I have had PS Elements 12 for a couple of years on a HP laptop running Vista Business. I just got a new Dell Inspirion running Windows 7. I transferred everything from the HP to the Dell using the transfer wizard. I got the program loaded and intered my serial number and opened a photo and did an edit. Worked fine. I shut the laptop down and restarted it the next day. The program will not start now. I have uninstalled and reinstalled twice, no difference. I restored the Dell to the original purchase day to remove all of the updates that were installed. None of the trouble shooting has worked. The progarm is still working on the HP laptop. I have attempted to contact support with no success. Any help will be great.