Photoshop CC 2015: Healing brush problem

  • 87
  • Problem
  • Updated 4 years ago
  • Solved
  • (Edited)
Healing brush is not working as good as in the past. It creates much more smudges. I also get an little white border around my retouches when retouching on an other layer.
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Bram Declercq

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Posted 5 years ago

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hogfarmhexe

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I get the same result! YUCK!
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Samoreen

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> We will be releasing an update in the very near future which will
> correct issues with the real-time healing brush creating artifacts
> and not working on individual channels. There were also be a
> way to have Photoshop go back to the previous, non-real-time
> healing algorithm. Stay tuned.

> Thank you for your patience.

We have been patient during 4 months and it seems that this promise was not kept. The "temporary" work around allowing to return to the old algorithm is still there (just, the syntax has been changed without any warning - doesn't work for me anyway under Windows 7 64-bit) and we got a new severe bug in the liquify filter demonstrating that once again, regression tests have been forgotten (the bug is so obvious that nobody can miss it).

Just tell me, what's happening in this house ? Are you sub-contracting offshore to beginning programmers?
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Dave Barcs

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Well said... Offshoring would be my guess....
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Sohrab Amirghodsi, Employee

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Patrick, did you see my post for instructions for using legacy healing? Initially, I had some issue figuring out the location of PSUserconfig.txt file since the directories were hidden on both mac windows by default on my system. Once, I sort that out, it worked fine for me.
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Samoreen

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@Sohrab,

Yes I did. Anyway, I will stop playing with this. 4 months ago, Adobe promised to provide an easy way to switch between old and new algorithm. Promise not kept. If we want to compare the 3 proposed behaviors, we have to quit PS, edit the text file, relaunch PS and reload our files. If Adobe needed 4 months to produce such a stupid interface, then there's something wrong in this company. Any skilled developer can provide a usable interface item (button, menu or whatever) for this purpose within a few hours.

Enough is enough, it's time to become serious and professional again.
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Samoreen

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And by the way, once again, unmark this problem as "solved". This is merely
contemptuous and irritating for us users.
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Sohrab Amirghodsi, Employee

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Patrick, we will be happy to look at the example that is not working for you. Could you please email a psd file along an action recording of your stroke so we can reproduce the result on our side? Please make sure you have “Allow Tool Recording” on for the action and to activate the brush panel at the beginning of your recording to save the brush state.
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Samoreen

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Sohrab,

For the moment, the problem is that the PSUserConfig.txt file has absolutely no effect on the healing brush behavior. Whatever value I enter for LegacyHealingBrush161 (0,1 or 2), I always get the same behavior after restarting PS : the new algorithm with real-time user interface feedback. Period.

Is there some setting that could be disabling the use of this configuration file? I'm sure it is stored in the right folder as described in your document. I'm a former software developer and I know what I'm doing.
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Andre Schneider

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Yep, same here... Restarted the computer, closed and opened photoshop about 100 times, tried all 3 values and no change on the healing brush behavior. And yes, it's in the right place and named right.
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Sohrab Amirghodsi, Employee

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Patrick and Andre, the instruction is only for healing brush and will have no effect on spot healing brush or patch tool in proximity mode. I just wanted to make sure we all agree on which one of the healing tool we are looking at. I have asked QE to look at the reported PSUserConfig.txt issue.
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Andre Schneider

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Yes, healing tool. The one that used to work on legacy mode before this update and works no more.
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Sohrab Amirghodsi, Employee

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QE tried it and said it is working on Win 8 & 10 and Mac OSX for them. I tried it myself on Mac OSX and it worked for me too. I will try Win 7 later this afternoon. At this point, I think it would be helpful to see fully qualified path for your PSUserConfig.txt files. Please email me directly with this info along the actual PSUserConfig.txt file.
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Andre Schneider

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And where is this address for me to send the email to?
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Sohrab Amirghodsi, Employee

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If you hover the mouse over the icon associated with the user or click on the name; then you should be able to see their info which includes the email. My email address is tamirgho@adobe.com.
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Andre Schneider

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I'm not sure if you tried clicking or hovering over your name before you posted this, it shows me no email when I do that.
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Sohrab Amirghodsi, Employee

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I did it before posting to make sure. Maybe this feature is for Adobe Employee's only. The hovering part that I was referring is for the icon and not the name. For example, when I hover the mouse over the icon to left of my post below, I will see my email. This also works for anyone else icon for me.
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Samoreen

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> At this point, I think it would be helpful to see fully
> qualified path for your PSUserConfig.txt files. Please
> email me directly with this info along the actual PSUserConfig.txt file.

