Photoshop CS6: .bmp images cannot be found when I try to open them

  • 1
  • Problem
  • Updated 2 years ago
  • (Edited)
Suddenly, I cannot open scanned .bmp files. I get an error message saying "Could not complete your request because the file could not be found". This message pops up whenever I try to open ANY of my .bmp files.
Any thoughts on the problem?
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JohnnyK

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Posted 2 years ago

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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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I seem to recall a similar issue caused by double-loading old plug-ins. It may help if we could see your Photoshop System Info. Directions for sharing your system info from Photoshop: 
http://feedback.photoshop.com/photoshop_family/topics/photoshop_how_do_i_share_my_system_information
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JohnnyK

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How do I submit the system info?
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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JohnnyK

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OK, Here goes the system info as per your link above. Hopefully you can make sense out of the mess:

Adobe Photoshop Version: 13.0.1 (13.0.1.3 20131024.r.34 2013/10/24:21:00:00) x64

Operating System: Windows NT

Version: 6.2

System architecture: Intel CPU Family:6, Model:5, Stepping:2 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading

Physical processor count: 2

Logical processor count: 4

Processor speed: 3059 MHz

Built-in memory: 16055 MB

Free memory: 10473 MB

Memory available to Photoshop: 14390 MB

Memory used by Photoshop: 60 %

Image tile size: 128K

Image cache levels: 4

OpenGL Drawing: Enabled.

OpenGL Drawing Mode: Advanced

OpenGL Allow Normal Mode: True.

OpenGL Allow Advanced Mode: True.

OpenGL Allow Old GPUs: Not Detected.

Video Card Vendor: Intel

Video Card Renderer: Intel(R) HD Graphics

Display: 1

Display Bounds:= top: 0, left: 0, bottom: 1050, right: 1680

Video Card Number: 1

Video Card: Intel(R) HD Graphics

OpenCL Unavailable

Driver Version: 8.15.10.2900

Driver Date: 20121126000000.000000-000

Video Card Driver: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32

Video Mode: 1680 x 1050 x 4294967296 colors

Video Card Caption: Intel(R) HD Graphics

Video Card Memory: 3804 MB

Video Rect Texture Size: 8192

Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\

Temporary file path: C:\Users\JohnnyK\AppData\Local\Temp\

Photoshop scratch has async I/O enabled

Scratch volume(s):

C:\, 931.0G, 633.2G free

Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\

Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\

Additional Plug-ins folder: not set

Installed components:

A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112

ACE.dll ACE 2012/06/05-15:16:32 66.507768 66.507768

adbeape.dll Adobe APE 2012/01/25-10:04:55 66.1025012 66.1025012

AdobeLinguistic.dll Adobe Linguisitc Library 6.0.0

AdobeOwl.dll Adobe Owl 2012/06/26-12:17:19 4.0.95 66.510504

AdobePDFL.dll PDFL 2011/12/12-16:12:37 66.419471 66.419471

AdobePIP.dll Adobe Product Improvement Program 6.0.0.1654

AdobeXMP.dll Adobe XMP Core 2012/02/06-14:56:27 66.145661 66.145661

AdobeXMPFiles.dll Adobe XMP Files 2012/02/06-14:56:27 66.145661 66.145661

AdobeXMPScript.dll Adobe XMP Script 2012/02/06-14:56:27 66.145661 66.145661

adobe_caps.dll Adobe CAPS 6,0,29,0

AGM.dll AGM 2012/06/05-15:16:32 66.507768 66.507768

ahclient.dll AdobeHelp Dynamic Link Library 1,7,0,56

aif_core.dll AIF 3.0 62.490293

aif_ocl.dll AIF 3.0 62.490293

aif_ogl.dll AIF 3.0 62.490293

amtlib.dll AMTLib (64 Bit) 6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00) 1.000000

