Photoshop CS6 Hanging up when opening (PIP window behind app)

  • 2
  • Problem
  • Updated 3 years ago
  • Solved
  • (Edited)
Photoshop CS6 (very 13.06) has been working fine on my iMac (Retina 5K, Late 2015) OS 10.11.2. Last week it froze on the opening Photoshop blue screen. I had to force quit to get out of it. The screen says "adding extension... FastCore Routines"

I tried a safe boot with no better results. Photoshop works fine on my laptop while this computer is frozen.
How can I fix this?
Photo of pyeiter

pyeiter

  • 22 Posts
  • 0 Reply Likes

Posted 3 years ago

  • 2
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 818 Reply Likes
Have you tried launching without third party plugins (hold down shift while launching)?
Photo of pyeiter

pyeiter

  • 22 Posts
  • 0 Reply Likes
Yes, I did a safe boot.
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 818 Reply Likes
A safe boot of the OS is not the same thing as launching Photoshop without third party plugins.
Photo of pyeiter

pyeiter

  • 22 Posts
  • 0 Reply Likes
Thanks for the quick reply.
Do I just take the plugin folder out of the Photoshop folder?

I'm using the same plugins on my laptop and all is working fine, BTW...
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 818 Reply Likes
As I said - just launch Photoshop with the shift key held down.
Photo of pyeiter

pyeiter

  • 22 Posts
  • 0 Reply Likes
Sorry, I didn't read in the parentheses.

I tried it and this dialog box came up I could not press either key. I had to force quit Photoshop.

Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 818 Reply Likes
OK, that means that something else is interfering with Photoshop, probably something external (like some app changing the UI).

Did you try clicking on the dialog a few times, or switching to another app and back to Photoshop?

While Photoshop is hung (without skipping plugins), can you sample it from the Activity Monitor? (that may give us some idea where it is hanging - because FastCore can't hang, so it is something after that...)
Photo of pyeiter

pyeiter

  • 22 Posts
  • 0 Reply Likes
Yes, I tried clicking the dialog several times, as well as to another app and back.

I don't know how to read the screen monitor, but attached is a screen shot.

Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 818 Reply Likes
double click on the Photoshop process, that will open a dialog with two buttons: "sample" and "quit", click the "sample" button, let it work for a bit, then post the final sample log somewhere that I can take a look (it's a LOT of text, so zipping the file is a good idea).
Photo of pyeiter

pyeiter

  • 22 Posts
  • 0 Reply Likes
I hope this is enough. Let me know and I can take a longer sample. Thanks!
Photo of pyeiter

pyeiter

  • 22 Posts
  • 0 Reply Likes
I hope this is enough. Let me know and I can take a longer sample. Thanks!

This forum won't allow me to attach a .zip file (only image files)

I put the .zipfile called "Sample of Photoshop" on the lower right corner on a screen of my web site.

http://paulyeiter.com/paulyeiter.com/...
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 818 Reply Likes
Got it - and it contains a clue. (you can remove the file now)

The PIP (product improvement program) dialog is being shown, but somehow you aren't seeing it -- so it is probably behind the splash screen. That dialog being shown might also explain why the "optional plugins" dialog isn't working. And we've seen similar symptoms before when MacKeeper had damaged the OS and applications.

Try this site for how to alter the prefs and reset that dialog (and bypass it): http://statusq.org/archives/2013/07/1...

If you happen to have used MacKeeper on your system -- get rid of it. You may have to reinstall your OS and applications to undo all the damage it has done.
Photo of Starr Capps

Starr Capps

  • 1 Post
  • 0 Reply Likes
I wanted you to know that I was able to go to my user lib and trash the plist listed at this link and fix my Photoshop CS6, which was doing the same thing that this gentleman's was.  Thanks for the tip!
Photo of pyeiter

pyeiter

  • 22 Posts
  • 0 Reply Likes
Thank you, I'll try that tomorrow.
I don't use MacKeeper.
Photo of pyeiter

pyeiter

  • 22 Posts
  • 0 Reply Likes
After going to the site you suggested,
I could find no file by adobe that matched the ~/Library/Preferences/Adobe....
in the preferences file.

