Photoshop 21.1.2: Program error and crashes when saving this PNG file

  • 1
  • Problem
  • Updated 2 months ago
  • (Edited)
I've been frustrated today just trying to report a bug.
When I open this file:
https://polarsoft.com/PSbug/CPF Chart.png
it looks fine, but when I try to save it for example as a JPG, PS crashes with
the "program error" dialog. After clicking OK, PS goes back to the Home screen
but X box closing PS shows the program error again and won't close.
Have to use Task Manager to end PS tasks.

Adobe chat support says "the file must be corrupted so this isn't a PS bug".
In my view, regardless of what a file contains, PS shouldn't crash.
Other programs such as Windows Photo Viewer, Word etc. can all open and use
this file. Yes I am using PS 21.1.2.

So it would be nice if:
1. Adobe made it easier to report such things
2. This bug is actually fixed
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David Fisher

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  • frustrated just trying to be helpful

Posted 2 months ago

  • 1
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 17066 Posts
  • 2906 Reply Likes
Hi David,

I am able to open and save the file as a JPEG using File > Save As..., File > Export > Export As..., and File > Export > Save for Web... with Photoshop 21.1.2 on both macOS 10.15 and Window 10.

Anything missing from my steps?


Photo of David Fisher

David Fisher

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Jeff, Thanks for looking at this. I realize I should have been more explicit about the steps.
Open the file then do File|Save As and choose file type JPG. This has always worked for me in PS in the past. Not even sure what the difference would be saving as another type vs. Export to that type.
Photo of David Fisher

David Fisher

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Saving is to the same folder with another name. Local storage not a server.
I already tried blowing away PS prefs and restarting, same deal. When you try
to open this file then SaveAs to type JPG (NOT Export) I assume you get the
same crash result?
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 17063 Posts
  • 2905 Reply Likes
Negative. It saves normally for me using File > Save As... and selecting "JPEG" saves just fine for me (it was the first method listed on the my first reply above). 

is there anything interesting in PSErrorLog.txt?

https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.html#Collectlogsandsysteminfo

Any 3rd party plug-ins installed? 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.
Photo of David Fisher

David Fisher

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OK, first here is system info:
Adobe Photoshop Version: 21.1.2 20200410.r.136 2020/04/10: efaf3fa4e40  x64
Number of Launches: 2
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.18362.778
System architecture: Intel CPU Family:6, Model:14, Stepping:13 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 8
Logical processor count: 16
Processor speed: 3600 MHz
Built-in memory: 32683 MB
Free memory: 20951 MB
Memory available to Photoshop: 29929 MB
Memory used by Photoshop: 70 %
ACP.local Status:
 - SDK Version: 1.26.5
 - Core Sync Status: Reachable and compatible
 - Core Sync Running: 4.3.42.4
 - Min Core Sync Required: 4.3.4.2
ACPL Cache Config: 
 - Time to Live: 5184000 seconds
 - Max Size: 20480 MB
 - Purge Percentage: 50%
 - Threshold Percentage: 85%
 - Purge Interval: 300 seconds
Manta Canvas: Disabled.
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=2160, right=3840
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=1
NumNativeGPUs=0
glgpu[0].GLVersion="4.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=8192
glgpu[0].GLName="NVIDIA Quadro RTX 4000"
glgpu[0].GLVendor="NVIDIA Corporation"
glgpu[0].GLVendorID=4318
glgpu[0].GLDriverVersion="26.21.14.4097"
glgpu[0].GLRectTextureSize=32768
glgpu[0].GLRenderer="Quadro RTX 4000/PCIe/SSE2"
glgpu[0].GLRendererID=7857
glgpu[0].HasGLNPOTSupport=1
glgpu[0].GLDriver="C:\Windows\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_195f6a41d1c6e709\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_195f6a41d1c6e709\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_195f6a41d1c6e709\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_195f6a41d1c6e709\nvldumdx.dll"
glgpu[0].GLDriverDate="20191016000000.000000-000"
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.60 NVIDIA"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
clgpu[0].CLPlatformVersion="1.2"
clgpu[0].CLDeviceVersion="1.2 CUDA"
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=8192
clgpu[0].CLName="Quadro RTX 4000"
clgpu[0].CLVendor="NVIDIA Corporation"
clgpu[0].CLVendorID=4318
clgpu[0].CLDriverVersion="440.97"
clgpu[0].CLBandwidth=3.47372e+11
clgpu[0].CLCompute=2141
License Type: Subscription
Serial number: 90970007260917443081
GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU (comp_core_gpu): offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off
Application folder: C:\Program Files\Adobe\Adobe Photoshop 2020\
Temporary file path: C:\Users\VALUED~1\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
  Startup, 465.2G, 304.3G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop 2020\Required\Plug-ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop 2020\Plug-ins\

