I re-installed 2015.5 v 17.01 from the CC APP and it still works fine. I tried other PSD files and got the same result. Load times of several minutes (8 minutes for the last one I tried) when using the new PS 2017 CC that load in a few seconds with PS 2015.5
I tried reporting this on the Chat support but they refused to report the bug unless I gave them control of my computer. So that didn't happen.
Can you try turning of font previews to see if that helps speed up opening PSDs in CC 2017?
To do that, go to: Type > Font Preview Size > None
Then quit and re-launch PS. Do the files open faster now?
If not, I'd like to figure out why the files are opening so slow.
If it's just on the first launch, have you tried turning off the Start workspace in Preferences? On both my older computer and the one with an SSD drive, it's faster for me with that turned off. I keep Recent Files docked in my basic workspace, and even that, first time open, will slow things down considerably, but it does give me access to what I want most from Start in PS. After the first launch it seems to cache enough it's fine.
I keep Start on in AI because I tend to work on the same project less often, and over more time than my work in PS, so I simply give it the time to load everything<sigh> It is a bit slow, especially with no SSD, but like you only at first.
After that it takes just as long to open any other PSD file with Photoshop already open.
Ouch! Something is definitely wrong. I just dragged a ~200MB layered file onto the icon to launch, timed both launching AND opening the file on a non-SSD drive, and it was still just shy of 1 minute. That's with Start disabled. On the SSD drive, exact same thing took 14 seconds. Again, with Start (and Recent Files) disabled in Prefs.
I sincerely hope someone can figure this out for you.
> I have no SSD , I have only this problem with Photoshop and Illustrator the first time I open them. After this first time, no problem.>
Sorry I do not speak English so difficult to explain properly.
I have no problem of slowness.
This is only the first opening of Illustrator or Photoshop after the update was slow. Now, everything runs at a normal speed or less common compared with CC2015
Another test would be to check if opening a very simple file takes about the same amount of time as opening a very complex file.
Also, try making a workspace that has literally NO windows available except for the toolbar... like, close histogram, layers panel, everything.
One last test would be to completely disconnect from the internet, load up photoshop fresh, and see if that speeds things up.
I do have an SSD scratch disk and have allocated about 18GB of memory to photoshop.
Of course, with Creative Cloud, you cannot completely disconnect from the internet. I have re-installed 2017 from scratch 3x (which also means I have to keep re-installing 2015.5 to have something I can use - because "updating" to 2017 wipes out any previous versions you have installed.) I have opted to erase preferences during the install of 2017 PS CC.
When it does launch the PS screen does not show the tools but I can attempt to open a file from the menu but the file will not open (all file types). PS will not launch directly from CC, explorer or from within Lightroom. I've tried running all as admin. but that was not successful.
My graphics card is up to date & communication with Adobe is on-going, they sent me a file to replace PluPlugOwl.dll, I have installed this but it did not solve the problem.
I have run the reliability history on Windows again this morning & the PlugPlugOwl is shown as being the fault, the report is below & I await some more help from Adobe.
DescriptionFaulting Application Path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe
Problem Event Name: APPCRASH
Application Name: Photoshop.exe
Application Version: 184.108.40.206
Application Timestamp: 57fde9fd
Fault Module Name: PlugPlugOwl.dll
Fault Module Version: 220.127.116.11
Fault Module Timestamp: 57dcc2a8
Exception Code: c0000005
Exception Offset: 000000000008adb4
OS Version: 10.0.14318.104.22.168.768.101
Locale ID: 1033
Additional Information 1: 58ef
Additional Information 2: 58efb08aafa45840e5a049bd01579147
Additional Information 3: ab84
Additional Information 4: ab84eb565eae137cfc81fbc2648c7a6e
Extra information about the problem
Bucket ID: ef87619126daf8236a5c8a54004ca247 (120572782783)
Name der fehlerhaften Anwendung: Adobe Spaces Helper.exe, Version: 0.0.0.0, Zeitstempel: 0x57fde35d
Name des fehlerhaften Moduls: libcef.dll, Version: 3.2526.1347.0, Zeitstempel: 0x572d0cf0
ID des fehlerhaften Prozesses: 0x157c
Startzeit der fehlerhaften Anwendung: 0x01d23c505812e302
Pfad der fehlerhaften Anwendung: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces\Adobe Spaces Helper.exe
Pfad des fehlerhaften Moduls: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces\libcef.dll
Vollständiger Name des fehlerhaften Pakets:
Anwendungs-ID, die relativ zum fehlerhaften Paket ist:
I just tried the following: Renamed the "spaces" directory to "spaces.org", and restored tht spaces directory from a backup (which restored the CC2015.5 Version). Voilà, PS 2017 is now working as before
Just as a temporary workaround, definitely not a fullfledged error-analysis, nor a real solution. But ... it's working
With kind regards
How is it possible that a company like Adobe can put out on the market a program like Photoshop CC 2017 that performs poorly on such a range of customers computers? Does their testing plan not run it on computers of various specifications to test for possible issues like so many of us are encountering? As consumers we should not be expected to have to delve in to so many nooks and crannies within the application in an attempt to get it to perform. I have a Windows 8 i5 laptop and a Windows 10 i7 desktop - startup performance is terrible on both. Once loaded it can cause the machine to grind to a halt and sometimes lock up.