PS CS4E (64) stops working before loading past Splash Screen

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  • Updated 6 years ago
I have PS CS4 and when I open it, I cannot get past the 'splash' screen ... before it finishes opening, I get a popup message stating that " it has stopped working ... a problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." I have been experiencing this problem for a couple months now, but I cannot find a solution. I have tried uninstalling and reinstalling, even after using the tool from Adobe that gets the files off the computer. I am not SURE, but I think this problem started when I downloaded the beta version of PS CS6. Customer support tells me that they no longer offer support for this version. Any suggestions? I'm running Windows 7 and I have PS CS4E (64) ... I actually have Adobe Design Premium CS4, but everything else seems to be working. I would sooooo appreciate some help here!!
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PhyllisH

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Posted 6 years ago

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