Photoshop CC: Application freezes when opening files

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  • Updated 2 years ago
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hello, I have a problem with photoshop CC / Windows 10 : Everytime I launch Photoshop and try to open a file, Photoshop freezes and I have to restart it . The only solution I found is to reinitialize the preferences EVERYTIME  I use Photoshop. I suppose there is another solution. Can anyone help me ? Thanks.
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Posted 2 years ago

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Photo of Akash Sharma

Akash Sharma, Digital Imaging Technical Support Consultant

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Hi Erwan,

sorry that Photoshop is freezing while starting. Please take a look at the suggested solutions in this article and let us know if that helps.

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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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If Photoshop launches fine, but freezes when opening a file, that might point to a bad graphics driver. I would make sure your graphics card driver is up to date from either the AMD or nVidia website. It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help > System Info... and copy/paste the text in a reply.
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David, Official Rep

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Howdy Erwan,

Also, are you opening the same file each time?  Could it be that this specific file is corrupted?