Done.

C:\Users\\AppData\Roaming\Adobe\Adobe Photoshop CC 2015\Adobe Photoshop CC 2015 Settings\PSUserConfig.txt

File contents:
LegacyHealingBrush161 0

Using Windows 7 64-bit Ultimate
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Chris Cox

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That path doesn't include your user name. Are all the other Photoshop settings files in that directory, or did you have to create a new directory?
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Samoreen

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> That path doesn't include your user name.

Removed by the forum software. I had entered < m e > (without spaces) in order to mask my username.

C:\Users\< m e >\AppData\Roaming\Adobe\Adobe Photoshop CC 2015\Adobe Photoshop CC 2015 Settings\PSUserConfig.txt
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Chris Cox

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Just to double check: are all the other Photoshop settings files in that directory, or did you have to create a new directory?

And did you save the file as plain ASCII text and not unicode or RTF?
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Samoreen

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I have added a comment line at the beginning of the file

# Enable Legacy Healing Brush
LegacyHealingBrush161 1

and surprise, now PSUserConfig.txt appears to be taken into account. Maybe a parsing problem?

However, if value 1 for LegacyHealingBrush seems to give the expected result, I get the real-time user interface feedback with both option 0 and 2. No difference. Very same behavior in both cases.

Anyway, this is not something usable. Just give us NOW what has been promised 4 months ago: a decent way to switch between algorithms. And please stop this mess. This not worthy of Adobe.
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Samoreen

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Chris,

> are all the other Photoshop settings files in that directory, or
> did you have to create a new directory?

This is the correct folder, all the other files are here and I didn't create any new folder.

> And did you save the file as plain ASCII text and not unicode or RTF?

As I mentioned above, I'm a former software consultant and developer. I know what I'm doing and if someone says "create a plain text file" I won't be using Word to create it. My text editor is Notepad++. I have sent the file to Sohrab Amirghodsi as requested.
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Sohrab Amirghodsi, Employee

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I tried Patrick's emailed PSUserConfig.txt and it worked on 64 bit English Windows 7 for me as is [i.e. no comment line had to be inserted]. I tried all three possible values and they all worked for me. I am not familiar with notepad++. I used notepad. I will take this offline with Patrick to figure out what is going on.
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Sohrab Amirghodsi, Employee

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Official Response
The new “Diffusion” slider in Photoshop CC 2015.1 was introduced to allow the new real-time healing brush to produce results very similar to the legacy, non-real-time healing brush in Photoshop CC 2014 or earlier. To achieve a similar result to Photoshop CC 2014 and earlier set the “Diffusion" slider value to 2 or 3.

As a general guideline, low slider values are good for images with grain or fine details while high values are better for smooth images. If you are retouching sharp/detailed/textured/noisy images, we recommend starting with “Diffusion" slider value of 2 or 3 as a starting point. The diffusion slider is available for healing brush (all Modes except replace), spot healing brush in proximity match mode (all Modes except replace), and patch tool in normal mode. We recommend reviewing Diffusion slider control help page at https://helpx.adobe.com/photoshop/usi... to familiarize yourself with this new control.

Please let us know if you can not achieve similar result to the old healing after playing with the new “Diffusion Slider”. We want to be clear that there may still be subset of cases that the old algorithm perform better while the new algorithm will perform better on most images. We welcome constructive criticism and will be happy to look at any particular case that is not working for you.

We will need a psd file along an action recording of your stroke so we can reproduce the result on our side. Please make sure you have “Allow Tool Recording” on for the action and to activate the brush panel at the beginning of your recording to save the brush state.

We also like to get some feedback on whether there is a strong desire for automating the diffusion slider based on the content.

If you need to go back to the old healing algorithm or interactive feedback for healing brush, please see this document: https://helpx.adobe.com/photoshop/kb/...