Installed components:
   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112   
   ACE.dll   ACE 2020/02/11-03:18:47   79.617294   79.617294
   AdbePM.dll   PatchMatch 2020/02/28:23:19:27   1.617906   1.617906
   AdobeLinguistic.dll   Adobe Linguisitc Library   14.0.0.0   
   AdobeOwl.dll   Adobe Owl   5.5.0   
   AdobePDFL.dll   PDFL 2020/02/08-01:07:13   79.367423   79.367423
   AdobePIP.dll   Adobe Product Improvement Program   8.1.0.40.48685   
   AdobeSVGAGM.dll   AdobeSVGAGM   79.617294   79.617294
   AdobeXMP.dll   Adobe XMP Core 2020/01/30-15:50:38   79.164352   79.164352
   AdobeXMPFiles.dll   Adobe XMP Files 2020/01/30-15:50:38   79.164352   79.164352
   AdobeXMPScript.dll   Adobe XMP Script 2020/01/30-15:50:38   79.164352   79.164352
   adobe_caps.dll   Adobe CAPS   10,0,0,6   
   AGM.dll   AGM 2020/02/11-03:18:47   79.617294   79.617294
   ahclient.dll    AdobeHelp Dynamic Link Library   4.1.0.0   
   AIDE.dll   AIDE 2020/02/08-01:07:13   79.617234   79.617234
   ARE.dll   ARE 2020/02/11-03:18:47   79.617294   79.617294
   AXE8SharedExpat.dll   AXE8SharedExpat 2020/02/10-01:08:14   79.617265   79.617265
   AXEDOMCore.dll   AXEDOMCore 2020/02/10-01:08:14   79.617265   79.617265
   Bib.dll   BIB 2020/02/11-03:18:47   79.617294   79.617294
   BIBUtils.dll   BIBUtils 2020/02/11-03:18:47   79.617294   79.617294
   boost_date_time.dll   photoshopdva   12.1.0   
   boost_filesystem.dll   photoshopdva   12.1.0   
   boost_system.dll   photoshopdva   12.1.0   
   boost_threads.dll   photoshopdva   12.1.0   
   CoolType.dll   CoolType 2020/02/11-03:18:47   79.617294   79.617294
   CRClient.dll   Adobe Crash Reporter Client DLL   2.0.3.0   
   dnssd.dll   Bonjour   3,0,0,2   
   dvaaccelerate.dll   photoshopdva   12.1.0   
   dvaappsupport.dll   photoshopdva   12.1.0   
   dvaaudiodevice.dll   photoshopdva   12.1.0   
   dvacore.dll   photoshopdva   12.1.0   
   dvacrashhandler.dll   Adobe Audition CC 2017   10.0.0   
   dvamarshal.dll   photoshopdva   12.1.0   
   dvamediatypes.dll   photoshopdva   12.1.0   
   dvametadata.dll   photoshopdva   12.1.0   
   dvametadataapi.dll   photoshopdva   12.1.0   
   dvametadataui.dll   photoshopdva   12.1.0   
   dvaplayer.dll   photoshopdva   12.1.0   
   dvascripting.dll   photoshopdva   12.1.0   
   dvatransport.dll   photoshopdva   12.1.0   
   dvaui.dll   photoshopdva   12.1.0   
   dvaunittesting.dll   photoshopdva   12.1.0   
   dynamiclink.dll   photoshopdva   12.1.0   
   ExtendScript.dll   ExtendScript 2019/07/29-10:07:31   82.2   82.2
   icucnv64.dll   International Components for Unicode    Build gtlib_12.0.24171   
   icudt64.dll   International Components for Unicode    Build gtlib_12.0.24171   
   icuuc64.dll   International Components for Unicode    Build gtlib_12.0.24171   
   igestep30.dll   IGES Reader   9.3.0.113   
   JP2KLib.dll   JP2KLib 2020/02/10-01:08:14   79.274472   79.274472
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)   
   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0   
   libmmd.dll   Intel(R) C/C++/Fortran Compiler   19.0.0   
   LogSession.dll   LogSession   8.1.0.40.48685   
   mediacoreif.dll   photoshopdva   12.1.0   
   MPS.dll   MPS 2020/02/11-03:18:47   79.617295   79.617295
   pdfsettings.dll   Adobe PDFSettings   1.07   
   Photoshop.dll   Adobe Photoshop 2020   21.1   
   Plugin.dll   Adobe Photoshop 2020   21.1   
   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   9.4.0   
   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   9.4.0.139   
   PSCloud.dll                                                   1.0.0.1   
   PSViews.dll   Adobe Photoshop 2020   21.1   
   ScCore.dll   ScCore 2019/07/29-10:07:31   82.2   82.2
   SVGRE.dll   SVGRE   79.617294   79.617294
   svml_dispmd.dll   Intel(R) C/C++/Fortran Compiler   19.0.0   
   tbb.dll   Intel(R) Threading Building Blocks for Windows   2019, 0, 2019, 0410   
   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   2019, 0, 2019, 0410   
   TfFontMgr.dll   FontMgr   9.3.0.113   
   TfKernel.dll   Kernel   9.3.0.113   
   TFKGEOM.dll   Kernel Geom   9.3.0.113   
   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113   
   VulcanControl.dll   Vulcan Application Control Library   5.6.1.39   
   VulcanMessage5.dll   Vulcan Message Library   5.6.1.39   
   WinRTSupport.dll   Adobe Photoshop Windows RT Support   21.0.0.0   
   WRServices.dll   WRServices    Build 15.3.0.24640   15.3.0.24640
   wu3d.dll   U3D Writer   9.3.0.113   
   Unified Extensibility Platform  uxp-3.4.2.14


