PS Version 19.1.0 and Windows 7 Pro - Not Compatible?

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  • Updated 3 months ago
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I am not able to install the latest version of PS 19.1.0. I have tried checking for updates in the help menu of PS, no luck. The latest version does not appear in the Adobe CC. 

I am using Windows 7 Pro / 64 bit. Is there something I am missing? Up till now I have had no issues in installing updates for PS & LR.

Thank you, 
Gary
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Gary Wells

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Posted 3 months ago

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Akash Sharma, Digital Imaging Technical Support Consultant

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Hi Gary,

Could you please check out the steps listed in this article https://helpx.adobe.com/creative-cloud/kb/creative-cloud-application-recognizing-available.html and let us know if that helps? 

Thanks,
Akash Sharma
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Gary Wells

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Akash, 
Your link did not fix the issue, But there was another link I went to, and that fixed the problem. I had to turn off Compatibility. 
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Hannah Nicollet, Official Rep

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Hi Gary,

Sorry you're having trouble with installation. Windows 7 with Service Pack 1 should be compatible.

If you still have trouble you may want to save off any of your preferences (https://helpx.adobe.com/photoshop/using/preset-migration.html) and then try the Creative Cloud Cleaner: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Regards,
Hannah
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Gary Wells

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I was able to fix my issue with another link that was sent to me.

Thanks, 
Gary
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Hannah Nicollet, Official Rep

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Glad to hear it, Gary.

Would you mind sharing the link for anyone who might come to this thread looking for help on the same issue?
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Gary Wells

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Here is the link that solved my issue with updating PS with Win 7 Pro.

https://helpx.adobe.com/creative-cloud/kb/all-apps-displayed-aam.html