Please note: The new algorithm is purely a CPU based algorithm and does not use GPU at all. Playing with enable/disable “Use Graphics Processor” in Photoshop’s preference will not change the results.
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Neil Findlay

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As I have followed this saga along, it appears there are many users who are programmers or highly competent software users who are still struggling with this Adobe problem. Spare a thought for those of us who are not software experts, but are merely (paying) users. Code: customers. Adobe seem to be doing a great job of trashing some product functionality, and it also appears, trashing their brand. Time to stop the excuses and simply fix the problems.
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Neil, have you read Sohrab's reply just above? Can you be more specific about what you are struggling with? Is the Diffusion slider setting he suggests not producing a similar result to the legacy healing brush? Or are you struggling with something else?
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Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Hi Anastasiya & Maurizio, have you read Saurab's response? You shouldn't need to use the config file nor disable the graphics processor. Is the Diffusion slider setting he suggests not producing a similar result to the legacy healing brush? Or are you struggling with something else?
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Paul Bryant

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This reply was created from a merged topic originally titled CC 2015.1 healing brush is unusable..

The CC 2015.1 healing brush is a hot mess, please bring back the old one. The diffusion slider isn't enough, the new algorithms are simply awful. Just copy-paste the code from CC 2014, it worked wonders and was one of the go-to tools in the palette... Now it's, I'm sorry, garbage.
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Sohrab Amirghodsi, Employee

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Hi Paul,
The legacy healing is still available. Did you see my post as how to get back the old healing brush? Will you be willing to share some examples images and the necessary actions that can demonstrate the new algorithm can not produce similar results? We can't address the issues if we don't have a concrete understanding of the problem.
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Dave Barcs

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Jeffrey / Sohrab,

Can I just ask why are Adobe so intent on changing something that everyone was happy with in the first place?

If the advance was supposed to be real-time healing I really can't see the point as it's much better to view the entire area being changed to check the result.

Perhaps you should poll the users, or perhaps count how many are now not upgrading to the latest versions because of this.

Having users manually modify configuration files is really not the answer, and this is still the only solution 6 months after the problem was reported. Really not something to be proud of.

And adding a diffusion slider to achieve the same result complicates a very simple process.

How difficult is it to add the option of the old algorithm on the tool bar? Obviously the code is still in place as the configuration file change activates it.... It's really beyond belief that this is still not in place.

This thread is still marked as 'solved' even though it clearly isn't.
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Samoreen

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Quoting me :

"
Maybe the underlying algorithm in the "old" healing brush was not created by Adobe themselves but was coming from a third-party developer and subject to a license agreement. For some reason, the license agreement might now be obsolete and was not re-conducted. So they had to "invent" something new.

Just a guess but this is the only explanation I can find that prevents them to merely revert back to the old brush. Nobody ever asked to change that tool, so why break something that was working well?
"

Now I'm waiting for Adobe to confirm or deny this assumption.
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Dave Barcs

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I would hope it was just a very ill conceived attempt at moving the product forward.

The fact that no one wanted it, at least as a complete replacement to the old 'working' version, seems to have been missed.
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Steve Brown

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Agreed 100% with the above.

While the new RT brush *does* seem to be better at not picking up 'bleed' from adjacent areas (ie. you can heal closer to edges) than the old brush, nothing else about it is really an improvement at all.

The 'real time' aspect is window-dressing at best as (like Dave), I and I'm sure many other (most?) users prefer to select an area to be healed and then have the tool do its work rather than hoping that it will do a decent job as it goes along.

I'm pretty sure that either Chris or Jeffrey promised that a toggle in the UI to select real-time or 'legacy' healing would be available and I think this would still be the best option. I have no idea why this is being hidden away in a config file when obviously people would like to be able to choose the algorithm via the UI (as is currently done with choosing 'content aware' or 'proximity match' etc. for the spot healing tool).
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Anastasiya Derzhavina

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After 8 days of testing and testing and testing the new release of the Photoshop CC2015.1 (01.12.2015) I have to admit that the new real-time Healing Brush Tool with diffusion slider works pretty great for me. Now I just need to form a new habit to remember about value in the diffusion slider and healing-in-real-time.

There are still some problems with complex textures... I mean mixing algorithm: how it mixes/recalculates complicated texture from a source with a texture at a destination...

New real-time Healing Brush works really great near edges, sharp borders and transitions of light and shadow. Old version of Healing Brush worked badly at the edges, sharp edges and etc., creating a mess sometimes.

Waiting for a bug fixes for the Liquify (16 bit images).

PS sorry for my English
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Sohrab Amirghodsi, Employee

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Glad it is working for you Anastasia. Thank you very much for taking time to share your evaluation. I have three questions:
1. How frequently did you have to play with diffusion slider?
2. What range of diffusion slider values were the most helpful for your image content?
3. Do you think automating the initial slider value based on the image content and the area being healed would be helpful?