Required plug-ins:

   Accented Edges 21.1 - from the file “Filter Gallery.8bf”
   Adaptive Wide Angle 21.1 - from the file “Adaptive Wide Angle.8bf”
   Angled Strokes 21.1 - from the file “Filter Gallery.8bf”
   Average 21.1 (20200410.r.136 2020/04/10: efaf3fa4e40) - from the file “Average.8bf”
   Bas Relief 21.1 - from the file “Filter Gallery.8bf”
   BMP 21.1 - from the file “Standard MultiPlugin.8bf”
   Camera Raw 12.2.1 - from the file “Camera Raw.8bi”
   Camera Raw Filter 12.2.1 - from the file “Camera Raw.8bi”
   Chalk && Charcoal 21.1 - from the file “Filter Gallery.8bf”
   Charcoal 21.1 - from the file “Filter Gallery.8bf”
   Chrome 21.1 - from the file “Filter Gallery.8bf”
   Cineon 21.1 (20200410.r.136 2020/04/10: efaf3fa4e40) - from the file “Cineon.8bi”
   Clouds 21.1 (20200410.r.136 2020/04/10: efaf3fa4e40) - from the file “Clouds.8bf”
   Color Halftone 21.1 - from the file “Standard MultiPlugin.8bf”
   Colored Pencil 21.1 - from the file “Filter Gallery.8bf”
   Conté Crayon 21.1 - from the file “Filter Gallery.8bf”
   Craquelure 21.1 - from the file “Filter Gallery.8bf”
   Crop and Straighten Photos 21.1 (20200410.r.136 2020/04/10: efaf3fa4e40) - from the file “CropPhotosAuto.8li”
   Crop and Straighten Photos Filter 21.1 - from the file “Standard MultiPlugin.8bf”
   Crosshatch 21.1 - from the file “Filter Gallery.8bf”
   Crystallize 21.1 - from the file “Standard MultiPlugin.8bf”
   Cutout 21.1 - from the file “Filter Gallery.8bf”
   Dark Strokes 21.1 - from the file “Filter Gallery.8bf”
   De-Interlace 21.1 - from the file “Standard MultiPlugin.8bf”
   Dicom 21.1 - from the file “Dicom.8bi”
   Difference Clouds 21.1 (20200410.r.136 2020/04/10: efaf3fa4e40) - from the file “Clouds.8bf”
   Diffuse Glow 21.1 - from the file “Filter Gallery.8bf”
   Displace 21.1 - from the file “Standard MultiPlugin.8bf”
   Dry Brush 21.1 - from the file “Filter Gallery.8bf”
   Eazel Acquire 21.1 (20200410.r.136 2020/04/10: efaf3fa4e40) - from the file “EazelAcquire.8ba”
   Entropy 21.1 (20200410.r.136 2020/04/10: efaf3fa4e40) - from the file “statistics.8ba”
   Export Color Lookup Tables 21.1 (20200410.r.136 2020/04/10: efaf3fa4e40) - from the file “Export3DLUT.8be”
   Extrude 21.1 - from the file “Standard MultiPlugin.8bf”
   FastCore Routines 21.1 (20200410.r.136 2020/04/10: efaf3fa4e40) - from the file “FastCore.8bx”
   Fibers 21.1 - from the file “Standard MultiPlugin.8bf”
   Film Grain 21.1 - from the file “Filter Gallery.8bf”
   Filter Gallery 21.1 - from the file “Filter Gallery.8bf”
   Fresco 21.1 - from the file “Filter Gallery.8bf”
   Glass 21.1 - from the file “Filter Gallery.8bf”
   Glowing Edges 21.1 - from the file “Filter Gallery.8bf”
   Grain 21.1 - from the file “Filter Gallery.8bf”
   Graphic Pen 21.1 - from the file “Filter Gallery.8bf”
   Halftone Pattern 21.1 - from the file “Filter Gallery.8bf”
