Photoshop CC: Latest update filter gallery is not working properly

  • 1
  • Problem
  • Updated 5 months ago
  • (Edited)
I recently updated ps cc to version: 19.1.4. Since this update, my filter gallery is not working properly. Has anyone else come across this problem? It doesn't matter which filter I apply. All drivers are up to date. The screenshot shows the problem. I've googled this but haven't found anything useful. Hopefully someone here can point me in the right direction.
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Christopher Jackson

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  • Frustrated

Posted 5 months ago

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Photo of Jaroslav Bereza

Jaroslav Bereza

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A lot people have problem with last version. Try downgrade for now.
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eartho

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what do you mean it's not working correctly? The two filters you've applied to the image look exactly as i would expect them to...
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Christopher Jackson

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Any filter I click just turns the image either b&w or black with another single colour such as black with red/green or blue, also it won't give me any options to adjust the effect.
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eartho

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you're saying you can't move any of the slider options which are visible in your screen shot?
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Christopher Jackson

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I can move the sliders but they have no effect. I've tried everything I can think of, default colours are set, I've signed out of the cc app & signed in again hoping it would reset anything but I still have the problem. My next step is going to be to revert back to the previous version & keep my fingers crossed.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Some of the Filter Gallery filters get their colors from the Foreground and Background colors. Try setting resetting the Foreground and Background colors to Black and White respectively.