Many thanks
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Anastasiya Derzhavina

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my answers:
1. Pretty frequently.
2. Diffusion slider values: 2-3 (most "popular", but I use and "1" and others).
3. I think that a lot of customers just want one more tool "old-style-Healing-brush". For the others customers, who like this new "real-time-Healing brush", diffusion slider is helpful. You need to continue your work on the mixing algorithm (especially for the complex textures).
It is my personal opinion: you need to form a new habbit to work with "real-time-Healing brush" and diffusion slider. Thats it. Spend a few days with testing.
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Sohrab Amirghodsi, Employee

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It seems there is some questions about the real-tme healing design process during the last cycle which I like to clarify. We worked with few of our customers from this forum during the last cycle. The help page in my post has some sampling of these interactions. We explored various trade off with customers who were not satisfied with the performance of the new healing and were willing to help us to improve the new healing algorithm. We did explore various options in the UI and had them in the toolbar at one point during our study.

During this process, we heard from many people in this group for their preference to have real-time off or the need for for the old algorithm. We inferred 3 categories for this preference early on during this study:
1. A bug in the tool
2. Change management (I.e. From a batch tool to an interactive new one)
3. Unexplainable but a real stated preference.

As we fixed the bug and fine tuned the slider the strength of the preference for majority of the user in this study was reduced for the group of customers who stayed engaged. At the end of our study we did not see much of difference between the new algorithm with diffusion slider value of 2/3 and the legacy healing. We opted for simplifying the UI and removed the legacy check box from the the toolbar. We have access to healing usage information. We will be monitoring the healing usage pattern in coming months and would be happy to look at any specific issues customers may have and will respond accordingly.

It sounds some customers feel slider is adding unnecessary additional complexity. We were concerned about the added complexity as well and after looking at a wide range of contents for weeks, we felt the benefit of having the slider outweighs its absence. If the slider in its current form poses significant challenge; then we can explore ways to automate the initial selected value of slider based on the image content.
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Dave Barcs

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So it seems you're running a functional analysis with beta testing after actually releasing the software to production - not a good move.

I really fail to see how a single check box for allowing the legacy functionality would 'clutter' the toolbar? It would however instill enough confidence in the product to allow users to upgrade to this latest release and perhaps try / retry the new functionality (if the liquefy tool wasn't destroyed of course).

It would be my preference to have the old tool as another right click selectable function under the healing brush tools toolbar with Real Time Healing as a separate tool selection which of course it really kind of is.

I would like to point out that point 3. "Unexplainable but a real stated preference" is simply to have the option to revert to a tried, known, and fully working version of a critical function, not that unexplainable at all really. This of course should have been implemented 6 months ago when no other option was available.
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Steve Brown

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+1

I've consistently said that I prefer the real-time healing off and would like a way of turning it on/off in the UI. This new iteration of the code is better than the one released with the first CC 2015 builds and it does seem that most of the egregious bugs with the new healing brush have been fixed, but I'm still not confident that it's as good as the old tool under all circumstances.

Maybe just lack of confidence in the new tool is the 'unexplainable' factor that Sohrab alludes to? Sohrab has confidence in it because he's been involved with writing it; the rest of us, having been burned by the very serious flaws in its initial implementation, are less sure about it and need time to play with it in what we perceive as a 'safe' environment to shore that confidence (which we already had in the old tool) up again.

It's all very well for developers (and I know, because was one for 20 years) to assure customers that "it works fine" and "it's better" but they're not the ones who stand to lose money (and/or clients) as a result if they use the tool in a production environment and it messes up their clients' files, requiring expensive do-overs to fix. Professional retouchers work to tight deadlines; time is money, sometimes big money, and clients don't care *why* you had to spend an extra 3 days on their precious files that needed to go to print yesterday!

The only advantage I can see for the new tool is the fact that you can heal closer to edges without picking up 'bleed' from the edge. IF we had the option to quickly turn on/off real-time healing in the UI then I *might* be more inclined to use the new tool and give it a try for real on some production files, but as it is I'm going to either disable it via the config file or play *really* safe and use CC 2014 for critical work.
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Sohrab Amirghodsi, Employee

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Hi Steve,
I am very sorry about the initial bug and I understand your point. For similar reasons we did not remove the "legacy healing" or "disabling the real time" from config file. It seems this form of availability does not meet everyone preference. We have verified the real-time healing on generates the same result as when the real-time healing is off for the same strokes. This was not the case in initial release when the healing was done in a separate layer.
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Steve Brown

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Hi Sohrab, thanks :)

At what 'diffusion level' did you verify that the new tool generates the same results as the old?
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Sohrab Amirghodsi, Employee

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Hi Steve, I apologize for not being clear. We verified the new algorithm with real-time UI and the new algorithm with no real-time UI produces the same result (value of 0 and 2 in PSUserConfig.txt). The new algorithm does not generate the same result as the old algorithm. This equality was not true for the CC 2015.0x.