   Halide Bottlenecks 21.1 (20200410.r.136 2020/04/10: efaf3fa4e40) - from the file “HalideBottlenecks.8bx”
   HDRMergeUI 21.1 - from the file “HDRMergeUI.8bf”
   HSB/HSL 21.1 - from the file “Standard MultiPlugin.8bf”
   IFF Format 21.1 - from the file “Standard MultiPlugin.8bf”
   IGES 21.1 (20200410.r.136 2020/04/10: efaf3fa4e40) - from the file “U3D.8bi”
   Ink Outlines 21.1 - from the file “Filter Gallery.8bf”
   JPEG 2000 21.1 - from the file “JPEG2000.8bi”
   Kurtosis 21.1 (20200410.r.136 2020/04/10: efaf3fa4e40) - from the file “statistics.8ba”
   Lens Blur 21.1 - from the file “Lens Blur.8bf”
   Lens Correction 21.1 - from the file “Lens Correction.8bf”
   Lens Flare 21.1 - from the file “Standard MultiPlugin.8bf”
   Liquify 21.1 - from the file “Liquify.8bf”
   Matlab Operation 21.1 (20200410.r.136 2020/04/10: efaf3fa4e40) - from the file “ChannelPort.8bf”
   Maximum 21.1 (20200410.r.136 2020/04/10: efaf3fa4e40) - from the file “statistics.8ba”
   Mean 21.1 (20200410.r.136 2020/04/10: efaf3fa4e40) - from the file “statistics.8ba”
   Measurement Core 21.1 (20200410.r.136 2020/04/10: efaf3fa4e40) - from the file “MeasurementCore.8me”
   Median 21.1 (20200410.r.136 2020/04/10: efaf3fa4e40) - from the file “statistics.8ba”
   Mezzotint 21.1 - from the file “Standard MultiPlugin.8bf”
   Minimum 21.1 (20200410.r.136 2020/04/10: efaf3fa4e40) - from the file “statistics.8ba”
   MMXCore Routines 21.1 (20200410.r.136 2020/04/10: efaf3fa4e40) - from the file “MMXCore.8bx”
   Mosaic Tiles 21.1 - from the file “Filter Gallery.8bf”
   Multiprocessor Support 21.1 (20200410.r.136 2020/04/10: efaf3fa4e40) - from the file “MultiProcessor Support.8bx”
   Neon Glow 21.1 - from the file “Filter Gallery.8bf”
   Note Paper 21.1 - from the file “Filter Gallery.8bf”
   NTSC Colors 21.1 (20200410.r.136 2020/04/10: efaf3fa4e40) - from the file “NTSC Colors.8bf”
   Ocean Ripple 21.1 - from the file “Filter Gallery.8bf”
   OpenEXR 21.1 - from the file “Standard MultiPlugin.8bf”
   Paint Daubs 21.1 - from the file “Filter Gallery.8bf”
   Palette Knife 21.1 - from the file “Filter Gallery.8bf”
   Patchwork 21.1 - from the file “Filter Gallery.8bf”
   Paths to Illustrator 21.1 - from the file “Standard MultiPlugin.8bf”
   PCX 21.1 (20200410.r.136 2020/04/10: efaf3fa4e40) - from the file “PCX.8bi”
   Photocopy 21.1 - from the file “Filter Gallery.8bf”
   Picture Package Filter 21.1 (20200410.r.136 2020/04/10: efaf3fa4e40) - from the file “ChannelPort.8bf”
   Pinch 21.1 - from the file “Standard MultiPlugin.8bf”
   Pixar 21.1 (20200410.r.136 2020/04/10: efaf3fa4e40) - from the file “Pixar.8bi”
   Plaster 21.1 - from the file “Filter Gallery.8bf”
   Plastic Wrap 21.1 - from the file “Filter Gallery.8bf”
   Pointillize 21.1 - from the file “Standard MultiPlugin.8bf”
   Polar Coordinates 21.1 - from the file “Standard MultiPlugin.8bf”
   Portable Bit Map 21.1 (20200410.r.136 2020/04/10: efaf3fa4e40) - from the file “PBM.8bi”