ARE.dll ARE 2012/06/05-15:16:32 66.507768 66.507768

AXE8SharedExpat.dll AXE8SharedExpat 2011/12/16-15:10:49 66.26830 66.26830

AXEDOMCore.dll AXEDOMCore 2011/12/16-15:10:49 66.26830 66.26830

Bib.dll BIB 2012/06/05-15:16:32 66.507768 66.507768

BIBUtils.dll BIBUtils 2012/06/05-15:16:32 66.507768 66.507768

boost_date_time.dll DVA Product 6.0.0

boost_signals.dll DVA Product 6.0.0

boost_system.dll DVA Product 6.0.0

boost_threads.dll DVA Product 6.0.0

cg.dll NVIDIA Cg Runtime 3.0.00007

cgGL.dll NVIDIA Cg Runtime 3.0.00007

CIT.dll Adobe CIT 2.0.5.19287 2.0.5.19287

CoolType.dll CoolType 2012/06/05-15:16:32 66.507768 66.507768

data_flow.dll AIF 3.0 62.490293

dvaaudiodevice.dll DVA Product 6.0.0

dvacore.dll DVA Product 6.0.0

dvamarshal.dll DVA Product 6.0.0

dvamediatypes.dll DVA Product 6.0.0

dvaplayer.dll DVA Product 6.0.0

dvatransport.dll DVA Product 6.0.0

dvaunittesting.dll DVA Product 6.0.0

dynamiclink.dll DVA Product 6.0.0

ExtendScript.dll ExtendScript 2011/12/14-15:08:46 66.490082 66.490082

FileInfo.dll Adobe XMP FileInfo 2012/01/17-15:11:19 66.145433 66.145433

filter_graph.dll AIF 3.0 62.490293

hydra_filters.dll AIF 3.0 62.490293

icucnv40.dll International Components for Unicode 2011/11/15-16:30:22 Build gtlib_3.0.16615

icudt40.dll International Components for Unicode 2011/11/15-16:30:22 Build gtlib_3.0.16615

image_compiler.dll AIF 3.0 62.490293

image_flow.dll AIF 3.0 62.490293

image_runtime.dll AIF 3.0 62.490293

JP2KLib.dll JP2KLib 2011/12/12-16:12:37 66.236923 66.236923

libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)

libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 10.0

LogSession.dll LogSession 2.1.2.1640

mediacoreif.dll DVA Product 6.0.0

MPS.dll MPS 2012/02/03-10:33:13 66.495174 66.495174

msvcm80.dll Microsoft® Visual Studio® 2005 8.00.50727.9185

msvcm90.dll Microsoft® Visual Studio® 2008 9.00.30729.1

msvcp100.dll Microsoft® Visual Studio® 2010 10.00.40219.1

msvcp120.dll Microsoft® Visual Studio® 2013 12.00.21005.1

msvcp80.dll Microsoft® Visual Studio® 2005 8.00.50727.9185

msvcp90.dll Microsoft® Visual Studio® 2008 9.00.30729.1

msvcr100.dll Microsoft® Visual Studio® 2010 10.00.40219.1

msvcr120.dll Microsoft® Visual Studio® 2013 12.00.21005.1

msvcr80.dll Microsoft® Visual Studio® 2005 8.00.50727.9185

msvcr90.dll Microsoft® Visual Studio® 2008 9.00.30729.1

ONCore10.dll ONCore 10.1.0

ONCore8.dll ONCore 7.0.0.0

ONCore9.dll ONCore 7.0.0.0

ONCoreFoundation10.dll ONCoreFoundation 10.1.0

ONCoreFoundation8.dll ONCoreFoundation7 7, 0, 0, 0

ONCoreFoundation9.dll ONCoreFoundation7 7, 0, 0, 0

ONDocument10.dll ONDocument 10.1.0

ONDocument8.dll ONDocument 7.0.0.0

ONDocument9.dll ONDocument 7.0.0.0

ONProxySupport10.dll ONProxySupport 10.1.0

ONProxySupport8.dll ONProxySupport 1.0.0.0

ONProxySupport9.dll ONProxySupport 1.0.0.0

pdfsettings.dll Adobe PDFSettings 1.04

Photoshop.dll Adobe Photoshop CS6 CS6

Plugin.dll Adobe Photoshop CS6 CS6

PlugPlug.dll Adobe(R) CSXS PlugPlug Standard Dll (64 bit) 3.0.0.383

PSArt.dll Adobe Photoshop CS6 CS6

PSViews.dll Adobe Photoshop CS6 CS6

SCCore.dll ScCore 2011/12/14-15:08:46 66.490082 66.490082

ScriptUIFlex.dll ScriptUIFlex 2011/12/14-15:08:46 66.490082 66.490082

tbb.dll Intel(R) Threading Building Blocks for Windows 3, 0, 2010, 0406

tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 3, 0, 2010, 0406

TfFontMgr.dll FontMgr 9.3.0.113

TfKernel.dll Kernel 9.3.0.113

TFKGEOM.dll Kernel Geom 9.3.0.113

TFUGEOM.dll Adobe, UGeom© 9.3.0.113

updaternotifications.dll Adobe Updater Notifications Library 6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 6.0.0.24

