Photoshop CC 2018: Print dialog extremely slow to open/does not respond

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  • Problem
  • Updated 2 months ago
  • (Edited)
Yes, I'm using the latest PS CC 2018 and the most up-to-date Win10.
Adobe Photoshop Version: 19.1.2 20180302.r.277 2018/03/02: 1160083  x64
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.16299.15
System architecture: Intel CPU Family:6, Model:12, Stepping:2 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
Physical processor count: 6
Logical processor count: 12
Processor speed: 3331 MHz
Built-in memory: 24574 MB
Free memory: 10855 MB
Memory available to Photoshop: 21907 MB
Memory used by Photoshop: 70 %

I'm not using the print option in PS very often, but only every 10 days or so. So I don't know exactly with which update this issue was introduced... But about 4 weeks ago, everything worked just fine and since the latest 19.x updates it got screwed somewhere.

What happens?
Open a file, you can edit, create layers, zoom, modify, brush, whatever you want, everything works smoothly. Small files, large files, all kinds of formats (JPEG, TIFF, etc.) no problems.
BUT, as soon as you click on File/Print, the havoc starts!
The mouse cursor becomes slooooooow.... system becomes slow, even a browser window starts to slow down. The Windows Resource Monitor shows about 15-25% CPU utilization, but the Photoshop.exe PID gets a red entry; "Not Responding"  After about 15-25 seconds, the Print Dialog window finally appears. But every action in this window, results in another slow/stall behavior of my system. In fact the Print Dialog becomes unusable! Only when I click on 'Cancel', everything is back to normal again.


Done so far to check/verify:
-all other applications work fast and without any issues when printing! Even other Adobe s/w like AI, Acrobat, ID, etc. Also MS Office applications and other graphic software keep on working just fine with their printing dialogs/windows/features.
So it's a specific PS CC 2018 + Print only issue!
-Checked the Event Log files; but there is nothing logged about any PS issues. (?)

-I've even uninstalled PS CC 2018 from my system and cleaned up all remains, including appdata leftovers and all temporary garbage from PS. Reinstalled the latest PS CC 2018 from the CreativeCloud app; left PS CC 2018 with all its standard settings and just tried to print again.
No luck, problem with print dialog from PS CC 2018 is back immediately.
Then I set all my personal settings and performance enhancements within PS CC 2018; no change. GPU acceleration on/off; no difference. Scratch disks on/off/change; no difference.
Even reinstalled all my printer drivers; no difference. But as I mentioned before, ALL OTHER applications do print just fine! Only PS CC 2018 print function is unusable.

When searching for this issue on the www, I found this exact issue:
https://forums.adobe.com/thread/2411564
but no solution...

Anyone?
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Pano:Meister

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Posted 2 years ago

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Rune Werner Molnes

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I have the same problem! Extremely slow printing dialogue, also slowing down everything else that I try to do on the computer while the print dialogue is open.

Also almost impossible to use the Epson print settings menus because the text do not seem to be adjusted for 8K display running full resolution. (Probably an Epson- issue).

By now I have encountered four - five different serious issues with my PS install since opting to pay  for the latest version of Photoshop. Adobe, please fix this issue with the slow printer dialogue!

I am running Win 10 64 bit on a brand new system, with top notch graphics card running the latest drivers. AMD Ryzen 7 1800X processor, 64GB RAM, Radeon Vega Frontier Edition GPU, Epson SP 9900 printer and software. 
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Mark Payne

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I updated to latest version CC on Win7 recently and suddenly I have a similar print dialogue problem.
It actually crashed the print spooler for all applications (non adobe) that I had open, so I had to save quit and restart.

The print dialogue also tends to crash Photoshop a lot, luckily it recovered files.

