Photoshop CS6 will not open - crashes on launch

  • 1
  • Problem
  • Updated 4 years ago
  • (Edited)
Photoshop 6 does not open. I get a long Problem Report which I have sent to Adobe numerous times but have not had a response. It has been going on for over two weeks.
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Matthew Thorpe

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  • frustrated

Posted 4 years ago

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Chris Cox

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First, go install all the updates that you're missing.
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Matthew Thorpe

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All updates have been installed.
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Chris Cox

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The report says you are running 13.0.0 -- ie: you are missing all the updates.
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Matthew Thorpe

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Chris....I got an Update Failed - Updates could not be applied popup.
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Matthew Thorpe

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I went to Adobe's website and attempted the update and here is what I got:
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Chris Cox

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Sounds like some required files were missing, so the updater can't run.

Your best bet is to uninstall Photoshop, reinstall, then make sure the updates are applied (which should happen automatically, but better safe than sorry).