Photoshop CC 2017: Very slow to open even small PSD files

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  • Updated 7 months ago
  • (Edited)
I installed PS 2017 CC and found that a fairly small PSD file which opened this morning nearly instantly in 2015.5 took SEVERAL MINUTES to open in PS 2017.   I tried uninstalling and reinstalling, erasing the prefs and got the same result.  I tried this twice per the Chat tech support guy. 

 I re-installed 2015.5 v 17.01 from the CC APP and it still works fine.   I tried other PSD files and got the same result.  Load times of several minutes (8 minutes for the last one I tried) when using the new PS 2017 CC that load in a few seconds with PS 2015.5

I tried reporting this on the Chat support but they refused to report the bug unless I gave them control of my computer.   So that didn't happen.
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Max Rockbin

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Posted 2 years ago

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Andres_asm

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Hi Max,
Sorry for you but I tried à PSD 42,5 Mo and it open in 3 seconds on Photoshop CC 2017 Win 10 Fam v 1607.
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M Schachter

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I'm struggling like max on a brand spanking new dell
(Edited)
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Brian Koh

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I have the same problems as with what Max had experienced. After updating to 2017 for Photoshop and Illustrator in Win 10 pro SSD, both  are taking very long to open. Really frustrating waiting for the damned programs to load and open psd files. That is pathetic.
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Dave Strobl

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This is only a solution if you have admin rights. I am on a locked down corporate desktop and do not have the required privileges as I would expect is the same for many users out there. Adobe needs to create a patch and quickly!
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Rob Fitzsimmons

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Just recently, I noticed it takes 30 seconds to give a menu when I choose File - New Document. This is happening across all my Adobe 2017 products - Illustrator, PS, ID, AE etc. 
I noticed it after I tried to open a 3D file in Photoshop, and it told me I had to have Open GL running... which I did. My laptop has 2 GPUs - Intel HD Graphics 4600 and Nvidia GForce GT 730M - maybe that's confusing it?
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Cristen Gillespie

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 > My laptop has 2 GPUs - Intel HD Graphics 4600 and Nvidia GForce GT 730M - maybe that's confusing it?>

My laptop also has 2, running El Capitan. It works with 3D without issue. Opening from the File> New menu doesn't take any time once the app is fully loaded, up and running. With the SSD on my laptop, this includes using the new New Document. It's too slow on my old desktop to use it, so I've reverted to Use Legacy there.
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John Maguire

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you can set any program on windows to open with administrator priv automatically. go to where it is on the hard drive, r-click choose properties. under the compatibility tab check - run as administrator. Also if your on a multicore system, limiting PS to 2 cores speeds it up during use also.
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Hussein farar

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my problem is different .. when i closed any file take very more time !!
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Adam Jerugim, Employee

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Hi Max,

Can you try turning of font previews to see if that helps speed up opening PSDs in CC 2017?

To do that, go to:  Type > Font Preview Size > None
Then quit and re-launch PS.  Do the files open faster now?

If not, I'd like to figure out why the files are opening so slow.

Thanks,
Adam
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Max Rockbin

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Thanks for the sugggestion, but no change after turning off font previews (I figured out how to install 2017 without erasing my 2015.5, so I created a new relatively small PSD file in 2015.5, closed it and tried to re-open in 2017.  I had "maximize compatibility" enabled on the PSD.   It still takes a really long time to open.  These are just iphone 5 JPGs I"m adding some adjustment layers to, so not huge files.

As I type this, the file still isn't open after 3 minutes, but, again, opens without a hitch in 2015.5.   When I re-installed 2017 CC PS just now, I again opted to install it without preserving my prefs.
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Max Rockbin

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Since you're an employee, Have You Reported This Bug?  I don't see how I can and I'm not the only one with the problem.  It would be nice to have SOME support.  The Chat line guys weren't helpful at all except for explaining how to go back to 2015.5
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Brian Koh

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Hey, guys and gals. I adopted Max's solution of running 2017 versions of Adobe updated software using right click "Run As Administrator" greatly helped to solve the problem immediately. I dun see slowness in opening the programs anymore. As for the inner workings of the software, we will have to try and experiment to see if there are any other hidden bugs. Please try this suggested solution. For me, it worked well now for the PC and Mac platforms. Hope this helps for all of us having the same issues.
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Gabriel Porras

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Running As Administrator seems that worked for me! Thanks!
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Andres_asm