The problem being discussed on this screen seems related to another unrelated problem.

Do you think I could uninstall CS6 and reinstall the program?
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 818 Reply Likes
Uninstalling and reinstalling won't help. You need to delete or alter that file to clear the PIP state.

Don't forget that ~/Library is normally hidden by Apple (for reasons that escape all common sense).

And yes, that is referring to a very similar issue to yours, and the instructions given should solve your issue as well.
Photo of pyeiter

pyeiter

  • 22 Posts
  • 0 Reply Likes
I downloaded Pref Setter (as suggested in the article). It wouldn't open. The dialog box said something like it's not from Apple. There was no way I could tell to over ride it.

I then downloaded XCode. It shows in my application folder, but won't open.

This is getting way too complicated for me. :-(
Photo of pyeiter

pyeiter

  • 22 Posts
  • 0 Reply Likes
BTW... I did try to restart the Mac after downloading the programs to see if that was needed..
Photo of pyeiter

pyeiter

  • 22 Posts
  • 0 Reply Likes
I bypassed my Apple prefs and got Pref setter to open.
It didn't show any more Adobe prefs than the ones normally showing.
I did have an old CS3 pref that I opened that makes a reference to CS6.

See screen shot below.
(The grab app wouldn't take a screen shot of the main Pref Setter window.

Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 818 Reply Likes
You're in the wrong file.
That isn't the file (or even the right folder) that the page tells you to open.

Remember that /Preferences and ~/Preferences are two different folders.

And you have to go to the correct folder to find the right file.
Photo of pyeiter

pyeiter

  • 22 Posts
  • 0 Reply Likes
I'm doing the best I can, sorry to upset you (I'm not a Sr. Computer scientist), just a retired Art teacher.

Am I any closer?

Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 818 Reply Likes
No, the Photoshop plist won't help. You are looking for the headlights plist.
Photo of pyeiter

pyeiter

  • 22 Posts
  • 0 Reply Likes
This looks closer...

Photo of pyeiter

pyeiter

  • 22 Posts
  • 0 Reply Likes
That did the trick! Thank you for your patience with this newby.
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 818 Reply Likes
That's the right file!
Photo of pyeiter

pyeiter

  • 22 Posts
  • 0 Reply Likes
Again, Thanks for your persistence and patience!
Photo of Chris Cox

Chris Cox

  • 20280 Posts
  • 818 Reply Likes
Yeah, I wanted to have someone contact you to help you - but we're all out for the holidays....
Photo of Lyn Hope

Lyn Hope

  • 6 Posts
  • 0 Reply Likes
Hello, please help,

I have the same problem accept I have done all that has been suggested here & still no go. I think the problem arose after updating to 10.11.2

PS hangs at opening with either the same splash screen as the poster here or "scanning for presets"

Am running PS CS6 extended, education version on iMac 27 inch 5K, 3.5 GHz

Unfortunately I don't have a web page to upload a zip file to.

Thanks in advance
Lyn
Photo of Eric Hanson

Eric Hanson

  • 1 Post
  • 0 Reply Likes
I am also having the same issues...
I have 8 new 21" iMacs purchased in October 2015, came with 10.11 installed.
We have CS6 Education and just experienced the hang with Photoshop. It does not happen with all users, only some.

Some work arounds that will get you by until things are straightened out by Adobe and Apple:

Create a new user account....A new user account worked. Deleted the old user account. But for many users this isn't a good solution.

Another work around was press Return on the keyboard to automatically bypass the hidden screen in question. I don't know what I am agreeing to or selecting but at least my students can use Photoshop. After getting by that initial hang up by pressing return it seems you can launch photoshop without the hang up.

Good luck out there everyone. Keep submitting your issues to Adobe and Apple....hopefully they will hear our tiny voices.
Photo of pyeiter

pyeiter

  • 22 Posts
  • 0 Reply Likes
Thanks, Eric.
I'll try your solution of the return if this happens again.
It is interesting that I have an Education CS6 version as well. I'm wondering if that's true for the others...
I'm sure glad that this "bug" didn't happen to me when I had a lab full of students!
Photo of pyeiter

pyeiter

  • 22 Posts
  • 0 Reply Likes
Did you try following the suggestions to this link?

http://statusq.org/archives/2013/07/1...