I don't print from Photoshop often, I don't think I plan to anytime soon with this behavior. Moreover, with this thread getting into GPU discussion, it is getting too complicated for me to deal with. I'll see what happens after the next update.
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David Schoen

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I believe this to be an AMD driver issue. If you have AMD GPU, roll back to AMD 17.10.1 driver and then let us know if this solves your problem. That solution worked for me so I am curious to know if it works for others. Jeff Tranberry states Adobe is working on this issue. I have not seen any new AMD GPU drivers since 18.3.4 which does not work.
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Libor Foltýnek

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It is NOT an AMD issue. I have Intel i7 + nVidia graphics card and I have the same issue. Stop blaming AMD and start blaming Adobe.
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Mark Payne

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NVIDIA as well. However I did already know that my GPU was not the best to use in CC, I have had a few unrelated issues in Photoshop due to my GPU (even though it is a supported card).
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Yammer

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It's not necessarily an AMD issue or an nVidia problem, but I do think it's driver-related, as older drivers work just fine.
It's possibly related to newer versions of OpenCL/GL which come with all drivers.
It could even be Windows-related, as this all seemed to coincide with the latest Fall Creators Update, which necessitated AMD's new faulty driver.
I see no evidence to suggest that it's actually Adobe's fault.
(Edited)
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Mark Payne

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I just realized that I am a few driver versions back, but not too far.

Win 7. QuadraK620 Driver is 369.39

This started with, I believe the last CC update before this current one.

It's not a deal breaker for me.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Try getting a process sample when the Photoshop print dialog is showing and being slow: https://support.omnigroup.com/sample-osx/

Post the text file to dropbox or creative cloud to share. 
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David Richardson

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Jeff - Your instructions to get a process sample refer to Mac OS but most posters with the issue are using Windows.
Happy to help if you have an alternative method

Dave

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Yammer

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Can anyone who has been suffering from this problem say if it still exists after installing Windows 10 April 2018 Update?
I noticed that my Colour Management display settings had been messed up with the upgrade, so I wondered if Microsoft had done some colour management work under the bonnet.
Fortunately for me, I haven't had the problem since changing my graphics card, so I couldn't say if the Windows update has helped.
(Edited)
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James Broadbent

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I am having similar problems with Windows 10/CC2018/NVIDIA graphics card. 68 seconds from Print settings to the next screen and 67 seconds back to print screen. In desperation I reinstalled my old CS5.1. In CS5.1 it takes <10s to go to print settings and instantaneous to go back to Print. The answer for the moment seems to be edit in CC2018 and when you need to print, do it from CS 5.1
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Pano:Meister

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[Status update]

I have not updated yet to Win10 1803 release, but still running on the 1709 (Fall Creators Update)
BUT:
I got rid of the AMD graphics card (R9 270x 2GB), because of all the issues with it.
Although using the standard (older) Microsoft drivers does fix the 'slow print dialog' issues with PS CC 2018. It introduces the  Display driver AMD has stopped responding and has recovered  errors again. And the latest AMD driver gets rid of those errors, but introduces the slow-print-dialog issues.
How crazy is that?

I was able to get my hands on a Nvidia M2000 4GB graphics card (used) for a reasonable price. So I swapped cards.
And yes, the display driver (391.33) is stable now! No, I don't get any error messages anymore from either AMD or Nvidia has stopped responding and has recovered.
I have all Use Graphic Processor options enabled in PS CC 2018, including OpenCl.

Finally, the 'print-dialog-extremely-slow-to-open-does-not-respond'  issue is also gone! When I select the print option, the print dialog window appears <1 second. And all actions within the print dialog are instantly.