We have seen variability in preference as what is considered good results. This variability depended on the image contents and the person. For type of the issues that was communicated to us during CC 2015.x release, the slider value of 2/3 seemed to satisfy the customers who engaged us. The value of 1 will diffuse very little and it starts approaching the clone tool.
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Steve Brown

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Hi Sohrab, thanks.

Maybe I just misunderstood :)

OK, so you're saying that the new algorithm has never been verified to produce the same result as the old algorithm under *any* conditions?

In that case, I think it makes the argument for adding a switch to the UI even stronger.

Some people may simply *prefer* the old algorithm (for whatever reason) and it really achieves nothing positive to deny them from using it. Since the context aware healing has been added for the patch tool and spot healing tool, the old algorithms are still available via the UI for anybody who prefers them (or maybe needs to use them occasionally), so what's the problem with doing the same for the healing brush?

To keep the tool bar uncluttered, I would suggest doing the same as you have for the patch tool - let users choose "normal" or "real time", and if they choose real-time then the diffusion slider appears.
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Jaron Rabman

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Thank You Steve Brown. I couldn't have said it better!!
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Joe Black

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Indeed
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Dave Barcs

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+1
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Sohrab Amirghodsi, Employee

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Hi Joe, Dave, Steve, and Jaron
I am sorry that you guys upset. I don't like seeing that. I will communicate your suggestions and wants to the wider internal audience and will get back to you sometime soon. Unfortunately, we still do not fully understand the issue since we have not seen any examples yet. Is this a change management issue, trust issue, incorrect usage, a workflow that is off our radar or hard to explain want [which is fine] or a combination. It would be helpful if we can set up a meeting to go over your workflow.
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Dave Barcs

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Hi Sohrab,

Thanks for finally registering my posts on here.

I think it's probably a combination of all the points you listed.

Usage
The original non-real-time healing is better for me as it shows the full healing selection before the action is performed. This provides an assurance that I have included everything I wanted, and haven’t healed the same area more than once during the process, which is probably very easy to do on odd shaped selections with the new tool. Plus it allows easier checking of the end results as your focus is on the selected area and not the single brush area where you finish.

Workflow
People have used the original healing tool for ages and as such it produces predictable results. Including the original tool guarantees that editing times and output quality will be unaffected by the upgrade – which is critical. Including both tools will give us a chance to ‘play’ with the new one and adopt it where suitable.

Change management / trust issue
Unless people know the new software won’t affect their workflow (editing times / image quality) they won’t upgrade. Of course 6 months of failed releases hasn’t helped this situation.

A workflow that is off our radar
Including the complexity of the diffusion slider adds unpredictability to an existing predictable result. Perhaps it will give better results in the long run but how much trial and error and continual change will achieve this. Rather add this as a new exciting feature than replace a trusted critical core function.

I am unable to provide any examples as I have decided to remain at version 2015.0.1 (with the config file change) as I cannot afford to compromise my editing abilities. I will upgrade when I am sure a suitable version is released.
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Giuseppe Circhetta

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Hello everyone,
I've had the opportunity to test the new real-time healing brush tool and after going up on the learning curve, I must admit that it works just great and also gives you an additional degree of freedom when using the tool (diffusion level).

Of course it is all about change management: believe me, you'll be just fine in few days.
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Anastasiya Derzhavina

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yes, I came to the same conclusion after 8 days of testing.
But it has some problems with complex textures (with complex textures sometimes it works like Clone Stamp Tool)
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Giuseppe Circhetta

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Did you try with lower diffusion levels (1-2)?
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Anastasiya Derzhavina

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yes, I did. Maybe Adobe will create someday a really great mixing algorithm.

I think its a matter of habbit.
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jocelyn

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I'm not seeing how to change the diffusion.
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Chris Cox

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Make sure you have the 2015.1 update installed.
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Darren Rochford

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This reply was created from a merged topic originally titled Get rid of this new and improved heal tool and make it work the way it used to.

