Elements 12 hangs on MacOS 10.11 - Have to Force Quit

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  • Updated 2 years ago
  • Solved
  • (Edited)
PS Elements 12 in Mac Book Pro with El Capitan - Click on File, click on Open and the cursor icon goes into a rainbow colored circular motion and nothing in PS Elements works. Cannot close the program so must double click on PS icon at the bottom of the screen and "Force Quit" the program. Does Adobe have a update, fix for this?
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Jim Herman

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Posted 2 years ago

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Chris Cox

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Does the escape key work? If so, that means that the OS open file dialog is off screen for some reason.
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Jim Herman

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Hi Chris, thank you for responding, as I think you know this computer "stuff" can get frustrating for the person using it when it doesn't.

I couldn't remember if I tried the Escape key, so I had to open Photo shop and try it, but while I was in there, I went through the routine of clicking on "File" and "Open" several times and the program seemed to work just fine, so I did not need to try the Escape key.

Maybe Adobe had the magical touch?

Thanks so much, and have a Merry Christmas!

Jim
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Chris Cox

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Ok, we'll chalk it up to gremlins for now.