Photoshop 21.1: Every drawing action (Painting/selections) snaps to upper left hand screen corner (Windows 7/Window 10 with WinTab)

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  • Updated 1 week ago
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  • (Edited)
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This problem is reproducible with every start of Photoshop and persists.

It started to appear today with the new update to 21.1

In almost all drawing tools (brush, pen, smudge, copy, eraser, etc...) , after i click and drag a little to draw something, the tooltip will snap to the upper left hand corner of the screen space, (drawing a line to there).

 - this is version 21.1 of creative cloud photoshop in Germany, also tested in english install, and switched to english locale, on windows 7 64 bit

- I tried resetting Photoshop to defaults (CTRL-SHIFT-ALT-Start)

- I tried resetting all tools to default via tool palette

- i tried resetting all brushes to defaults

- i tried restarting computer

- i tried disabling all other programms running (autohotkey, browser, mail-programs)

 

Hints are:

- if in brush i turn up "Smoothing (Glättung)" to something higher than 0% then the bug will not occur.

- the bug will only occur if a click-and-drag. Doing just clicks, it won't jump to the corner. Someone else with the same problem reported he also has the problem with clicks too, not just just with click-dragging-and-releasing (a.k.a painting)

- the tools that have no smoothing-% setting, i can not get to work.

 



There is a thread about this on the adobe support community forum:

https://community.adobe.com/t5/photoshop/bug-every-drawing-action-snaps-to-upper-left-hand-screen-co....



Other people have posted about a seemingly similar problem on the adobe support community forum.

https://community.adobe.com/t5/photoshop/bugs-in-v21-1-0/td-p/10933438?page=1

https://community.adobe.com/t5/photoshop/brush-tool-lasso-tool-snaps-up-to-the-corner-when-using-a-m....



My SYSTEM:

Adobe Photoshop Version: 21.1.0 20200212.r.106 2020/02/12: 4dd027efb58  x64
Anzahl der Starts: 1
Betriebssystem: Windows 7 64-Bit
Version: 7 SP1  6.1.7601.24545
[System Info truncated by moderator]
Photo of Stephan Möbius

Stephan Möbius

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Posted 1 month ago

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Photo of Jeffrey Tranberry

Jeffrey Tranberry, Sr. Product Manager, Digital Imaging

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Official Response
Engineering is currently investigating this issue.

Windows 10: Using Windows Ink instead of WinTab will avoid this problem.

If you're on Windows 7, you can roll back to the prior update following these instructions: https://helpx.adobe.com/download-install/using/install-previous-version.html 

Note: When installing 21.0.3 using "Other Versions" from CC Desktop, it will clear all preferences, brushes, workspaces, and other custom settings/preferences.

Here are two ways you could retain your preferences.

1. Uninstall first, then Install 21.0.3 -- From CreativeCloud Desktop, choose to Uninstall Photoshop 21.x, and choose to KEEP your preferences on the first uninstallation dialog. 



This would stop the removal of your preferences during uninstall so when you reinstall 21.0.3, the preferences would remain. 


2. Manually backup your preferences: You can make a manual backup of your preferences and brushes by copying their enclosing preferences folder. Locations of specific Ps preference files are here: https://helpx.adobe.com/photoshop/kb/preference-file-names-locations-photoshop.html

The Tl;Dr on that article for Windows is: Most (not all) preferences are stored in the following folder: %appdata%/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings

Make a backup of that incase of any fear of lost brushes/preferences/etc, copy them back into the same location upon install of previous/other version.
(Edited)