Please change the heal tool back to the way it worked previously. I'm a freelance retoucher and I can't do my job properly with this new version of the tool. I simply can't get the same quality when I try to heal something as I could previously, flat areas with subtle texture that I used to be able to heal in a second now wind up looking patchy. And it takes me longer to get to that result. Because I'm a freelancer I don't have any control over what version of Photoshop my client is using. Please stop trying to innovate things that don't need fixing. Heal tool is probably my most used tool. It's worked perfectly for over a decade and on the odd occasion that it didn't – that's what the clone tool was for. This is incredibly frustrating.
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joshua withers

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I agree. It worked fine. Nobody had any complaints about the old healing tool.
Even with the diffusion sliders, the new tool will take me 2-3 strokes to get what I want vs 1 in the past.

My only complaint is the bug when you heal on a layer with translucent pixels on it and you would get a 'ring' around the healed area. But I had ways around that.

This is an honest question to Adobe (I'm not trying to be a smart a$$) - what was the reasoning or applications this new tool was designed for?
It just isn't as fluid as the old tool.
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Chris Cox

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Actually there were a lot of complaints about the old healing brush and how it failed in many circumstances, didn't show a preview, etc. That is what lead to the development of the new code.
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Sven Kovac

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Since we have to learn to live / deal with this new tool, how come we can't just hit numbers 1-7 to change the desired diffusion level?
I'm not a retiree making HDR landscapes or photoshopping my cat into family photos, this is my business and I'm wasting time with this BS.
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Jeff Glenn

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This reply was created from a merged topic originally titled I hate what you did to the Healing Brush in Photoshop CC 2015.

The overall quality of the Healing Brush is poor compared to earlier releases of Photoshop CC
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GARY BOX

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I will also chime in that I HATE the new healing tool. With a passion! Do the people who program this stuff actually USE it? I've tried different settings on the new "diffusion" slider and they all suck compared to the CC2014 Legacy healing tool.

On CC2015, I thankfully found the workaround fix to revert it back to the legacy healing tool. I had been reluctant to update to 2015.1 because of changes like this. So I finally updated and guess what? Not the fix doesn't work any more! I had to research and find a NEW fix and apply that to our 3 workstation licenses.

If you're going to screw something up, then create a fix for it, at least leave the fix alone!

I bet when (and IF) I upgrade to 2016, this fix won't carry over. I will likely have to fix your broken Photoshop again. Man, I long for the days when I bought a version of Photoshop and did not have to deal with any changes for a couple of years until a new version came out. And changes were actually positive.
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grauenwölfe

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"Man, I long for the days when I bought a version of Photoshop and did not have to deal with any changes for a couple of years until a new version came out. And changes were actually positive."

So true. Just said this same sentiment about another software company yesterday. They're all doing it now. Updates make me nervous today. Used to look forward to what was "new and improved", now I dread it.

Healing Brush just seems like Clone Stamp 2 tool to me now. I have no idea what "diffusion" does, can't tell any real-world difference in its values, and no matter what brush setting I change, in the end it just acts like a rigid Stamp tool.

Previous Healing Brush had one single issue, it picked up bleed around edges but for years we all knew this and found our own ways to deal with it. Not every single tool can be a perfect solution for all situations. Will new users complain that they can't paint with the Pen tool like they can with the Brush tool only to have Adobe go ruin the Pen?

Sounds like a ridiculous example but after the Direct Select / Path Select tool getting royally F'ed for no reason as it worked perfectly for years upon years, the new interface design, and now the Healing Brush tool, you have to wonder what surprises are next from Mud Brick Systems Incorporated.

I think an equally interesting question is just who is testing and green-lighting these radical changes we're having to deal with lately. Might be time for Adobe to look at getting a new pool of testers.
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Steve Brown

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We are the testers Michael, whether we agreed to it or not.
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Jeremy Voldrich

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I agree with Gary. I HATE the new Healing brush!!! I have CC2015.1 running side by side with CC2014, but am only using 2015 to play with it. Since I don't have much time to do that, I'm using 2014 for everything.

I want to use the legacy healing brush. I knew how it worked and could fix the few things here and there where it didn't work. I hate the new one and the fact that I have to fiddle with a diffusion slider to attempt to get anything close to the legacy brush, and even then it's crap.

The amount of time screwing around with the new brush is ridiculous and not helping me to be efficient in my retouching workflow. TIME IS MONEY Adobe and you are wasting ours. Please do right by your loyal customers and get this fixed ASAP! Thank you!
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Brian Moore

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I wish we could up vote these replies because I 100% agree with them.