   Poster Edges 21.1 - from the file “Filter Gallery.8bf”
   PRC 21.1 (20200410.r.136 2020/04/10: efaf3fa4e40) - from the file “U3D.8bi”
   Radial Blur 21.1 - from the file “Standard MultiPlugin.8bf”
   Radiance 21.1 (20200410.r.136 2020/04/10: efaf3fa4e40) - from the file “Radiance.8bi”
   Range 21.1 (20200410.r.136 2020/04/10: efaf3fa4e40) - from the file “statistics.8ba”
   Render Color Lookup Grid 21.1 (20200410.r.136 2020/04/10: efaf3fa4e40) - from the file “Export3DLUT.8be”
   Reticulation 21.1 - from the file “Filter Gallery.8bf”
   Ripple 21.1 - from the file “Standard MultiPlugin.8bf”
   Rough Pastels 21.1 - from the file “Filter Gallery.8bf”
   Save for Web 21.1 - from the file “Save for Web.8be”
   ScriptingSupport 21.1 - from the file “ScriptingSupport.8li”
   Shake Reduction 21.1 - from the file “Shake Reduction.8bf”
   Shear 21.1 - from the file “Standard MultiPlugin.8bf”
   Skewness 21.1 (20200410.r.136 2020/04/10: efaf3fa4e40) - from the file “statistics.8ba”
   Smart Blur 21.1 - from the file “Standard MultiPlugin.8bf”
   Smudge Stick 21.1 - from the file “Filter Gallery.8bf”
   Solarize 21.1 (20200410.r.136 2020/04/10: efaf3fa4e40) - from the file “Solarize.8bf”
   Spaces 21.1 - from the file “Spaces.8li”
   Spatter 21.1 - from the file “Filter Gallery.8bf”
   Spherize 21.1 - from the file “Standard MultiPlugin.8bf”
   Sponge 21.1 - from the file “Filter Gallery.8bf”
   Sprayed Strokes 21.1 - from the file “Filter Gallery.8bf”
   Stained Glass 21.1 - from the file “Filter Gallery.8bf”
   Stamp 21.1 - from the file “Filter Gallery.8bf”
   Standard Deviation 21.1 (20200410.r.136 2020/04/10: efaf3fa4e40) - from the file “statistics.8ba”
   Sumi-e 21.1 - from the file “Filter Gallery.8bf”
   Summation 21.1 (20200410.r.136 2020/04/10: efaf3fa4e40) - from the file “statistics.8ba”
   Targa 21.1 - from the file “Standard MultiPlugin.8bf”
   Texturizer 21.1 - from the file “Filter Gallery.8bf”
   Tiles 21.1 - from the file “Standard MultiPlugin.8bf”
   Torn Edges 21.1 - from the file “Filter Gallery.8bf”
   Twirl 21.1 - from the file “Standard MultiPlugin.8bf”
   U3D 21.1 (20200410.r.136 2020/04/10: efaf3fa4e40) - from the file “U3D.8bi”
   Underpainting 21.1 - from the file “Filter Gallery.8bf”
   Vanishing Point 21.1 - from the file “VanishingPoint.8bf”
   Variance 21.1 (20200410.r.136 2020/04/10: efaf3fa4e40) - from the file “statistics.8ba”
   Water Paper 21.1 - from the file “Filter Gallery.8bf”
   Watercolor 21.1 - from the file “Filter Gallery.8bf”
   Wave 21.1 - from the file “Standard MultiPlugin.8bf”
   WIA Support 21.1 (20200410.r.136 2020/04/10: efaf3fa4e40) - from the file “WIASupport.8li”
   Wind 21.1 - from the file “Standard MultiPlugin.8bf”
   Wireless Bitmap 21.1 (20200410.r.136 2020/04/10: efaf3fa4e40) - from the file “WBMP.8bi”
   ZigZag 21.1 - from the file “Standard MultiPlugin.8bf”

