Photoshop CC 2015.5: Can't Cancel/Commit text box changes

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  • Updated 11 months ago
  • (Edited)
Problem can be seen here: https://www.youtube.com/watch?v=e8C8jJiNwp8

Please let me know what to do/if this is a known problem/if I need to post this somewhere else to get it fixed.
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ahainen

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Posted 2 years ago

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Andres_asm

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No  problem on Win 10 v1607
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ahainen

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It's most commonly been happening to me on OSX when I have a window/document undocked from the rest of Photoshop
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David, Official Rep

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Howdy,

What other apps do you have running at the same time?  I've seen stuff like this when a companion app hijacks input.  Also, have you tried shifting to another app and shifting back?  Does that solve the problem?

I'd like to help you tack this down, but I'm going to need more info.  For instance, what OS are you running?  And which specific version of Photoshop are you using -- you can check the first line of Help > System Info.

Thanks,
David
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ahainen

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I usually have Chrome and Illustrator running as well. Just did a test with having ONLY Photoshop open and it happened within 5 minutes. I have to Force Quit everytime.
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David, Official Rep

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What specific version of PS are you running?  We haven't heard this problem from others, so I'm still guessing there's something unique to your setup triggering this.  Do you want to schedule a web-hosted screenshare?

Thanks,
David
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ahainen

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This is happening more often for me now. Also, I just checked off the "Esc to commit text" option, same thing is still happening: Editing text and nothing commits the text/escapes text editing except to Force Quit the program. Photoshop version 20161012.r.53 x64 on OSX 10.11.6
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ahainen

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Also, not being able to highlight/copy the Photoshop version number is extremely frustrating
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David, Official Rep

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That should work, so it again implies that there are one or more other elements at play.  Are you sure that you had no other apps running?  Even companion/help applications?  Was this working previously and broke recently?
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ahainen

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This has been occurring randomly and very inconsistently between versions of Photoshop and different laptops. I've uploaded a video capture right after it happens. I tried to quit out of all applications after the fact, but I have had this happen with just Photoshop running/already have quit out of all applications. https://youtu.be/Wn_Pczk4EWI
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David, Official Rep

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Hi Ahainen,

Okay, a couple things.  First, I would recommend upgrading to the latest version of Photoshop.  We're always putting in fixes and otherwise keeping up with the ever-changing OSes (particularly Mac).  There was a problem with Click-to-Commit a year or two ago, but the check box always worked and this fix was rolled out a while ago.  But, please humor me, and try upgrading to the latest version.

Next, I can see from the video that this problem is serious and that you're having it on multiple machines.  The thing is, Type is THE most used part of PS and when we have even a minor bug, the forums blow up like a volcano.  Even a minor issue is reported dozens of times.  But you're the only one who's reported this.  That makes me believe that there is something you've installed on your machines which is contributing and/or causing this bug.  Any ideas?

I'm happy to help you try to run this down, but let's start with these to suppositions, ok?

Thanks,
David
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Jean-Sébastien Daigle

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I have the same issue on two computers. Both on Mac Sierra. Everything is up to date. 
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David, Official Rep

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Howdy Jean-Sebastien,

Would you mind double-checking that you're install is up-to-date?  We just released a new dot-release about a week ago.

Thanks,
David
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Jean-Sébastien Daigle

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The problem occurred after the update. I came back to 18.0.0 and it seems fine. A colleague also had this issue a couple times. I tried many thing and  can't find what trigger the bug.
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David, Official Rep

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I would be VERY interested if you figure out any clues as to what's triggering the bug for you.  It seems to be resolved for everyone else.  Could be a separate issue, but I'll need info to track it down, since I can't repro it.

Thanks,
David
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Jean-Sébastien Daigle

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I'll try to re-update it and test a few things this weekend. 
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David, Official Rep

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Howdy Jean-Sébastien,

Are you still having this problem?  By chance are you running two monitors?

Thanks,
David
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Andrew C

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I’ve been experiencing this exact problem randomly over the past few months too.

It has been happening on my old iMac, a replacement iMac I recently got and a colleague’s iMac.

When it happens there’s no way to save and the only way out is to force quit Photoshop.

It might happen to me once or twice a week and I haven’t found steps to reproduce it yet.

Let me know if you need any more info. It’s an extremely frustrating problem!


Running the following (although I’ve been experiencing it through previous dot releases)

Photoshop 2017.1.1 20170425.r.252 x64

macOS 10.12.5

Running alongside the typical apps: Illustrator, Indesign, Acrobat, 1password, dropbox, Spotify, Safari, Chrome etc.


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David, Official Rep

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Howdy Andrew,

That's really odd.  And that build number is on the machine having the problem?  Cuz my own test machine is a very old iMac too and I can't repro at all (and I do text all day).  We actually run all the same apps, except 1Password; I'm not sure what that is.

Could you give me a little info on the hardware you're running?

Thanks,
David
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Andrew C

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Hi David - sorry for the late reply. I thought I'd shaken this bug but it's come back in the past few weeks. 

The problem just hit me then running the recently released version of PS (v19).

I happened to be using a document with around 4 artboards but this bug has struck using a standard document too.

I'm running a late-2015 27"iMac, 4GHz i7, 32GB RAM. macOS 10.12.6 No extra monitor.

You asked someone below about any other apps that are running. I'm always running TextExpander, Dropbox, 1password, Launchbar, Hazel, OneDrive, and Sizeup (moves windows with keyboard shortcuts).  

Let me know if you need any more info.

Thanks,
Andrew
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Leolik

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bug reproduced on macOS Sierra 10.12.6 + Photoshop 2017.0.1 ((
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David, Official Rep

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Hi Leolikua,

Are you running multiple monitors, by chance?

Thanks,
David
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Leolik

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yes, I use macbook + Dell monitor
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ahainen

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I still have this issue. I honestly gave up troubleshooting. Happens on two different Macs, I don't run two monitors ever.
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David, Official Rep

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Have you tried upgrading to the latest version of Photoshop?  Have you tried to disable your third-party plugins?

What other apps are you running at the same time?  What about utilities, particularly those that are based on shortcuts or which work with screen-/audio-capture?

As I mentioned earlier, Type is used VERY heavily (more than 50% of all users) and yet, there are only a few people reporting this bug.  I totally believe you're having a serious issue, but I similarly do not believe it's trivial to encounter -- there's a very specific setup causing this or the forums would have filled with complaints.  Since they and the phone lines aren't a-buzz, it would be reasonable to assume the combo is at least a little esoteric or unusual.  So that's where we need your help to identify what this conjunction is.

Thanks,
David