WRServices.dll WRServices Friday January 27 2012 13:22:12 Build 0.17112 0.17112

wu3d.dll U3D Writer 9.3.0.113

Required plug-ins:

3D Studio 13.0.1 (13.0.1.3 x001)

Accented Edges 13.0

Adaptive Wide Angle 13.0

ADM 3.11x01

Angled Strokes 13.0

Average 13.0.1 (13.0.1.3 x001)

Bas Relief 13.0

BMP 13.0

Camera Raw 9.1.1

Camera Raw Filter 9.1.1

Chalk & Charcoal 13.0

Charcoal 13.0

Chrome 13.0

Cineon 13.0.1 (13.0.1.3 x001)

Clouds 13.0.1 (13.0.1.3 x001)

Collada 13.0.1 (13.0.1.3 x001)

Color Halftone 13.0

Colored Pencil 13.0

CompuServe GIF 13.0

Conté Crayon 13.0

Craquelure 13.0

Crop and Straighten Photos 13.0.1 (13.0.1.3 x001)

Crop and Straighten Photos Filter 13.0

Crosshatch 13.0

Crystallize 13.0

Cutout 13.0

Dark Strokes 13.0

De-Interlace 13.0

Dicom 13.0

Difference Clouds 13.0.1 (13.0.1.3 x001)

Diffuse Glow 13.0

Displace 13.0

Dry Brush 13.0

Eazel Acquire 13.0.1 (13.0.1.3 x001)

Embed Watermark 4.0

Entropy 13.0.1 (13.0.1.3 x001)

Extrude 13.0

FastCore Routines 13.0.1 (13.0.1.3 x001)

Fibers 13.0

Film Grain 13.0

Filter Gallery 13.0

Flash 3D 13.0.1 (13.0.1.3 x001)

Fresco 13.0

Glass 13.0

Glowing Edges 13.0

Google Earth 4 13.0.1 (13.0.1.3 x001)

Grain 13.0

Graphic Pen 13.0

Halftone Pattern 13.0

HDRMergeUI 13.0

IFF Format 13.0

Ink Outlines 13.0

JPEG 2000 13.0

Kurtosis 13.0.1 (13.0.1.3 x001)

Lens Blur 13.0

Lens Correction 13.0

Lens Flare 13.0

Liquify 13.0

Matlab Operation 13.0.1 (13.0.1.3 x001)

Maximum 13.0.1 (13.0.1.3 x001)

Mean 13.0.1 (13.0.1.3 x001)

Measurement Core 13.0.1 (13.0.1.3 x001)

Median 13.0.1 (13.0.1.3 x001)

Mezzotint 13.0

Minimum 13.0.1 (13.0.1.3 x001)

MMXCore Routines 13.0.1 (13.0.1.3 x001)

Mosaic Tiles 13.0

Multiprocessor Support 13.0.1 (13.0.1.3 x001)

Neon Glow 13.0

Note Paper 13.0

NTSC Colors 13.0.1 (13.0.1.3 x001)

Ocean Ripple 13.0

Oil Paint 13.0

OpenEXR 13.0

Paint Daubs 13.0

Palette Knife 13.0

Patchwork 13.0

Paths to Illustrator 13.0

PCX 13.0.1 (13.0.1.3 x001)

Photocopy 13.0

Photoshop 3D Engine 13.0.1 (13.0.1.3 x001)

Picture Package Filter 13.0.1 (13.0.1.3 x001)

Pinch 13.0

Pixar 13.0.1 (13.0.1.3 x001)

Plaster 13.0

Plastic Wrap 13.0

PNG 13.0

Pointillize 13.0

Polar Coordinates 13.0

Portable Bit Map 13.0.1 (13.0.1.3 x001)

Poster Edges 13.0

Radial Blur 13.0

Radiance 13.0.1 (13.0.1.3 x001)

Range 13.0.1 (13.0.1.3 x001)