Optional and third party plug-ins: NONE


Duplicate and Disabled plug-ins: NONE


Plug-ins that failed to load: NONE

Unified Extensibility Platform - Extensions:

   com.adobe.ccx.start  3.4.2.5 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-3.4.2\"
CDO: 1.64.3
        CmdN: 1.3.4
        CDP: 1.91.4
   com.adobe.photoshop.personalization  1.0.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2020\Required\UXP/\com.adobe.photoshop.personalization\"


Extensions:

   com.adobe.stock.panel.licensing  0.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.stock.panel.licensing\index.html”
   Libraries  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_7_76\index.html”
   New Document  3.2.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-3.2.0\fnft.html?v=3.2.0.7”
   com.adobe.inapp.typekit.purchase  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_7_76\purchaseTypekit.html”
   Home  2.11.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.11.0\index.html?v=2.11.0.12”
   com.adobe.capture.extension  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_7_76\extensions\capture\capture.html”
   Adobe Color Themes  6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
   Export As  4.8.12 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
   Export As  4.8.12 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”

Installed TWAIN devices: NONE
----------------------------------------------------------------------------------------------------------------
END OF SYSTEM INFO

Here is the contents of PSErrorLog.Txt
2020:05:08 13:19:39 : e:\w64rel\20200410.r.136\photoshop\main\photoshop\sources\uimagedocument.cpp : 3693 : REQUIRE failed
2020:05:08 13:19:39 : Stack :  : 0 address: 0x00007FF781539A09 base: 0x00007FF777760000 module name: 'Photoshop.exe'
1 address: 0x00007FF7803420D8 base: 0x00007FF777760000 module name: 'Photoshop.exe'
2 address: 0x00007FF780341BDC base: 0x00007FF777760000 module name: 'Photoshop.exe'
3 address: 0x00007FF77E57428E base: 0x00007FF777760000 module name: 'Photoshop.exe'
4 address: 0x00007FF78039DEDA base: 0x00007FF777760000 module name: 'Photoshop.exe'
5 address: 0x00007FF77E289FB4 base: 0x00007FF777760000 module name: 'Photoshop.exe'
6 address: 0x00007FF77E4EFB15 base: 0x00007FF777760000 module name: 'Photoshop.exe'
7 address: 0x00007FF77E27CE79 base: 0x00007FF777760000 module name: 'Photoshop.exe'
8 address: 0x00007FF77E290DF6 base: 0x00007FF777760000 module name: 'Photoshop.exe'
9 address: 0x00007FF77E513A94 base: 0x00007FF777760000 module name: 'Photoshop.exe'
10 address: 0x00007FF77E27EC1F base: 0x00007FF777760000 module name: 'Photoshop.exe'
11 address: 0x00007FF77E4D5416 base: 0x00007FF777760000 module name: 'Photoshop.exe'
12 address: 0x00007FFDDF647BD4 base: 0x00007FFDDF630000 module name: 'KERNEL32.DLL'
13 address: 0x00007FFDDF7ACE51 base: 0x00007FFDDF740000 module name: 'ntdll.dll'

2020:05:08 13:19:41 : e:\w64rel\20200410.r.136\photoshop\main\photoshop\sources\uimagedocument.cpp : 3693 : REQUIRE failed
2020:05:08 13:19:41 : Stack :  : 0 address: 0x00007FF781539A09 base: 0x00007FF777760000 module name: 'Photoshop.exe'
1 address: 0x00007FF7803420D8 base: 0x00007FF777760000 module name: 'Photoshop.exe'
2 address: 0x00007FF780341BDC base: 0x00007FF777760000 module name: 'Photoshop.exe'
3 address: 0x00007FF77E57428E base: 0x00007FF777760000 module name: 'Photoshop.exe'
4 address: 0x00007FF78039DEDA base: 0x00007FF777760000 module name: 'Photoshop.exe'
5 address: 0x00007FF77E289FB4 base: 0x00007FF777760000 module name: 'Photoshop.exe'
6 address: 0x00007FF77E4EFB15 base: 0x00007FF777760000 module name: 'Photoshop.exe'
7 address: 0x00007FF77E27CE79 base: 0x00007FF777760000 module name: 'Photoshop.exe'
8 address: 0x00007FF77E290DF6 base: 0x00007FF777760000 module name: 'Photoshop.exe'
9 address: 0x00007FF77E513A94 base: 0x00007FF777760000 module name: 'Photoshop.exe'
10 address: 0x00007FF77E27EC1F base: 0x00007FF777760000 module name: 'Photoshop.exe'
11 address: 0x00007FF77E4D5416 base: 0x00007FF777760000 module name: 'Photoshop.exe'
12 address: 0x00007FFDDF647BD4 base: 0x00007FFDDF630000 module name: 'KERNEL32.DLL'
13 address: 0x00007FFDDF7ACE51 base: 0x00007FFDDF740000 module name: 'ntdll.dll'

