PS CS6: crash when using MoveSelection-Tool (ATI video driver)

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  • Updated 5 years ago
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I Encounter app Crash with PS CS6 13.0.1 x64 with every usage of Move Selection tool (shortcut V, in German Verschieben-Werkzeug).
affected module from errortext: aticfx64.dll
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Thomas Drechsel

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Posted 5 years ago

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Chris Cox

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That module is part of your video card driver.

Go to AMD/ATI's website and update to the most recent driver.
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Thomas Drechsel

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Thank you for the tipp, but before posting here I did try it already with the newest AMD driver release installed, in addition with an older one and even with the latest beta drivers, the problem was still there.
The problem somehow seems to be related to the property of the background level (de: Ebene) which has the locked key symbol on the right. (the key icon is shown directly after opening the Canon CR2 file with the RAW-dialog.) Then it is not possible to edit any other level containing the selection that I want to move and/or transform. if I remove the lockicon by transforming the level into a normal level (menu: create level from background) then PS CS6 does not crash.
In some cases the application does only say "PS6 stopped to work due to an application error", but in that case it does not say that the display driver module is the cause, it does not tell anything on the cause.
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Chris Cox

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But you know that some of the crashes are happing due to the ATI video card driver -- so first you need to get that fixed.

Either work with ATI to figure out why their latest driver is still crashing, or disable the GPU in Photoshop's preferences.
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Thomas Drechsel

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In Photoshop I cannot deactivate GPU. It is already deactivated and the control is disabled (checkmark cannot be set). And still PS CS6 crashes. So I will wait for a new release from ATI and avoid using CS6 in the meantime.
Thanks for your support.
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Chris Cox

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OK, it's deactivated because of the existing driver problems.

But the only other crashes we've seen from selection tools have been due to video card driver bugs.

You really should contact AMD/ATI to see what is going on with your card/driver. There may be a bug they don't know about.
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Thomas Drechsel

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thanks again.
I think I detected now the possible real cause: if my second GC, onboard card (Intel HD4600, latest Intel Drivers installed) is connected with a Video cable to a second Monitor then the PS GPU-sniffer only seems to check one of the two grafic Cards, checks the intel card first and detects that Intel HD4600 does not Support GPU and then PS deactivates the GPU feature completely. (instead of checking the properties of the second GraficCard in PCIe slot and use that GPU-able Sapphire AMD card). But in spite of this deactivation of the GPU Feature in the PS settings it continues to crash on scaling a selection or on moving a selection.
After I deactivated the Intel Card in device manager then at once the PS sniffer did no longer report a grafic Card Driver Problem. First test with the scaling function did not show the Problem with app Crash afterwards So the ATI-AMD-Driver seems to work perfectly fine, PS seems to have a problem to correctly handle this dual grafic cards System and reports the Problem to be in the ATI Driver instead of the Intel driver.
Now I seem to have the choice: use PS with only one Monitor, or use both Monitors but not PS.
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Chris Cox

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Photoshop does check the properties of both cards, but if the system identifies the Intel card as the primary display GPU - then it determines compatibility (because the system says it will be used).
The HD4000 chips should be supported - but they do need recent driver fixes from Intel.