExtendScript.dll ExtendScript 2011/12/14-15:08:46 66.490082 66.490082

FileInfo.dll Adobe XMP FileInfo 2012/01/17-15:11:19 66.145433 66.145433

filter_graph.dll AIF 3.0 62.490293

hydra_filters.dll AIF 3.0 62.490293

icucnv40.dll International Components for Unicode 2011/11/15-16:30:22 Build gtlib_3.0.16615

icudt40.dll International Components for Unicode 2011/11/15-16:30:22 Build gtlib_3.0.16615

image_compiler.dll AIF 3.0 62.490293

image_flow.dll AIF 3.0 62.490293

image_runtime.dll AIF 3.0 62.490293

JP2KLib.dll JP2KLib 2011/12/12-16:12:37 66.236923 66.236923

libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)

libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 10.0

LogSession.dll LogSession 2.1.2.1640

mediacoreif.dll DVA Product 6.0.0

MPS.dll MPS 2012/02/03-10:33:13 66.495174 66.495174

msvcm80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195

msvcm90.dll Microsoft® Visual Studio® 2008 9.00.30729.1

msvcp100.dll Microsoft® Visual Studio® 2010 10.00.40219.1

msvcp80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195

msvcp90.dll Microsoft® Visual Studio® 2008 9.00.30729.1

msvcr100.dll Microsoft® Visual Studio® 2010 10.00.40219.1

msvcr80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195

msvcr90.dll Microsoft® Visual Studio® 2008 9.00.30729.1

pdfsettings.dll Adobe PDFSettings 1.04

Photoshop.dll Adobe Photoshop CS6 CS6

Plugin.dll Adobe Photoshop CS6 CS6

PlugPlug.dll Adobe(R) CSXS PlugPlug Standard Dll (64 bit) 3.0.0.383

PSArt.dll Adobe Photoshop CS6 CS6

PSViews.dll Adobe Photoshop CS6 CS6

SCCore.dll ScCore 2011/12/14-15:08:46 66.490082 66.490082

ScriptUIFlex.dll ScriptUIFlex 2011/12/14-15:08:46 66.490082 66.490082

tbb.dll Intel(R) Threading Building Blocks for Windows 3, 0, 2010, 0406

tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 3, 0, 2010, 0406

TfFontMgr.dll FontMgr 9.3.0.113

TfKernel.dll Kernel 9.3.0.113

TFKGEOM.dll Kernel Geom 9.3.0.113

TFUGEOM.dll Adobe, UGeom© 9.3.0.113

updaternotifications.dll Adobe Updater Notifications Library 6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 6.0.0.24

WRServices.dll WRServices Friday January 27 2012 13:22:12 Build 0.17112 0.17112

wu3d.dll U3D Writer 9.3.0.113

Required plug-ins:

Accented Edges 13.0

Adaptive Wide Angle 13.0

ADM 3.11x01

Angled Strokes 13.0

Average 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Bas Relief 13.0

BMP 13.0

Chalk & Charcoal 13.0

Charcoal 13.0

Chrome 13.0

Cineon 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Clouds 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Collada 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Color Halftone 13.0

Colored Pencil 13.0

CompuServe GIF 13.0

Conté Crayon 13.0

Craquelure 13.0

Crop and Straighten Photos 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Crop and Straighten Photos Filter 13.0

Crosshatch 13.0

Crystallize 13.0

Cutout 13.0

Dark Strokes 13.0

De-Interlace 13.0

Difference Clouds 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Diffuse Glow 13.0

Displace 13.0

Dry Brush 13.0

Eazel Acquire 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Embed Watermark 4.0

Extrude 13.0

FastCore Routines 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Fibers 13.0

Film Grain 13.0

Filter Gallery 13.0

Fresco 13.0

Glass 13.0

Glowing Edges 13.0

Grain 13.0

Graphic Pen 13.0

Halftone Pattern 13.0

HDRMergeUI 13.0

IFF Format 13.0

Ink Outlines 13.0

JPEG 2000 13.0

Lens Blur 13.0

Lens Correction 13.0

Lens Flare 13.0

Liquify 13.0

Matlab Operation 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Measurement Core 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Mezzotint 13.0

MMXCore Routines 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Mosaic Tiles 13.0

Multiprocessor Support 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Neon Glow 13.0

Note Paper 13.0

NTSC Colors 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Ocean Ripple 13.0

Oil Paint 13.0

OpenEXR 13.0

Paint Daubs 13.0

Palette Knife 13.0

Patchwork 13.0

Paths to Illustrator 13.0

PCX 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Photocopy 13.0

Photoshop 3D Engine 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Picture Package Filter 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Pinch 13.0

Pixar 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Plaster 13.0

Plastic Wrap 13.0

PNG 13.0

Pointillize 13.0

Polar Coordinates 13.0

Portable Bit Map 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Poster Edges 13.0

Radial Blur 13.0

Radiance 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Read Watermark 4.0

Reticulation 13.0

Ripple 13.0

Rough Pastels 13.0

Save for Web 13.0

ScriptingSupport 13.0

Shear 13.0

Smart Blur 13.0

Smudge Stick 13.0

Solarize 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Spatter 13.0

Spherize 13.0

Sponge 13.0

Sprayed Strokes 13.0

Stained Glass 13.0

Stamp 13.0

Sumi-e 13.0

Targa 13.0

Texturizer 13.0

Tiles 13.0

Torn Edges 13.0

Twirl 13.0

Underpainting 13.0

Vanishing Point 13.0

Variations 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Water Paper 13.0

Watercolor 13.0

Wave 13.0

WIA Support 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Wind 13.0

Wireless Bitmap 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

ZigZag 13.0

Optional and third party plug-ins:

Camera Raw 7.0

Plug-ins that failed to load: NONE

Flash:

Mini Bridge

Kuler

Installed TWAIN devices: NONE
Photo of Brian Barnes

Brian Barnes

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Posted 7 years ago

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