It is ridiculous that this topic continues to be marked Solved.

Not sure what else to say because it is very apparent the tool is broken.
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Steve Brown

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Jeffrey,

As this is still clearly not "solved" and as somebody is now merging new threads into this one, could you please set the status of this issue back to "being worked on"?

Thanks
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Andre Schneider

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So, Jeffrey / Sohrab...

Where do I send the action with the healing that I did on a photo so that you can compare the old with the new one and see how different they come out?

I honestly am tired of this whole thing and Adobe royally messing us up.

Andre
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Andre Schneider

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And, as many have said, please don't mark this as solved, as this is far from being solved. Maybe you people at Adobe consider it solved because you gave us a terrible workaround, but that's definitely not solved.
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Kay Bradford

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WHY can't this be solved?? For us retouchers, it is impossible to work with this new update! Although I am quite expert at Photoshop, I'm NOT good at re-writing code. That should be YOUR job! If you need to add new options, at least leave the old ones that actually worked beautifully, for those of us who have supported Photoshop for 25+ years! I don't know who these new "upgrades" benefit, but it's surely not a large portion of us! This is how we make our living. You are literally taking away our livelihood when you don't address this! Is anybody actually listening?
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Samoreen

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Kay,

I'm still waiting for an answer from an Adobe representative to the comment below:

"
Why don't they simply revert back to the old healing brush that was working perfectly to everyone's satisfaction? I may have an idea about this...

Maybe the underlying algorithm in the "old" healing brush was not created by Adobe themselves but was coming from a third-party developer and subject to a license agreement. For some reason, the license agreement might now be obsolete and was not re-conducted. So they had to "invent" something new.

Just a guess but this is the only explanation I can find that prevents them to merely revert back to the old brush. Nobody ever asked to change that tool, so why break something that was working well?
"

Since Adobe are so stubbornly insisting on marking this issue as solved, since they don't want to revert back to the previous situation (at least temporarily until they write some more acceptable code) and since they are not honoring their promise to include the switch between old and new algorithm into the UI, I'm more and more convinced that there's a legal issue behind this mess.

If not, I have to say that they now have a very strange idea about what customer service should be.
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Steve Brown

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I agree. Adobe seems to be mysteriously myopic about the subject and their developers seem to feel that because *they* can't see anything wrong with the new bush nobody else can either.

I would suggest that everybody who still has an issue with the new brush should record an action as Sohrab has suggested and email it and an example file to him.

For my part, I've simply reinstalled CC 2014 and am not using 2015 until this is resolved.
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Jaron Rabman

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I've had 3 post removed just today telling Adobe how disgusted I've become in there product. Do disgusted that I'm starting to use third part software to replace PS.
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Andre Schneider

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I guess the Adobe people just forgot about this thread as it's "clearly" solved for them.

Here goes the file and the action I recorded with the healing tool. No matter what diffusion value you use, the result doesn't even come close to what the original healing tool does. Will Adobe finally admit that the new healing tool is not good? I doubt it. Will it bring the old one back as a IU choice? I seriously doubt it too.

https://dl.dropboxusercontent.com/u/2...

Just make sure you have the layer you want the action to be played named as "Layer 1" before you start the action...
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Chris Cox

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Andre - thank you for the example.
I got the action working without too much trouble.
My results and yours differ quite a bit - some better, some worse. But that appears to be a clue that something is inconsistent about the results of the new healing tool. Someone will contact you by email to get more details about your system so we can try to narrow down the cause.
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Steve Brown

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This reply was created from a merged topic originally titled Photoshop CC 2015 Healing Brush Problem is NOT solved!.

The problem listed here is clearly NOT solved.

http://feedback.photoshop.com/photosh...

It's extremely disingenuous to leave that thread marked as "solved" when it obviously isn't, especially when somebody from Adobe keeps merging new topics about the problem into the same "solved" thread.

The thread needs to be marked as "being worked on".

Cheers
Steve
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Steve Brown

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Thanks for merging my thread into this one and still NOT unmarking this as "solved".

What a joke... :(
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Jonathan Rice

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Adobe,

As a life-long Photoshop and Illustrator user, and a devout InDesign user, I rely on your products DAILY to produce work for my clients. I've always found your products and service the best in the business, but with this one issue, along with the recent switch over to monthly subscription plans, I am wondering what is going on in Adobe's core management and culture.

Please, just acknowledge that the issue with the healing brush is real. Admit that the new brush with slider, does NOT produce the same quality of results as the old, and that these new results are inferior to the old for many of your customers. And that new process is more difficult than the old.

