Photoshop: PSD won't open when sent using We Transfer

  • 1
  • Question
  • Updated 9 months ago
  • (Edited)
Sending PS files using we transfer  to my boss and she can only open 4 out of the 10. I tried resaving them with a new file name and only one of those will open, any suggestions as to what Im doing wrong. She has never had this issue with other designers.
Photo of Alice Acreman

Alice Acreman

  • 1 Post
  • 0 Reply Likes

Posted 9 months ago

  • 1
Photo of Todd Shaner

Todd Shaner, Champion

  • 991 Posts
  • 324 Reply Likes
What is the error message when she tries to open the file? What version of PS are you using, what version of PS is she using, or is she using a different application such as Lightroom?
Photo of eartho

eartho

  • 799 Posts
  • 194 Reply Likes
Are you zipping the files before you send? Have you tried using another service?
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14049 Posts
  • 1735 Reply Likes
Can you send us a We Transfer link for a file that's not working for you or your co-worker, so we can try to open it?