Tested so far with GPU acceleration and the Nvidia M2000 card/driver:
  • PTGui Pro; works very fast & ok with GPU acceleration
  • PS CC 2018; works great with GPU acceleration
  • AE CC 2018; works great with GPU acceleration
  • Adobe Camera Raw converter works ok with GPU acceleration.
  • Browsers like FF, Chrome, IE/Edge work ok with GPU acceleration
  • Testing with Furmark to stress the M2000; works stable/ok.
  • ColorMunki Display color calibration calibrates and loads .ICM profiles just fine on 2 x Dell U2711 screens.
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Libor Foltýnek

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Seems like fixed in last update!
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James Broadbent

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Which update? Windows 10, Photoshop or Graphic Driver? Certainly the latest Windows update has made no difference to the speed of the Print response on my computer.
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Libor Foltýnek

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Sorry, my mistake. Photoshop CC 19.1.4 hasn't the issue anymore.
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Gert Schuerholz

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i was happy to read your message. But unfortunately I've the old problem with the Photoshop 19.1.4 further on. 
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James Broadbent

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Same here. I was optimistically hoping it was the solution but 19.1.4 doesn't make any difference and the print issue isn't amongst the items addressed in the PS "things we fixed in this update". I don't want to spend £400 on a new graphics card (see Panomeister above). Does anyone know of a lower priced graphics card that sorts out this issue?
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Yammer

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Yeah. As I said earlier, I bought an Nvidia Quadro P600. No problems since.
(Edited)
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Pano:Meister

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FYI: the Nvidia M2000 4GB still works great! Not one graphics driver failure since it was installed! So I'm happy.

BTW: I've paid just 200 euro for the M2000 4GB Quadro card.
(Edited)
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David Richardson

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Like others I finally "fixed" the problem by taking out my AMD GPU and installing an NVidiaGTX1080. Printing from Photoshop now works fine, all GPU accelerated functions are working in Photoshop, Camera Raw and Lightroom. I have faster rendering in Blender 3D.

Dave
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Joe Mizera

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So, in order to fix this print nightmare, I have to chuck my R9 380, which works great with every single other application, including other image and video apps, and throw in a $600 video card?  Simply because Adobe refuses to fix what is a glaring problem with Photoshop?  Not acceptable for me.  Adobe needs to get off their butt and fix this.  
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James Broadbent

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I am obviously doing something wrong. I have fitted a new graphics card (Nividia M 2000 4GB), downloaded the latest driver and it has made no difference to the delay in the print dialogue - still about 30s to get any reaction. Any suggestions gratefully received!
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Pano:Meister

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Are you sure you removed all the old AMD driver stuff? E.g. use DDU to remove all traces of the old driver.

FYI:
http://www.guru3d.com/files-details/display-driver-uninstaller-download.html

I'm currently running Win10 64bit 1803 version with all the latest updates. And a Nvidia Quadro M2000 4GB graphics card (which I bought for EUR 200)Running the 391.74 WHQL Quadro driver.
(Edited)
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James Broadbent

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Thanks for your reply. I have used DDU and checked with CC Cleaner and no signs of old GeForce driver on computer. No change to print response. 
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Pano:Meister

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Hmmm (?)

Which Windows and PS version are you using?
What I've noticed, during Win 1709 --> 1803 upgrade, that lots of .ICC/.ICM profiles were removed and/or reset. So after the first use of Win 1803 I had to reinstate the correct color profile settings for my monitors and printer. Since then PS CC 2018 19.1.5 + the Nvidia Quadro graphics card + Win 1803 are performing ok.

No annoying long wait in the print dialog. (only about 1-2 seconds)
(Edited)
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James Broadbent

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Windows 1803, CC19.1.5. Haven't lost any ICC profiles during updates. P/S Preferences-Performance detects M2000 card, "Use Graphics Card" ticked but "Use OpenCL" in Advanced Settings is greyed out. Is this significant?
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Pano:Meister

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I dunno.
NVIDIA CorporationQuadro/M2000/PCIe/SSE2
  • v Use Graphics Processor

I have all the options ticked:
  • Drawing mode: Advanced
  • v Use Graphics Processor to Accelerate Computation
  • v Usen OpenCL
  • v Anti-alias Guides and Paths
Maybe you have to investigate why the 'Use OpenCL' option is not available. (?)
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cwoldberg