Please, give us the "legacy tool" as a selection versus a coding run-around. I have yet to upgrade to the latest photoshop, because I got the next to last version to work with your work around patch. But I shouldn't have to continue doing this.

I must admit, I was excited by the idea of new updates on a 3 or 4 month basis, versus waiting 18 months for the new version to come out, but realistically, I can do my job better with tools I can depend on — not the latest gimmicks that a company is using to justify it's new payment model.

Please, admit your shortcomings and tell us you are working on a solution that we will love. That would be good PR. Doing nothing and ignoring the issue is just hurting your once stellar reputation.

With respect,

Jonathan
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Andre Schneider

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Jonathan,

They've already said they can't say anything because they consider their investors way more than their customers.
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Steve Brown

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So is this it then? You're just going to remove everybody's comments?

I honestly don't know why I WASTED my time joining the preview programme to feed back on the developers to this issue because in reality it seems that nobody is actually listening to the customers here.

While the new tool might be OK for some users, Sohrab has admitted in this thread that there may be instances where it doesn't work as well as the old one, so WHY can't we just have a switch in the UI to let us choose which tool WE prefer to use?

The number of new threads being merged into this one and the new people posting in here saying the new tool doesn't meet their needs is SURELY evidence that Sohrab's "instances" are frequent enough to bother a lot of people - people like professional retouchers who NEED the healing brush to be working as it always used to (or better).

And that's the thing: nobody would mind if the new tool actually was *better*... but it's not! So clearly the only sensible course of action is to do what Jeffrey promised here months ago - ie. to make the legacy tool selectable via the UI.

Looking forward to seeing this implemented in the next release....
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jocelyn

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They've deleted two posts from me since last night. So they're watching this thread for sure. They just don't care how angry everyone is
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Chris Cox

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Off topic posts, and posts that violate the terms of use for this site are being removed.
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Steve Brown

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How are these posts "off-topic" Chris?

And why is nobody actually responding to the other replies here?
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Giuseppe Circhetta

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Guys, I understand your point of view but I know that every change in software takes its time...let's be patient: I honestly don't find so bad the new healing brush tool and I am getting used to it.

As a long term Adobe customer, I expect them to come out with the best solution for everyone.
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jocelyn

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Okay but most people are not achieving the results they need with this new version and forcing us to use an essentially different tool without offering the option to switch back while needed is bad on adobes part. Many people here are not able to do the work they need to do while fumbling with this janky update.
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Steve Brown

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Sohrab has admitted here that there are instances where the new tool works better and instances where it doesn't.

People (including me) like the fact that the new tool is able to heal closer to edges without picking up 'bleed' from the edge, but as far as I can see that's the *only* thing that's better about it.

Professional retouchers - who use the healing brush all day long for their jobs - are telling Adobe that the new tool doesn't deliver the results they need where the old tool did.

Jeffrey promised months ago that there would be a switch in the UI to allow users to select the old tool if they preferred, but for some reason it was decided to just give us the "diffusion slider" (which nobody wanted or seems to like) to 'control' the new tool WITHOUT giving us a way to select the old tool as had been promised.

People are pissed, and rightly so. Why are we paying good money every month for a product that is effectively getting WORSE with every release?

The situation is ridiculous, and the fact that nobody from Adobe has replied to this thread for weeks and it still remains marked as "solved" is an insult and a slap in the face to all those users who are still posting here because they're unhappy with the situation.
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Andre Schneider

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Six months Giuseppe? Six months is way too much time in any industry, software, hardware or anything. Some companies come with a whole new version every six months and Adobe wants us to believe that they can't go back to the old one in six months? I'm sorry, but I cannot believe that.
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Steve Brown

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This reply was created from a merged topic originally titled Photoshop CC 2015: Healing Brush issue needs a switch in the UI to select legacy ....

The problem listed here is clearly NOT solved.

http://feedback.photoshop.com/photosh...

It's extremely disingenuous to leave that thread marked as "solved" when it obviously isn't, especially when somebody from Adobe keeps merging new topics about the problem into the same "solved" thread.

The thread needs to be marked as "being worked on" and a switch included in the UI to allow users to select the legacy tool.

Cheers
Steve
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Steve Brown

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Thanks again for merging the new thread into this one WITHOUT changing the status of this one to NOT SOLVED....

This is farcical... but unfortunately nobody's laughing, Chris.