Photoshop CC 2017: Crashes if I resize image

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  • Updated 5 months ago
  • (Edited)
I have always been able to resize and enlarge an image or change its resolution. In PSCC2017 as soon as I enter a new larger size or percentage into the image dialog box the program crashes, sometimes even before I press the OK. I have tried various resample methods. All cause a crash on enlargement. I have restarted the computer. No luck. I get a long "PSCC quit unexpectedly report" which I could send in. They say near the beginning of the report :Graphics kernel error 0:0000002a. 

Other functions in CC2017 seem to work, thought I have not tried them all. I recently updated my video card to a NIVIDA GeForce 980 TI 6144 MB and my NIVIDA drivers are up to date. All my other programs seem to work.

I should say that Preview resizes images just fine. I am running Mac 10.10.5 Mac Pro 3.33 6-core Intel Xenon, 24GB memory.
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Jonathan Green

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Posted 2 years ago

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David James

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I also get this problem although it's random and always crashes before I press OK. Just as the resize dialog box pops up the program freezes. I have to kill it via task manager and then the next tine it works fine?
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Sergey Sverdlov

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David James

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Sergy thanks for the SPAM reply to promote a 3rd party product. Really - who would do all their work in PS CC2017 and then resize it in another tool?? This forum is for bug issues. 
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Sergey Sverdlov

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David, C3C Image Size is a Photoshop plug-in. Works great in PS CC2017.
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David James

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My apologies Sergey - my ignorance - newbie!!
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Süleyman Uçar

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This reply was created from a merged topic originally titled photoshop cc 2018 : The program crashes when I do the image/image size.

photoshop cc 2018 : The program crashes when I do the image/image size..
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Süleyman Uçar

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Solved for now.
how?
Edit/Preferences/Performance/Graphic Processor Settings/Advanced Settings/
Uncheck "use open gl"
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Justin Harvey - TLS Waurn Ponds

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I was unable to open the Performance preferences to make this change - I found that the solution here worked, and found that Open GL was already unchecked.

As it turned out it solved both problems in any case. Obviously just replace the available RAM with your installed RAM.