Photoshop CC 2017: Crashes if I resize image

  • 2
  • Problem
  • Updated 3 months ago
  • (Edited)
I have always been able to resize and enlarge an image or change its resolution. In PSCC2017 as soon as I enter a new larger size or percentage into the image dialog box the program crashes, sometimes even before I press the OK. I have tried various resample methods. All cause a crash on enlargement. I have restarted the computer. No luck. I get a long "PSCC quit unexpectedly report" which I could send in. They say near the beginning of the report :Graphics kernel error 0:0000002a. 

Other functions in CC2017 seem to work, thought I have not tried them all. I recently updated my video card to a NIVIDA GeForce 980 TI 6144 MB and my NIVIDA drivers are up to date. All my other programs seem to work.

I should say that Preview resizes images just fine. I am running Mac 10.10.5 Mac Pro 3.33 6-core Intel Xenon, 24GB memory.
Photo of Jonathan Green

Jonathan Green

  • 1 Post
  • 0 Reply Likes

Posted 1 year ago

  • 2
Photo of David James

David James

  • 3 Posts
  • 2 Reply Likes
I also get this problem although it's random and always crashes before I press OK. Just as the resize dialog box pops up the program freezes. I have to kill it via task manager and then the next tine it works fine?
Photo of Sergey  Sverdlov

Sergey Sverdlov

  • 2 Posts
  • 0 Reply Likes
Photo of David James

David James

  • 3 Posts
  • 2 Reply Likes
Sergy thanks for the SPAM reply to promote a 3rd party product. Really - who would do all their work in PS CC2017 and then resize it in another tool?? This forum is for bug issues. 
Photo of Sergey  Sverdlov

Sergey Sverdlov

  • 2 Posts
  • 0 Reply Likes
David, C3C Image Size is a Photoshop plug-in. Works great in PS CC2017.
Photo of David James

David James

  • 3 Posts
  • 2 Reply Likes
My apologies Sergey - my ignorance - newbie!!
Photo of Süleyman Uçar

Süleyman Uçar

  • 3 Posts
  • 0 Reply Likes
This reply was created from a merged topic originally titled photoshop cc 2018 : The program crashes when I do the image/image size.

photoshop cc 2018 : The program crashes when I do the image/image size..
Photo of Süleyman Uçar

Süleyman Uçar

  • 3 Posts
  • 0 Reply Likes
Solved for now.
how?
Edit/Preferences/Performance/Graphic Processor Settings/Advanced Settings/
Uncheck "use open gl"