Photoshop: PS CC 64 doesn't open after update.

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  • Question
  • Updated 5 years ago
  • (Edited)
Right after the updated and the PS CC 64 bits doesn't open!

Just received this message (translated from Portuguese):

Cannot find entry point in dynamic link library in? Terminate@StructureImageEditing@@YAXXZ on DLL patchMatch.dll.

PS CC 32 opens normally.
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Andre Arruda

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  • sad

Posted 5 years ago

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Ashutosh Nigam, Quality Lead

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Are there any disk cleaner/PC optimization tools on your system?
This error is coming from Ps CC as a required file for it is corrupted or being used by some other program.

Try restarting your system, then if it still gives error, Uninstall PS CC, Install it again and run updates directly from CC app.

Do let me know in case of any issues.

Regards,
Ashutosh
asnigam@adobe.com
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Chris Cox

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You need to uninstall and reinstall the application to get the correct and complete binaries.
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Andre Arruda

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How to reinstall the CC? (dumb question?)
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Chris Cox

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uninstall, then re-download and install
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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See # 2 on this page http://helpx.adobe.com/creative-suite...

You *shouldn't* have to run the cleaner tool in step 3. Just skip to from 2 to #5
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Andre Arruda

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Re-Install successful! Thanks for guide me thru for so muddy waters.