PS CC 2015.5 severe update bugs

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  • Problem
  • Updated 2 years ago
  • (Edited)

Hi,

After
upgrading to PS CC 2015.5 (Windows 10 64-bit), PS was no longer
loading. First it asked me whether I wanted to run it (as if it were a downloaded file) and then it issued an error 16 (configuration error) and asked me to uninstall / reinstall.

I uninstalled / reinstalled twice and each time Windows 10 freezed after the end of the installation. Only a hard reset could help. Reinstalling didn't fixed the problem anyway.

The only way to fix this is to modify the properties of photshop.exe and to check "run as administrator" in Compatibility tab.

There's a document discussing this issue : http://helpx.adobe.com/x-productkb/policy-pricing/configuration-error-cs5.html . Solution #1 is what I described above. Solution #2 doesn't work and is dependent on specific UAC settings anyway.

Note that there were no such problems with PS CC 2015.1.

Also, during the update, user presets and actions are not transferred as well as the installed plugins. You have to do this manually.

Sigh! Fed up with these permanent update problems.

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Patrick Philippot

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  • angry

Posted 2 years ago

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Reynold Jaquet

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I installed version CC 2015.5 without problem on Windows 7 and Windows 10 machines. Under advanced I chose de retain the old version of CC 2015. All presets and actions are transferred. Plugins cannot be installed yet. Do not try manually. If you need to work with plugins, use the old version CC 2015.
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Patrick Philippot

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Under advanced I chose de retain the old version of CC 2015. All presets and actions are transferred.
I guess you mean you chose to retain the preferences of the old version? I did the same and actions were not transferred.

Plugins cannot be installed yet. Do not try manually.
??? Where is this explained? I didn't see any warning about that. I copied all my plugins from the previous version to the plugins folder and they appear to work without any problem.
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elizabeth howell

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So what do we do we should have been warned we would lose actions filters and pugins if we updated
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elizabeth howell

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I am not happy with the comments from the Indian people who spoke to me on the adobe chat site they cut me off.  When I tried again I was no longer signed in how do you get to talk to customer care Australia do not wish to talk to someone in Mumbai
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Stanley Toh

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go to C:\Program Files\Adobe\Adobe Photoshop CC 2015\Plug-ins copy your plug-in and paste to  C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Plug-ins and restart your PS
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Reynold Jaquet

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I did that and it works at least for the Nik plugins.
According to Scott Kelby, this does not work for all plugins. E.g. McPhun plugins cannot be transferred this way. You can check this on youtube :

http://scottkelby.com/move-3rd-party-plug-ins-new-photoshop-actually-work/