2020:05:08 13:20:03 : e:\w64rel\20200410.r.136\photoshop\main\photoshop\sources\uimagedocument.cpp : 3693 : REQUIRE failed
2020:05:08 13:20:03 : Stack :  : 0 address: 0x00007FF781539A09 base: 0x00007FF777760000 module name: 'Photoshop.exe'
1 address: 0x00007FF7803420D8 base: 0x00007FF777760000 module name: 'Photoshop.exe'
2 address: 0x00007FF780341BDC base: 0x00007FF777760000 module name: 'Photoshop.exe'
3 address: 0x00007FF77E57428E base: 0x00007FF777760000 module name: 'Photoshop.exe'
4 address: 0x00007FF78039DEDA base: 0x00007FF777760000 module name: 'Photoshop.exe'
5 address: 0x00007FF77E289FB4 base: 0x00007FF777760000 module name: 'Photoshop.exe'
6 address: 0x00007FF77E4EFB15 base: 0x00007FF777760000 module name: 'Photoshop.exe'
7 address: 0x00007FF77E27CE79 base: 0x00007FF777760000 module name: 'Photoshop.exe'
8 address: 0x00007FF77E290DF6 base: 0x00007FF777760000 module name: 'Photoshop.exe'
9 address: 0x00007FF77E513A94 base: 0x00007FF777760000 module name: 'Photoshop.exe'
10 address: 0x00007FF77E27EC1F base: 0x00007FF777760000 module name: 'Photoshop.exe'
11 address: 0x00007FF77E4D5416 base: 0x00007FF777760000 module name: 'Photoshop.exe'
12 address: 0x00007FFDDF647BD4 base: 0x00007FFDDF630000 module name: 'KERNEL32.DLL'
13 address: 0x00007FFDDF7ACE51 base: 0x00007FFDDF740000 module name: 'ntdll.dll'

2020:05:08 15:09:52 : e:\w64rel\20200410.r.136\photoshop\main\photoshop\sources\uimagedocument.cpp : 3693 : REQUIRE failed
2020:05:08 15:09:52 : Stack :  : 0 address: 0x00007FF781539A09 base: 0x00007FF777760000 module name: 'Photoshop.exe'
1 address: 0x00007FF7803420D8 base: 0x00007FF777760000 module name: 'Photoshop.exe'
2 address: 0x00007FF780341BDC base: 0x00007FF777760000 module name: 'Photoshop.exe'
3 address: 0x00007FF77E57428E base: 0x00007FF777760000 module name: 'Photoshop.exe'
4 address: 0x00007FF78039DEDA base: 0x00007FF777760000 module name: 'Photoshop.exe'
5 address: 0x00007FF77E289FB4 base: 0x00007FF777760000 module name: 'Photoshop.exe'
6 address: 0x00007FF77E4EFB15 base: 0x00007FF777760000 module name: 'Photoshop.exe'
7 address: 0x00007FF77E27CE79 base: 0x00007FF777760000 module name: 'Photoshop.exe'
8 address: 0x00007FF77E290DF6 base: 0x00007FF777760000 module name: 'Photoshop.exe'
9 address: 0x00007FF77E513A94 base: 0x00007FF777760000 module name: 'Photoshop.exe'
10 address: 0x00007FF77E27EC1F base: 0x00007FF777760000 module name: 'Photoshop.exe'
11 address: 0x00007FF77E4D5416 base: 0x00007FF777760000 module name: 'Photoshop.exe'
12 address: 0x00007FFDDF647BD4 base: 0x00007FFDDF630000 module name: 'KERNEL32.DLL'
13 address: 0x00007FFDDF7ACE51 base: 0x00007FFDDF740000 module name: 'ntdll.dll'

2020:05:08 15:09:54 : e:\w64rel\20200410.r.136\photoshop\main\photoshop\sources\uimagedocument.cpp : 3693 : REQUIRE failed
2020:05:08 15:09:54 : Stack :  : 0 address: 0x00007FF781539A09 base: 0x00007FF777760000 module name: 'Photoshop.exe'
1 address: 0x00007FF7803420D8 base: 0x00007FF777760000 module name: 'Photoshop.exe'
2 address: 0x00007FF780341BDC base: 0x00007FF777760000 module name: 'Photoshop.exe'
3 address: 0x00007FF77E57428E base: 0x00007FF777760000 module name: 'Photoshop.exe'
4 address: 0x00007FF78039DEDA base: 0x00007FF777760000 module name: 'Photoshop.exe'
5 address: 0x00007FF77E289FB4 base: 0x00007FF777760000 module name: 'Photoshop.exe'
6 address: 0x00007FF77E4EFB15 base: 0x00007FF777760000 module name: 'Photoshop.exe'
7 address: 0x00007FF77E27CE79 base: 0x00007FF777760000 module name: 'Photoshop.exe'
8 address: 0x00007FF77E290DF6 base: 0x00007FF777760000 module name: 'Photoshop.exe'
9 address: 0x00007FF77E513A94 base: 0x00007FF777760000 module name: 'Photoshop.exe'
10 address: 0x00007FF77E27EC1F base: 0x00007FF777760000 module name: 'Photoshop.exe'
11 address: 0x00007FF77E4D5416 base: 0x00007FF777760000 module name: 'Photoshop.exe'
12 address: 0x00007FFDDF647BD4 base: 0x00007FFDDF630000 module name: 'KERNEL32.DLL'
13 address: 0x00007FFDDF7ACE51 base: 0x00007FFDDF740000 module name: 'ntdll.dll'

