PS CS6 won't open images, 'Could not complete your request because of a program error.'

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  • Updated 3 years ago
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I recently purchased an iMac 27" retina display OS 10.10.3 and installed my files and software via Time Machine so that I could mirror my other iMac in the USA. After doing this Photoshop CS6 seems to be running in trial mode until the trial ran out after which time I reinstalled PS CS6. After reinstalling the "save as" command seemed to be confused. If I tried to save as a jpeg it would actually save as an eps. If I saved as Multi-Picture Format it would save as a jpeg. I consulted with gener7 on your web site and he suggested that I do a Preferences reset which I did do. After doing the reset PS CS6 will no longer open a file from within the application. If I try to open a file from within PS CS6 I get the following error message, "Could not complete your request because of a program error." If I take a file into PS CS6 via Aperture's "Edit with Adobe Photoshop CS6" function Photoshop works perfectly fine. Any help is greatly appreciated.
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Tom Dwyer

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Posted 3 years ago

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Chris Cox

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What does the PSErrorLog.txt file say? (in your Photoshop preferences folder)

First, go install all the Photoshop CS6 updates.
Then remove the duplicate plugin files that you mistakenly copied from a previous version of Photoshop, or the additional plugins folder preference that you mistakenly pointed to the Photoshop plugins folder.
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Tom Dwyer

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Thanks Chris, I can't find the PSErrorLog.txt. Here is my path: User-Library-Preferences-Adobe Photoshop CS6 Settings There is nothing in the PS6 Settings folder called PSErrorLog.txt. As far as updates, I uninstalled and reinstalled the latest CS6 version that I downloaded direct from Adobe. There does not appear to be any duplicate Plugins or an additional Plugins folder. I have read that there seems to be an issue with OS 10.10 and Adobe.
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Chris Cox

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MacOS 10.10 has a number of issues that Apple is still working to solve, including some odd program errors and crashes in the OS open and save dialogs. And it sounds like you're hitting an OS error, not a Photoshop error. Some users have had luck with changing the type of view in the OS open/save dialog to something else (icons or list) and avoiding the OS problems.

You may have fixed the plugin issue by resetting the preferences. But the wrong file format problem is caused by an older version of Photoshop CS6, plus duplicate file format plugins, plus an OS menu issue -- and we worked around that OS issue in a dot release of Photoshop CS6.
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Tom Dwyer

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I ma using PS CS 6 ver 13.0.0. Is there an update and if so how can I get it?
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Chris Cox

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You haven't installed any of the updates.
Help -> Updates would be the first place to check.
Or you can download the updates through the Adobe Application Manager, or directly from http://www.adobe.com/support/download...
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Tom Dwyer

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Chris, When Adobe pointed me to their download, I assumed that it was the latest version. I went back to their web site and found that their was a patch PS 13.0.6. I installed the patch and everything seems to be working fine. Fingers crossed.
Thanks for your help!