Photoshop: Will not close

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  • Updated 1 year ago
  • (Edited)
I was having problems opening PS, it took forever.  Now it opens within 45 seconds, however I can't close it.  

When I try to close it the spinner just keeps going and I have to go to the task manager and shut it down.  

This creates a problem because after I do that I have to reload all of my brushes and patterns. 
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Julie Stiltner

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Posted 1 year ago

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J Jay Ladouceur

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I've noticed lately that PS is taking 1.5 - 2 minutes to close. Previously it closed in a few heartbeats. All my work is saved before I close so I don't know what's going on either. Luckily for me nothing seems to be lost or re-arranged each time. Between that, slower and slower overall performance, higher and higher memory allocation and having totally unresponsive enhance selection tool in Select and Mask, I end up really annoyed each time I use the program. Each update seems to compound all the issues.
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Julie Stiltner

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Mine refuses to close at all, I have to open task manager and end it.  So each time I use the program I have to save all of my brushes, styles, patterns, etc. if I created any new ones so I don't lose them.  

I agree with each update it gets worse and worse.  I can't even use google half the time because it is fighting with PS for resources and crashes with an exception error. It uses up so much of my memory on my computer it is hard to do anything else.   

It is very frustrating, I hate to close it but I am forced to many times due to google.  
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David, Official Rep

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Howdy Julie,

Is this related to your problem with Brushes and Swatches and whatnot?  Because if PS is having trouble closing, then it's probably having trouble writing out the preferences file, which is what sets the location of tool presets and libraries, like brushes.  If you're having trouble at close, typically either a) you're out of scratch space (and keep in mind, this number is dynamic, cuz if you've got PS and Chrome open, we're both using space that we don't use when closed) or b) you have some process that's doing something and "stuck."  It's really starting to sound like you have a more systemic issue going on here between your OS and app(s).

Win10, right?  Have you defragged your HDD and checked its integrity?  How many browser tabs do you have open at a time?  Chrome does leak memory and more tabs leak faster (sez the guy who always has a zillion open, so I hear your pain!)...

Thanks,
David
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David, Official Rep

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Howdy Julie,

To clear your preferences at launch, IMMEDIATELY after you launch the app, press SHIFT+CTRL+ALT and a dialog will appear asking if you want to trash your preferences.  This will also clear your Photoshop (but NOT your system) font cache.  To check for hung app, use Task Manager.

Hope that helps,
David
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Rosa

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Julie, I used to digital scrapbook a lot but I've branched out into designing greeting cards and other digital art work.
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Julie Stiltner

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That's what I am starting to do.  I am building my website now and hope to open up soon. What is your site I would love to see your work. 
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Julie Stiltner

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Thanks David, 

I went to edit/preferences and did it there. Is that the same thing? 
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David, Official Rep

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Howdy Julie,

No, you have to trash your preferences on launch.  Edit > Preferences is different.  Check out Julieanne's video: https://www.youtube.com/watch?v=VXNrI6YKJIM

Thanks,
David