Photoshop: Appears to save file, but doesn't

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  • Updated 4 months ago
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CS5.5, Mac OS X 10.7.2

If I have a JPG selected in Finder while editing it in Photoshop, a major problem comes up. If I save, save-as with the same name, or save-for-web with the same name, Photoshop will appear to save, but the file remains un-edited.

Because there are no warning messages or errors of any kind, I have no way of knowing that my file isn't actually saved. Naturally, this often leads to lost work and time spent re-editing images.
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Stephen McFarland

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Posted 6 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Stephen,

Photoshop will warn you when you save a file to a location where a file already exists. My best guess is you're saving the file to a different location than you think you are. Can you double-check the path to where you're saving the file?
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Chris Cox

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Photoshop does save when you tell it to, exactly where you tell it to.

Why do you think that the file is not saved or "un-edited"?
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Stephen McFarland

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I should have said that there are no unusual warning messages or errors letting me know that the file hasn't saved.

To clarify, here's a step-by-step of what I do and what I see.

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I start with a file (test.jpg) on a shared network drive. It a white square, 100x100px.

I open Finder and navigate to the shared network drive. I drag the file from Finder to the Photoshop icon on my Dock. It opens normally.

I use the brush tool add a red line on the image, just so I can easily tell if it saves.

I go to File -> Save for Web and Devices.

The 'Save for Web & Devices' dialog comes up. I keep the setting where they are (JPEG, Quality 70, Optimized) and press 'save'.

The 'Save Optimized As' dialog comes up. By default it has selected the shared network drive where the original file was saved. By default the 'Save As:' field is the original filename: test.jpg. I press 'save'.

I get the expected warning message: "Some of the specific files already exist in the target location. The files marked below will be replaced:" (test.jpg is marked below). I press 'replace'.

At this point, if the windows are sized such that I can still see the Finder window in the background, I see a new file created in the same folder as test.jpg. It's only there for a second, but the filename is something like 'test_tmp1234'. I appears briefly, then is gone.

I then quit photoshop and get the expected warning: "Save changes tot he Adobe Photoshop document "test.jpg" before quitting?" I select 'Don't Save'.

I return to Finder (where test.jpg is still selected and previewed) and see that the preview still shows a white square. I drag the file to the Photoshop icon on the dock and it opens the original file without the red line I previously made.

I can go to File -> Open Recent... and select test.jpg. It opens the original file without the red line.

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Some additional testing reveals that I can only replicate this problem on a network drive. If I'm working on my local hard drive, the file is replaced appropriately.
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Stephen McFarland

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For further clarification, here's a video of the bug in action.

https://www.youtube.com/watch?v=9f0ErU...
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Chris Cox

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OK, Photoshop/SFW thinks it saved the file (or it would have warned you), but there is something going very wrong on the network volume. You get the warning about unsaved content when closing because SFW couldn't save all the data in the document -- so Photoshop wants you to save an editing copy that has all the metadata, layers, etc.

The temp file is a normal part of safe saving, but it should never appear in the Finder - that's a minor problem.

We've seen network servers cause errors when saving (file in use, etc.), but I don't recall seeing one saving without an error and the file still not updating.

What kind of network server are you using? What protocol are you using to connect?
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Juan R

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Hi,

I was wondering if you ever found a solution?

I am currently having the same issue with my Photoshop Elements 7 doing this to a psd file on Windows 7 64 bit. I am saving to my hard drive. I am spending hours on my file not knowing if its saving or not :(. It is doing the same thing as Stephen's..there is no warning about not saving, it acts like its saving, no error, nothing, zilch. And then suddenly when I go to close the file I get the notice that the file isn't saved and it won't let me save it at all in any sort of method.

I never had this issue until recently (this past week.)
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Michael Flint

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We are having the same problem. We just did some testing, and if the file is open, the saved file doesn't update. But as long as we close the file (your main file is a different name than the jpg), the file would save correctly.

Although my team swears this has happened with the files closed as well.
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Minsuh Kim

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I have the exactly same problem. Did you solve this? If it is solved, please let me know. I spent 3 hours on my work but........
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Chris Cox

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We've seen this happen with bad servers, or bad server configurations.
We've also seen similar problems with some third party utilities (especially font managers).
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J J

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same problem! What the F is with this program. I save an image and replace it with the same name and it doesnt update!!!!!!!!!!!!! WTF???
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Samantha Levang

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This was happening to me with CS4 and CS6 but has not occurred since I made the switch to Photoshop CC. Before that, though, I had to double check that every single save was successful before closing the window in PS. Such a pain!
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Eddy Ensing

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I am having the same problem in CC. I thought maybe it had something to do with layers not going with the original, I'm new at this so I thought it was my fault.
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Melissa Prucha

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My team of 7 started having this problem in the last year as well. Files open or closed, selected or not selected. I've found that if I watch the file size in Finder as I save, I can actually see it change (or not change) during the saving process; however, this is a huge time waster. Any solutions?
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Pinupghoul .

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I'm having this problem in CC. It asks to save when I go to close the document, so I say yes, you can visibly see the thumbnail change for the file to the artwork I had been working on, giving the illusion that it's actually saved, only to open the file up and find that the changes/new layers/filters are all missing. I've been having a love/hate relationship with Photoshop for awhile now, but this might be the last straw for me. I'm not doing anything weird, no third party plugins, just saving it to my computer as a psd file, sometimes it works, sometimes it doesn't
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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What OS are you on?

Are you saving to a server or your local drive?

Is background save enabled or off?