2020:05:08 15:09:57 : e:\w64rel\20200410.r.136\photoshop\main\photoshop\sources\uimagedocument.cpp : 3693 : REQUIRE failed
2020:05:08 15:09:57 : Stack :  : 0 address: 0x00007FF781539A09 base: 0x00007FF777760000 module name: 'Photoshop.exe'
1 address: 0x00007FF7803420D8 base: 0x00007FF777760000 module name: 'Photoshop.exe'
2 address: 0x00007FF780341BDC base: 0x00007FF777760000 module name: 'Photoshop.exe'
3 address: 0x00007FF77E57428E base: 0x00007FF777760000 module name: 'Photoshop.exe'
4 address: 0x00007FF78039DEDA base: 0x00007FF777760000 module name: 'Photoshop.exe'
5 address: 0x00007FF77E289FB4 base: 0x00007FF777760000 module name: 'Photoshop.exe'
6 address: 0x00007FF77E4EFB15 base: 0x00007FF777760000 module name: 'Photoshop.exe'
7 address: 0x00007FF77E27CE79 base: 0x00007FF777760000 module name: 'Photoshop.exe'
8 address: 0x00007FF77E290DF6 base: 0x00007FF777760000 module name: 'Photoshop.exe'
9 address: 0x00007FF77E513A94 base: 0x00007FF777760000 module name: 'Photoshop.exe'
10 address: 0x00007FF77E27EC1F base: 0x00007FF777760000 module name: 'Photoshop.exe'
11 address: 0x00007FF77E4D5416 base: 0x00007FF777760000 module name: 'Photoshop.exe'
12 address: 0x00007FFDDF647BD4 base: 0x00007FFDDF630000 module name: 'KERNEL32.DLL'
13 address: 0x00007FFDDF7ACE51 base: 0x00007FFDDF740000 module name: 'ntdll.dll'

2020:05:08 15:10:08 : e:\w64rel\20200410.r.136\photoshop\main\photoshop\sources\uimagedocument.cpp : 3693 : REQUIRE failed
2020:05:08 15:10:08 : Stack :  : 0 address: 0x00007FF781539A09 base: 0x00007FF777760000 module name: 'Photoshop.exe'
1 address: 0x00007FF7803420D8 base: 0x00007FF777760000 module name: 'Photoshop.exe'
2 address: 0x00007FF780341BDC base: 0x00007FF777760000 module name: 'Photoshop.exe'
3 address: 0x00007FF77E57428E base: 0x00007FF777760000 module name: 'Photoshop.exe'
4 address: 0x00007FF78039DEDA base: 0x00007FF777760000 module name: 'Photoshop.exe'
5 address: 0x00007FF77E289FB4 base: 0x00007FF777760000 module name: 'Photoshop.exe'
6 address: 0x00007FF77E4EFB15 base: 0x00007FF777760000 module name: 'Photoshop.exe'
7 address: 0x00007FF77E27CE79 base: 0x00007FF777760000 module name: 'Photoshop.exe'
8 address: 0x00007FF77E290DF6 base: 0x00007FF777760000 module name: 'Photoshop.exe'
9 address: 0x00007FF77E513A94 base: 0x00007FF777760000 module name: 'Photoshop.exe'
10 address: 0x00007FF77E27EC1F base: 0x00007FF777760000 module name: 'Photoshop.exe'
11 address: 0x00007FF77E4D5416 base: 0x00007FF777760000 module name: 'Photoshop.exe'
12 address: 0x00007FFDDF647BD4 base: 0x00007FFDDF630000 module name: 'KERNEL32.DLL'
13 address: 0x00007FFDDF7ACE51 base: 0x00007FFDDF740000 module name: 'ntdll.dll'


Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 17063 Posts
  • 2905 Reply Likes
It might be related to a missing or damaged windows runtime "ntdll.dll"

Do you have Visual Studio installed on this system?
Photo of David Fisher

David Fisher

  • 6 Posts
  • 0 Reply Likes
Yes VS2019 latest version.
Photo of David Fisher

David Fisher

  • 6 Posts
  • 0 Reply Likes
In case you're thinking I've lost my mind, here is a blow-by-blow

opens fine in PS, then we do File Save As:

after clicking SAVE:

then clicking OK kicks me back to home screen. THEN clicking X box to close PS:

You'll note that the program error reappears. If you click OK again and try
X box close, program error dialog reappears. At this point have to go to Task Manager
and kill the photoshop executables because PS won't close.