Read Watermark 4.0

Reticulation 13.0

Ripple 13.0

Rough Pastels 13.0

Save for Web 13.0

ScriptingSupport 13.0.1

Shear 13.0

Skewness 13.0.1 (13.0.1.3 x001)

Smart Blur 13.0

Smudge Stick 13.0

Solarize 13.0.1 (13.0.1.3 x001)

Spatter 13.0

Spherize 13.0

Sponge 13.0

Sprayed Strokes 13.0

Stained Glass 13.0

Stamp 13.0

Standard Deviation 13.0.1 (13.0.1.3 x001)

Sumi-e 13.0

Summation 13.0.1 (13.0.1.3 x001)

Targa 13.0

Texturizer 13.0

Tiles 13.0

Torn Edges 13.0

Twirl 13.0

U3D 13.0.1 (13.0.1.3 x001)

Underpainting 13.0

Vanishing Point 13.0

Variance 13.0.1 (13.0.1.3 x001)

Variations 13.0.1 (13.0.1.3 x001)

Water Paper 13.0

Watercolor 13.0

Wave 13.0

Wavefront|OBJ 13.0.1 (13.0.1.3 x001)

WIA Support 13.0.1 (13.0.1.3 x001)

Wind 13.0

Wireless Bitmap 13.0.1 (13.0.1.3 x001)

ZigZag 13.0

Optional and third party plug-ins:

Fractalius 1.85

ON1 Effects 10 10.1.0

ON1 Effects 10 10.1.0

ON1 Effects 10 Filter 10.1.0

ON1 Enhance 10 10.1.0

ON1 Enhance 10 10.1.0

ON1 Enhance 10 Filter 10.1.0

ON1 Portrait 10 10.1.0

ON1 Portrait 10 10.1.0

ON1 Portrait 10 Filter 10.1.0

ON1 Resize 10 10.1.0

ON1 Resize 10 Engine Automation 10.1.0

ON1 Resize 10 Engine Filter 10.1.0

ON1 Resize 10 Filter 10.1.0

Perfect Batch 8 8.5.1

Perfect Batch 9 9.5.1

Perfect Batch 9 Suite 9.5.1

Perfect BW 8 8.5.1

Perfect BW 8 Filter 8.5.1

Perfect BW 8 Smart Filter 8.5.1

Perfect BW 9 Filter 9.5.1

Perfect BW 9 Smart Filter 9.5.1

Perfect BW 9 Suite 9.5.1

Perfect Effects 8 8.5.1

Perfect Effects 8 Filter 8.5.1

Perfect Effects 8 Smart Filter 8.5.1

Perfect Effects 9 Filter 9.5.1

Perfect Effects 9 Smart Filter 9.5.1

Perfect Effects 9 Suite 9.5.1

Perfect Enhance 8 8.5.1

Perfect Enhance 8 Filter 8.5.1

Perfect Enhance 8 Smart Filter 8.5.1

Perfect Enhance 9 Filter 9.5.1

Perfect Enhance 9 Smart Filter 9.5.1

Perfect Enhance 9 Suite 9.5.1

Perfect Mask 8 8.5.1

Perfect Mask 8 Filter 8.5.1

Perfect Mask 8 Smart Filter 8.5.1

Perfect Portrait 8 8.5.1

Perfect Portrait 8 Filter 8.5.1

Perfect Portrait 8 Smart Filter 8.5.1

Perfect Portrait 9 Filter 9.5.1

Perfect Portrait 9 Smart Filter 9.5.1

Perfect Portrait 9 Suite 9.5.1

Perfect Resize 8 8.5.1

Perfect Resize 8 Engine Automation 8.5.1

Perfect Resize 8 Engine Filter 8.5.1

Perfect Resize 8 Filter 8.5.1

Perfect Resize 9 9.5.1

Perfect Resize 9 Engine Automation 9.5.1

Perfect Resize 9 Engine Automation 9.5.1

Perfect Resize 9 Engine Filter 9.5.1

Perfect Resize 9 Engine Filter 9.5.1

Perfect Resize 9 Filter 9.5.1

Perfect Resize 9 Standalone Filter 9.5.1

Perfect Resize 9 Suite 9.5.1

Plug-ins that failed to load: NONE

Flash:

onOne

Mini Bridge

Kuler

Installed TWAIN devices: NONE