Photoshop CC: Application freezes when opening files

  • 1
  • Problem
  • Updated 4 months ago
  • (Edited)
hello, I have a problem with photoshop CC / Windows 10 : Everytime I launch Photoshop and try to open a file, Photoshop freezes and I have to restart it . The only solution I found is to reinitialize the preferences EVERYTIME  I use Photoshop. I suppose there is another solution. Can anyone help me ? Thanks.
Photo of Erwan

Erwan

  • 1 Post
  • 0 Reply Likes

Posted 4 months ago

  • 1
Photo of Akash Sharma

Akash Sharma, Digital Imaging Technical Support Consultant

  • 29 Posts
  • 5 Reply Likes
Hi Erwan,

sorry that Photoshop is freezing while starting. Please take a look at the suggested solutions in this article https://helpx.adobe.com/photoshop/kb/photoshop-slow-lags.html and let us know if that helps.

Thanks,
Akash
Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

  • 14046 Posts
  • 1734 Reply Likes
If Photoshop launches fine, but freezes when opening a file, that might point to a bad graphics driver. I would make sure your graphics card driver is up to date from either the AMD or nVidia website. It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help > System Info... and copy/paste the text in a reply.
            
Photo of David

David, Official Rep

  • 2712 Posts
  • 373 Reply Likes
Howdy Erwan,

Also, are you opening the same file each time?  Could it be that this specific file is corrupted?

Thanks,
David