Photoshop: PSD won't open when sent using We Transfer

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  • Updated 11 months ago
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Sending PS files using we transfer  to my boss and she can only open 4 out of the 10. I tried resaving them with a new file name and only one of those will open, any suggestions as to what Im doing wrong. She has never had this issue with other designers.
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Alice Acreman

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Posted 11 months ago

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Photo of Todd Shaner

Todd Shaner, Champion

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What is the error message when she tries to open the file? What version of PS are you using, what version of PS is she using, or is she using a different application such as Lightroom?
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Are you zipping the files before you send? Have you tried using another service?
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Can you send us a We Transfer link for a file that's not working for you or your co-worker, so we can try to open it?