Photoshop: Leaves black traces after an image is posted.

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  • Updated 2 years ago
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Hello! Over the past few days my PS started to act weirdly leaving black traces after I post an image (not always but i never know when it will happen next), it spoils the picture completely even if i do not save the file and try to close and open it again, it still opens it with those black traces. Does anyone know what could be done? I've been using PS for about a year, and nothing like that has ever happened before. Thank you very much in advance!
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Victoria Chu

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  • desperate!

Posted 2 years ago

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Are you on Mac or Win? In either case, please make sure Photoshop and Camera Raw is Up-To-Date: https://helpx.adobe.com/photoshop/kb/uptodate.html

If on Windows, also make sure your graphics driver is up to date. Go *directly to the manufacturers website (nVidia or ATI/AMD)* and download the latest driver: http://blogs.adobe.com/crawlspace/2012/07/photoshop-basic-troubleshooting-steps-to-fix-most-issues.html#UpdateDriver

Just doing Windows Update won't give you the latest and greatest drivers. You must go directly to your card manufacturers website to check for driver updates.

After you have the latest driver, Try restoring your preferences: http://blogs.adobe.com/crawlspace/2012/07/photoshop-basic-troubleshooting-steps-to-fix-most-issues.html#Preferences
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Victoria Chu

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Thank you, I think you're right, the problem must be in the graphics driver- it's an old one, and they don't update the driver for it anymore ( Maybe it's not compatible with the latest PS. I guess I'll have to see if I can get a new one of those. Thank you for your time anyway.
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x

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Your machine may be out of memory. Other applications may be using memory that eates it up. Try going to Preferences/performance and set the photoshop memory usage to 70 % or more and see what happens.
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Victoria Chu

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I've got that, not my case unfortunately. But thank you very much for taking your time on this!