Photoshop CC : Trial has stopped working when launching app

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  • Problem
  • Updated 4 years ago
  • Solved
  • (Edited)
I downloaded the photoshop cc tutorial and everytime I click it to start the program, it says this: http://i.gyazo.com/9d7e464ad29896e315...
and then shuts down...
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tom felp

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  • frustrated

Posted 4 years ago

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Chris Cox

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Do you mean the trial version?
What does the detailed crash report say? (check the system event viewer)

And have you updated your video card driver from the GPU maker's website? (you should)
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Sandeep Singh, Official Rep

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Hi Tom,

Please check event viewer for error logs:
This link will help to get the error logs: http://www.cyberlink.com/support/faq-content.do?id=10449
Regards,
Sandeep
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tom felp

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I did what you and the cyberlink website told me to do and saved the log as a .txt file on my desktop, what do I do with it now?

This is what is says:
Faulting application name: Photoshop.exe, version: 15.2.0.236, time stamp: 0x542531ba
Faulting module name: nvcompiler.dll, version: 8.17.13.1407, time stamp: 0x5116e24c
Exception code: 0xc0000005
Fault offset: 0x00000000004b2084
Faulting process id: 0x288
Faulting application start time: 0x01cfe230258a92b7
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe
Faulting module path: C:\Windows\SYSTEM32\nvcompiler.dll
Report Id: 65f5bca4-4e23-11e4-be8d-e03f49a3a000
Faulting package full name:
Faulting package-relative application ID:
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Chris Cox

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So your NVidia video card driver is crashing.
Please update your NVidia drivers from NVidia's website (not Microsoft or a system builder).
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tom felp

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Thank you so much, I really appreciate it, all of you. :)