It worked for me. Uploading the .zip file was just to confirm that the solution could be achieved by following the suggestions on the above site. It was awkward for me, because it's beyond what I've done before.

This is the 3rd similar problem for the iMac 27" 5K that I've heard about. Hmm
Photo of Lyn Hope

Lyn Hope

  • 6 Posts
  • 0 Reply Likes
Hi Pyeiter,

Thanks for the reply, Yes I have followed all the steps suggested by Chris in this thread & sadly nothing has worked even though my computer has all the same symptoms as yours once did.
Photo of Sara Wait

Sara Wait

  • 1 Post
  • 1 Reply Like
Tonight we had the problem described above after updating 10.0 to 10.0.1, then 10.0.2, then 10.0.4 then 10.0.5 then 10.0.6.

So following this suggestion to launch without extensions...we launched PSCS6 while holding shift key and got to the same screen that would not allow for a selection Yes or NO. I did a command key and period key simultaneously and it worked to make the selection and it then completed the launch of photoshop. Once it was launched I went to the Help and selected to update. I selected the Adobe Photoshop update offered and it cleared up the problem.
Photo of Lyn Hope

Lyn Hope

  • 6 Posts
  • 0 Reply Likes
Thanks for the reply,

Suddenly it is all working without needing to do the command, period key thing.

I did a full shut down after making the changes Chris suggested & PS was still hanging. A day latter I turned the computer off for 2 days, now I open PS to try your suggestions & all is good, its working fine without further changes.

It must have needed a good sleep.

Amazing.

Thanks again.
Photo of pyeiter

pyeiter

  • 22 Posts
  • 0 Reply Likes
I guess miracles can happen. ;-)
Photo of Lyn Hope

Lyn Hope

  • 6 Posts
  • 0 Reply Likes
Yes, I am most relieved, & grateful.

Thanks to you Pyeiter & Chris. I couldn't find a solution anywhere else on the net.
Photo of pyeiter

pyeiter

  • 22 Posts
  • 0 Reply Likes
Damn,
I just uploaded a .raw file for Photoshop as well as an Adobe ... Manager (that send activities to Adobe to help them).

I'm hanging up again on the FastCore routines. Damn, damn, damn!!

Did the same upgrades on my laptop with no ill effects! Grrrr!!!
Photo of pyeiter

pyeiter

  • 22 Posts
  • 0 Reply Likes
I got it going again by repeating the pref setter steps.
It had reverted back to 5 again????
Photo of Lyn Hope

Lyn Hope

  • 6 Posts
  • 0 Reply Likes
Just "tried" to open PS & it hung.

Forced it to quit, tried Sara's solution & it worked. Quit PS, opened PS & all was normal, quit PS, opened PS & it hung, forced it to quit, it then opened as normal.

This is very frustrating, but at least there is a way around it, for now at least. Just hope nothing else weird goes nutty.

Good luck Pyeiter, will let you know if anything else strange happens. Did you try Sara's solution?
Photo of pyeiter

pyeiter

  • 22 Posts
  • 0 Reply Likes
Lyn, I didn't try Sarah's method, but I did try the safe boot (to no avail).
I guess that I went with what worked before.

I did have a brief power outage today that restarted my computer. That may have reset the pref...
Photo of Lyn Hope

Lyn Hope

  • 6 Posts
  • 0 Reply Likes
I haven't been messing with the prefs other than days ago when the problem first arose.

Try Sara's solution above, it worked for me.
Photo of apleifer

apleifer

  • 1 Post
  • 1 Reply Like
One thing I tried that I saw somewhere else... Open a different Adobe program, then decline the Product Improvement Program there. Seemed to fix it for me.
Photo of Bruce McMahon

Bruce McMahon

  • 1 Post
  • 0 Reply Likes
Thanks apleifer.  Your solution did the trick