Photoshop CC: Clone stamp issue (Outdated video driver issue)

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  • Updated 4 months ago
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  • (Edited)
PS CC clone stamp not working properly. Was using PS CS6 and it was fine. This is a HUGE problem for me right this minute and every minute that passes from here forward until I find a solution. I wouldn't have bothered with CC if i knew this was going to happen. My system is lightening fast i have no other softwares installed. ive googled the issue and it appears lots of other people are having the same problem. Please tell me its some silly setting i need to change and it'll be fixed....? This is a HUGE problem for me. I just bought into Adobe Cloud. if having CS CC is a problem I want Cs6 back asap. someone please help me out?
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Stacey Fox

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Posted 5 years ago

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Chris Cox

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What is the actual problem?

And no, most people aren't having any problems with the clone stamp, or any other tools in Photoshop.
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Michael Barnes

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I have a problem with the clone stamp it just paints BLACK
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Mojibor Rahman

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amar clone stamp kono kaj korcha na....alt+ click korlay o kaj korcha na akon ki krbo

 
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Stacey Fox

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its sampling from strange places, not keeping up etc. and yes in fact there are hundreds of posts that i viewed in the last 48 hours regarding the same issue with the same symptoms.
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Chris Cox

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What do you mean "quit"?
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Howard Fuller

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The clone stamp worked for a while in both Photoshop 6 and CC and then quit. By quit, I mean ceased to function. Then Mavericks came out and I upgraded to Mavericks. The clone stamp worked again, for a while, then ceased to function (quit). I had hoped that an upgrade to Yosemite would fix the problem. (I have a 2013 iMac with 32gb of ram and 3.4 Ghz i7 processor) It did not.
Now, the clone stamp has quit (ceased to function) on my lap top. (Photoshop CC, running on Snow Leopard). The operating systems are different, the processors are different, the available ram is different, the video cards are different, yet the result is the same. CONCLUSION: There is a flaw in the software that enables the clone stamp to work. SYMPTONS: the clone stamp tool will enable, the desired sample to clone will appears to be available in the clone stamp, but the desired sample will not allow it self to be placed on the desired portion of the photo being worked on.
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Chris Cox

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Other users are not seeing such a problem, so it is highly unlikely to be a problem in Photoshop itself. Have you double checked the settings in the clone stamp palette? Have you disabled any OS utilities that might be triggered by the option key (like mouse keys)?
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Howard Fuller

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1. Others are seeing the same problem.
2. I expect the problem is in photoshop since it worked on my iMac, and then quit. Transferring the work to my laptop, which also has Photoshop CC on it, the clone stamp worked for a while and then ceased to function. The portion of the stamp that is failing in both cases is the cloned pixels will not paste anywhere on the image being worked on. The desired pixels do appear in the brush for cloning.
3. The clone stamp palete was not altered on either machine nor have any operating system changes been made. Each of the computers have a different mouse. The iMac uses an Apple Magic Mouse, the laptop uses another mouse. Both mice transmit their commands via Bluetooth.
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Chris Cox

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1) Not that we know of. All we're seeing are a few user errors (forgotten settings), and video driver bugs. Occasionally we see someone who turned on MouseKeys on MacOS and forgot that tapping the option key five times would turn it on.

2) That does sound like you changed something in the clone source palette and forgot about it.

3) Well, there has to be something changed and different about your system that causes you to see different behavior from the millions of people using the same software without a problem.
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Stacey Fox

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the following forums have people reporting the same problem to name a few. http://forums.adobe.com/thread/1246640

http://www.modelmayhem.com/po.php?thr...

http://forums.adobe.com/thread/1242776

it is sampling from strange places, lagging, not functioning properly. i have been using photoshop for 11 yrs and never had this problem. i checked every setting i can think of.
I cant solve this issue and its severely interrupting my workflow. I dont know what else to do.

Stacey
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Chris Cox

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And did you note how most of them resolved the problems? Tablet driver updates, video card updates, resetting the tool, etc.
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Stacey Fox

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I tried everything they mentioned except video card update. Im still trying to figure that one out.
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Stacey Fox

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ok that solved it. took me a bit to figure out how to update my driver. never ever had to do that before. & especially not to have PS function properly.
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Chris Cox

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Well, the more we use the GPU, the more we depend on the video card drivers working correctly.

Glad to hear that you got it solved.
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Stacey Fox

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thanks me too. wow how frustrating that 2 days was lol. glad its over. ;)
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Larry Nielsen

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I have a Quadro nVidia 600 card in a new small profile HP workstation. I can't get the clone tool to keep up. I have installed all the drivers and then tried PhotoShop again, but the clone tool wont keep up. Im using PhotoShop CC. I would like anyones input about what the solution is.
Thanks. Larry
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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It may help if we could see your Photoshop System Info. Directions for sharing your system info from Photoshop:

http://feedback.photoshop.com/photosh...
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Barbara Beck-Azar

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Judging from the amount of comments I found while searching this is a common occurrence for some users.This same issue is happening on my iMac/Yosemite. Before upgrading to that OS Photoshop clone tool worked like it is supposed to.
Now, nothing happens when the target is selected and the clone tool is supposed to paint over the selected area.

I reset the settings and tools and it is still happening. Where in Adobe.com is a guide on these settings in print or video? This way I can make sure they are all in order.

Otherwise, the clone tool for me, is essentially broken. In regards to updating the video driver, I assume Apple does that automatically when they release updates through App Store.
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Chris Cox

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Yes, Apple updates the video driver with OS updates. And yes, MacOS 10.10 still has quite a few video driver issues that Apple is still working to solve.

See the help page for the clone source palette: http://helpx.adobe.com/photoshop/usin...
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RB BECKAZAR

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Yes there are huge issues with iMac graphis. You should see the crashes with video gaming. Anyway, thank you for the response. I ended up restarting photoshop and the clone tool works now. Glad, because I could finish a project deadline. Will take a look at the clone page, you are most helpful. 
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Chris Cox

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Yeah, I know about the issues (crashes, bad drawing, performance, etc.) from a number of products, and have heard quite a bit from other developers.

What usually happens with the clone tool is someone changes a setting in the clone source palette, forgets that they changed it, and gets confused about what they're seeing when they use the clone tool later. Resetting the tool or palette usually resolves that.
But mixing that kind of confusion with video driver bugs - well, it can be quite difficult to sort out the root cause.
So I'm glad to hear that it cleared up and you're back to work now :-).