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I was having 25+ second delay times when printing to an Epson P800 from Photoshop CC and also from Adobe InDesign. I replaced my AMD W5000 with an nVidia P2000 and that dropped the delay to around 4 seconds in each program. I then used the AMD Clean Uninstall Utility and that dropped the delay to less than 1 second. Even though I had unistalled all AMD software visible from settings the utility found lots more to remove. You can find the utility here: https://support.amd.com/en-us/kb-articles/Pages/AMD-Clean-Uninstall-Utility.aspx
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Bill Hall

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Unless I missed it, Adobe doesn't seem to read this forum, or if they do, they don't have a fix for this problem.  Has anyone found a solution? For what it's worth, I'm using an NVIDIA GeForce GX 1060 video card, and I have the latest NVIDIA drivers. Running Windows 10 Pro 64bit version 1709. That's not the latest build, but Microsoft hasn't offered me the latest update on this system, and the last time I tried a manual update to the next version, I had to do a rollback after it really messed it up, so I hesitate to do that. Anyway, it's taking 20-30 seconds to do each thing with the print dialog. That's really frustrating since I have a reasonably fast system with 32 GB of RAM.
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Pano:Meister

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Nope, you haven't missed it... ☻
Adobe never really responded with any concrete and/or constructive answer.
(see also: https://forums.adobe.com/thread/2411564)

What seems to resolve the issue is the use of a Nvidia Quadro graphics card and Quadro drivers. Since I switched from a Nvidia 'game like' card/AMD 'game like' card --> the Quadro card, my problems were gone.
But I can imagine that is not a solution for many people.

I got a Nividia M2000 4GB RAM card for about 200 euro. Which performs great with PS CC 2018, PTGui Pro and other software that uses explicit GPU acceleration.

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David Richardson

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It does not need a Quadro. I switched from AMD HD7970 to Nvidia GTX1080. Problem resolved.
Dave
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Yammer

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Which driver works for you, David?

I'm one of the Happy Quadro Crowd. Been fine ever since - although I do get a bit twitchy each time there's a new driver available.
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David Richardson

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Hi
it is nice and stable running 398.11

Dave
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Brady Eklund

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I too still have this issue and I am running an nVidia Quadro P600 card driver version 24.21.14.1181, Windows 10 version 10.0.17134 Build 17134. Adobe Photoshop Version: 20.0.1 20181029.r.41 2018/010/29: 1197484  x64  Any print action takes a couple of minutes to work and it's really messing up my print flow.

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Yammer

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I have the same card, nVidia driver version 24.21.14.1195 (411.95 for Enterprise), Windows 10 Pro x64 1809 (17763.134) and Photoshop 19.1.6.
Not had any problems with delays since fitting the card in March. All versions of the driver, OS and software have been fine for me.
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Brady Eklund

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I was able to resolve the problem I was having by uninstalling the nVidia graphics drivers and support utilities and relying on the Microsoft-provided driver.

Edit:  It turns out I was wrong, the problem is still there, the delay was shorter like 6-10 seconds for every action when I initially turned Photoshop on, but seems to get longer the longer the program runs.  I'm no expert in what's going on here, but that might suggest there's a memory leak, that or Photoshop just isn't playing well with whatever Microsoft has been doing to Windows printer management.  It's really disappointing to see that this problem has been around so long with no apparent effort by Adobe to address it.
(Edited)
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David Barclay

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Turn openGL off in PS solved the issue for me (Edit > Preferences > Performance > Advanced Settings... then uncheck the box Use openGL)
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Pete Wilson

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I don't see that setting in Photoshop CC 2019 v20.0.5 on Windows 10 v1809 with nVidia NVS 510 on driver 25.31.14.1972 (412.16). Disabling Use Graphics Processor did not help. Disabling openCL did not seem to help. There is a 5 - 10 second delay before and after any action involving printer selection or settings and layout doesn't seem to work.
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Pete Wilson

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Upgraded to nVidia 431.70 and nothing was fixed. Only Photoshop has this problem.
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Joe Mizera

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It's the same on a Radeon R9 380 on PS CC 2019.  This has been going on a very long time, and Adobe needs to fix it.