Express: Can't save photo after noise reduction on Lumia

  • 3
  • Problem
  • Updated 3 years ago
  • (Edited)
After paying for app still cannot save edited photo, please help
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janos raul szabo

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Posted 3 years ago

  • 3
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Amit Kumar Gupta, Employee

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Hi Janos,
Do you see Lock on Reduce Noise after purchasing Premium features?
Make sure the Google account with which your purchsed is added in your phone settings (Settings > Accounts > Google).

Thanks
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Amit Kumar Gupta, Employee

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Sorry for the type. I mean the MS account (not Google)
What is happening when you try to save the photo? Is the app again asking for purchase?
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janos raul szabo

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hello, I have the ms account, I have problems only with the noise reduction filter I bought the looks pack and those I can save after editing but when I apply noise reduction I get message "can`t save photo"
thank you.
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Amit Kumar Gupta, Employee

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Noise Reduction is not included in the Looks pack. It has to be purchased separately.
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janos raul szabo

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I paid separately for the noise reduction pack
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Giordano Ruffaldi

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I've paid too and have the same problem
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Amit Kumar Gupta, Employee

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This could be low memory issue in some phones. Which phone are you using?
What is the resolution of the photo you are opening. Does it work with your phone camera photos?
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Giordano Ruffaldi

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Hi i have a lumia 630 with 512 mb ram. Sometime I get it working by tweaking a little other adjustments. On some photos it's no way I can get it saving the photo. All shots are taken with the internal camera.
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janos raul szabo

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I have the same phone and PS behavior is the same as Giordano described
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Amit Kumar Gupta, Employee

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It is happening because of low memory conditions on 512MB phone. Please try the new update for Win Phone which was released today. This problem is fixed in this release.
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Giordano Ruffaldi

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Nope. It's even worse now because before the update I managed to use noise reduction by tweaking other effects. Now this trick doesn't seem to work anymore
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Giordano Ruffaldi

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Just installed latest update. Problem is still here BUT ( maybe it's just placebo ) the "tweaking other effects trick" now works again and surprisingly it works on two photos that were "no way I could apply noise reduction no matter how much I tweaked".