Photoshop CC 21.0.2: German keyboard shortcuts not working anymore

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  • Updated 3 weeks ago
  • (Edited)
Hey there,

I just discovered an issue with PS regarding shortcuts. I am having my set of shortcuts for a long time now and never had problems with them in previous versions.

Now, it seems PS is suddenly only seeing a US keyboard layout in the shortcut menu. Typing with the text tool is using the German layout.

As an example, I always had '<' and '>' for FG/BG color pickers and it still shows those keys in the mapping but nothing happens when I press the key.

When I try to reassign this key it shows "\ is an invalid shortcut" meaning it does have a different layout internally.

As said before, typing uses the correct layout. My Win 10 is set to English (Germany) with German keyboard layout.

I am hesitant to update PS considering the sheer amount of bug reports flying into my inbox every day.

If this is a known issue and was fixed in later versions, feel free to ignore this report:)

Cheers,
Dziga
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dziga

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  • just another bug riddled day

Posted 1 month ago

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David, Official Rep

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Howdy Dziga,
There have been no changes on our end to German keyboards, however, the setup that you're describing sounds wrong.  I had a user with the same English (Danish) keyboard setup with the same issues that you're describing.  English (<whatever>) is the same as English.  I mean, the keyboard is literally identifying itself as English, not German.  So what you're describing is as expected/designed.

If you want to use a German keyboard layout, then you need to enable that.  For languages based on the Latin alphabet, we just take the key supplied by the hardware without translation.  Instead of English (Germany), set your keyboard to German and things will work fine.
Thanks,David
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dziga

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Hey David,

not sure if you saw the comment below as I accidentally replied to the main thread and not directly to you.

I double checked if my old keyboard did anything different but the answer is no, as expected.
So, if nothing was changed on Adobe's side, I am assuming something did change on Windows' side that would maybe need some attention.

It is definitely not an intuitive way of working if the shortcuts don't use the same keyboard layout as the rest of the operating system and programs (including PS itself) when using non US layouts.

If you have any idea what could be the root of this issue, please let me know.

Take care,
Dziga
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David, Official Rep

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Howdy Dziga,
Nothing changed on the Adobe side for sure, but at the same time, it doesn't sound like we're quite talking about the same thing.  Let me try to explain.
For keyboard input, Photoshop listens to what the keyboard identifies itself as.  So if the keyboard self-reports that it's English, regardless of what keys are on it, we treat it as English.  This has been consistent for (nearly) all languages for as long as I've worked on keyboard shortcuts...so nearly 20 years.
Now, on Windows, there seem to now be virtual keyboard layouts coming out that identify themselves as English, but which offer characters not normally found on US or UK keyboards, such as ø (Danish) or ä (German).  So they might give you the correct character when you type, but there's a mismatch for shortcuts because they give the glyph from one language while reporting to the OS that they're still English.  THAT is why you should use a German (Germany) or German (Austria) virtual keyboard layout.  And it's the same problem for Danish and French users (yes, yes, there's an issue with North African French, but that's different...).
I'm guessing that if there was a change, it was with the virtual layouts because this is the third or fourth similar case I've seen reported and all of them were solved the same way.

Does that make sense?
Falls Sie noch Probleme haben, können wir ein Treffen bei Internet tun.

Vielen Dank,David
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dziga

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Hey David, 

I do understand the issue and yes we keep talking about two different things :D 

The question is how can I set the keyboard to German while using English as the system language then other than I described?

There is no keyboard layout option German (Germany) or German (Austria). Those are only found as system languages as far as I can tell.

At my current work place I have Win 10 1809 (nice and old) and PS 21.1.3 and the system is set to English (United States) plus German (QWERTZ) keyboard listed in the "Keyboard" section of the same language settings screen.
Shortcuts work as expected with the German layout and my German keyboard.

On my previous personal workstation I had my system set to English (Germany) plus German (QWERTZ) listed in "Keyboards" and this also worked correctly.

Now, on my current workstation with latest Win 10 Build and PS 21.0.2 I have identical settings and I am relatively sure that it worked up until recently.
So, I guess a Windows update did change something in handling language and keyboard layouts in a way that it is not cooperating with PS anymore in those special cases.

I could try PS 21.1.3 as I have it on the remote workstation but quite frankly I am way more scared of all the other issues that came up and stay unfixed to this date with later PS versions than having to deal with missing shortcuts.

Current releases paired with the daily bug reports make me very, very, very cautious as it is simply unreliable and unforeseeable if one will be able to actually fulfill contracts after updating.

And just to add it one more time: this issue does not come up in other software I use (Houdini, Nuke, Blender). 

I guess my only option is to hope for a future PS release that will have all bugs fixed which are crucial for my work and then update.

But yeah, long story short: I don't think there is such thing as German (Germany) for keyboards in Win 10, only system language.

I hope that clears it up :)

Thank you!
Dziga
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David, Official Rep

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Howdy Dziga,

This is my Win10 setup.  I'm running the English version of the app, but with a German keyboard (QWERTZ).  I've been doing this regularly with German, French, and Spanish as well as other languages (about twice what you can see!) for more than a decade.  All the shortcuts and text entry works fine and uses the virtual-language layout for keystrokes.  There have been no changes in this area, although future work is needed.




Is this NOT what you're seeing?  The only other disconnect could be that your keyboard shortcut set is not correct for your selected keyboard.  Using this configuration, if I want the German keyboard respected, I need to use the German keyboard shortcut list, found via Edit > Keyboard Shortcuts:



If you need the localized shortcuts (yeah, they're hard to find -- I'm going to pursue that...), you can find them here: https://helpx.adobe.com/de/photoshop/kb/downloadable-plugins-and-content.html.  Expand the ZIP file, choose DE for Windows, and double-click.  I'd suggest saving the new set immediately.
Now you'll have the English application, running on whatever language OS (it's immaterial), with a German keyboard, using German key locations inside PS as well as for text.  Sound good?
Let me know if you continue having difficulties with this,
Vielen Dank,David
(Edited)
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dziga

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Hey David,

mhhh interesting. I haven't seen this before. I was sure I will be forced to have German as the display language when choosing this but I guess not ^^

This actually works and now I understand what I misunderstood the whole time. 

I was thinking when you choose English as the display language all keyboards will be named English (country) because of the first language setting. I didn't realize you can still select Germany (German) ontop of English (Germany).

The only thing I will have to keep an eye out for is that it says "Apps and websites will appear in the first language in the list they support."
That is a bummer because I usually removed all other languages from the list to not have accidental keyboard layout swaps when pressing SHIFT + ALT. Now I will have to keep English and German in there.

Have you noticed anything change lately, though (Windows side)? I mean it was working in the past with my old setup :/

Thanks for the patient support :D

Dziga
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dziga

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Hey David,


thanks for your response. My keyboard is set to German, Windows 10 can be set to English (system language) + German keyboard (set additionally) . The hardware is a German keyboard and it is recognized as such everywhere except the PS shortcut manager (as said before, even inside PS' text tool it is correctly recognized). I definitely did not change my keybinds in the past 5 years and 100% used them in CC 2018 and I am 60% sure that I also had them working in 2019 ;)

What I will say, though, is that I do have a new keyboard since a few months and my work was less PS heavy in that time so maybe it came up together with this and I just didn't recognize it up until now.

I will test that tomorrow.


Cheers,

Dziga
(Edited)