PS CS6 hangs and/or crashes with secondary actions/functions

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  • Updated 4 years ago
Good Afternoon,

Been combatting an issue most of the day, and thought I would toss up my question(s) on here and see what you all thought. I've read a number of posts about Photoshop CS6 randomly closing or freezing over the last, oh, 6 hours or so, trying about everything that I've seen to resolve my problem(s). To give you an understanding of what's happening, let me list the actions that I've been going through:

Started with a free transform of a picture I brought into PS. When I hit Ctrl+T, system hung. I closed the program, tried it again. Same situation. Closed, reopened the file, manually opened Translate\Scale, and was able to scale the picture, then it hung after I accepted the change. Repeated this a few times over, never getting beyond the trans form. Tried this with about a half dozen other images, imported files, objects, etc., with the same results.

Eventually I reached a point (after deleting and reinstalling my Wacom drivers, updating my internal Intel video chip set, clearing prefs with Shift+Ctrl+Alt at the opening, have no working GPU, clearing the fonts and brushes) where I can execute a single action, where the following(next) action causes either a hang or crash. This happens every time, no matter if its a translate - save, move - marquee, brush - text, I've tried dozens of combinations, all with the same result.

If you'd like to see files/reports, let me know and I'll post/email them. I've recreated this problem consistently throughout the day, so I can generate a report at any given time. At this point, I'd take any thoughts or suggestions. I have not tried uninstalling and reinstalling, as this is a work system, and that would result in about a week's worth of time lost on the reinstallation process down in IT. This is also an issue new as of today, 14/4/11; nothing changed from my system between last night and this morning other than closing down my computer last night and opening it back up this morning.

Let me know! Thanks a lot everyone.

Justin
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Justin Kurth

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Posted 4 years ago

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Chris Cox

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Have you tried disabling GPU drawing in Photoshop, then relaunching?
Do you have any third party plugins? Have you tried disabling them?

Have you installed all the Photoshop CS6 updates?
Did you update the video drivers from Intel's website?
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Justin Kurth

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Currently the GPU is disabled completely. That hasn't appeared to have any effect on the program. The only third party plugin I had/have available is my Wacom Intuos Pro. I ended up completely deleting the program, restarted PS, went through the motions with no avail. Reinstalled the Wacom drivers from the site (new as of a few days ago). I did a Help\Updates and had already updated to the latest version 13.0.1.34. The video drivers came from Intel's website using their system checking program to find the right drivers. An update was available (as of this morning) updated, and still no luck.
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Justin Kurth

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It's also crashing. The save or save as function causes this in particular. I was grouping freezing and crashing - my apologies for the lack of clarity there.

I'm at a bit of a loss as I can't seem to figure out/isolate what's causing the issue. I appreciate your thoughts and suggestions.
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Chris Cox

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The crash log details might provide more info - especially the name of the crashing module.
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Justin Kurth

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Good Morning, Chris,

I've posted the information for both a hang and a crash below. If you need more, let me know and I'll see what I can pull:

Description
A problem caused this program to stop interacting with Windows.
Faulting Application Path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe

Problem signature
Problem Event Name: AppHangB1
Application Name: Photoshop.exe
Application Version: 13.0.1.34
Application Timestamp: 5269b25c
Hang Signature: 08e6
Hang Type: 2048
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Hang Signature 1: 08e6e3e349c803d1a0186e445b832079
Additional Hang Signature 2: 50d9
Additional Hang Signature 3: 50d9a629f008a78bc0b2dab1c0292ce7
Additional Hang Signature 4: 08e6
Additional Hang Signature 5: 08e6e3e349c803d1a0186e445b832079
Additional Hang Signature 6: 50d9
Additional Hang Signature 7: 50d9a629f008a78bc0b2dab1c0292ce7

Source
Adobe Photoshop CS6

Summary
Stopped working

Date
‎4/‎11/‎2014 4:50 PM

Status
Report sent

Description
Faulting Application Path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: Photoshop.exe
Application Version: 13.0.1.34
Application Timestamp: 5269b25c
Fault Module Name: dwmapi.dll
Fault Module Version: 6.1.7600.16385
Fault Module Timestamp: 4a5bdf27
Exception Code: c0000005
Exception Offset: 0000000000003d38
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 7605
Additional Information 2: 7605da5404e243a25094a169f1e14591
Additional Information 3: 7de6
Additional Information 4: 7de62fc90cf2f7fcf861fddf04e9d8b1

Extra information about the problem
Bucket ID: 145186562
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Chris Cox

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OK, that is odd - you're crashing in an OS DLL that we normally don't see crashes in. The hang report doesn't tell us anything new, unfortunately.

Short of system problems, I'm not sure how to explain what you're seeing (and that others are not seeing).
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Justin Kurth

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Like I said, this one has me flat stumped. Typically I can find a way to get these things fixed. I've gone through about everything I can think of and have yet to come up with any particular conclusions or remedies. If you happen to run across anything, let me know. I appreciate all the help.