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Brian,
I have no SSD , I have only this problem with Photoshop   and Illustrator the first time I open them. After this first time, no problem.
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Sol Keiter

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Andres, stop replying without solutions and anecdotal evidence.
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AK Ehsanz

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yes, this is true...
ppl who face problems know how many hrs they take patience to solve those,
but those who can run smoothly doesn't feel the same pain...
so smoothly-running guys...my advice...just don't praise but show your evidence !!
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Cristen Gillespie

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> I have no SSD , I have only this problem with Photoshop   and Illustrator the first time I open them. After this first time, no problem.>

If it's just on the first launch, have you tried turning off the Start workspace in Preferences? On both my older computer and the one with an SSD drive, it's faster for me with that turned off. I keep Recent Files docked in my basic workspace, and even that, first time open, will slow things down considerably, but it does give me access to what I want most from Start in PS. After the first launch it seems to cache enough it's fine.

I keep Start on in AI because I tend to work on the same project less often, and over more time than my work in PS, so I simply give it the time to load everything<sigh> It is a bit slow, especially with no SSD, but like you only at first.
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Max Rockbin

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It's not just on startup for me.  After Photoshop opens (which happens quickly if I don't have a file open) and I then open a PSD file, it takes a really long time to open.  Several minutes - as I said. 
After that it takes just as long to open any other PSD file with Photoshop already open. 
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AK Ehsanz

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why this problem has not been fixed even in Photoshop CC 2017 ??
pls also inform old adobe users about the compatibility with old versions, such as adobe cs6 extended
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Cristen Gillespie

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>  Several minutes - as I said.>

Ouch! Something is definitely wrong. I just dragged a ~200MB layered file onto the icon to launch, timed both launching AND opening the file on a non-SSD drive, and it was still just shy of 1 minute. That's with Start disabled. On the SSD drive, exact same thing took 14 seconds. Again, with Start (and Recent Files) disabled in Prefs.

I sincerely hope someone can figure this out for you.
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Andres_asm

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Cristen,

> I have no SSD , I have only this problem with Photoshop   and Illustrator the first time I open them. After this first time, no problem.>

Sorry I do not speak English so difficult to explain properly.
I have no problem of slowness.
This is only the first opening of Illustrator or Photoshop after the update was slow. Now, everything runs at a normal speed or less common compared with CC2015
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Cristen Gillespie

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> This is only the first opening of Illustrator or Photoshop after the update was slow. Now, everything runs at a normal speed or less common compared with CC2015>

Okay, that's good to know. Yes, the first launch is often slow—I'm guessing it has a lot of files to write or check in for the first run. For all I know, it also is phoning home to register it or make sure it is valid to run.
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Max Johnson, Champion

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Do you have any add-ons? Like extra panels? I use extra 3rd party panels like Guide-Guide and have noticed that, until I open my first image, they won't initialize.
Another test would be to check if opening a very simple file takes about the same amount of time as opening a very complex file.
Also, try making a workspace that has literally NO windows available except for the toolbar... like, close histogram, layers panel, everything.
One last test would be to completely disconnect from the internet, load up photoshop fresh, and see if that speeds things up.
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Max Rockbin

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I have no add ons.   I have no windows open except the default toolbars.   I have cleared the preferences a couple times.  JPEGs open tolerably quickly (though they seem more laggy than before).  I'm opening a relatively simple PSD that takes several minutes.   Again, all stuff that works great in 2015.5.  In fact, I re-installed 2015.5 and am using that now without a hitch.
I do have an SSD scratch disk and have allocated about 18GB of memory to photoshop.

Of course, with Creative Cloud, you cannot completely disconnect from the internet.  I have re-installed 2017 from scratch 3x (which also means I have to keep re-installing 2015.5 to have something I can use - because "updating" to 2017 wipes out any previous versions you have installed.)   I have opted to erase preferences during the install of 2017 PS CC.
(Edited)
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Kurt Triffet

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I'm having the same issues. PS 17 is unusable at the moment. Also not finding PS prefs with El Capitan. Haven't had to do any of this kind of work since the OS before that, so not sure if Apple changed things around. I didn't erase prefs on the PS 17 install. Use ON1 & Andromedia plugins, but had them not installed when I first tried. Have the latest Suitcase (for 17) installed, but also had it not installed prior.
(Edited)
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Kurt Triffet

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Thanks!
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Bulbul Alam

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run as administrator will solve the problem
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Andres_asm

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"run as administrator will solve the problem" If it works well, it is already good news for those who have problems. I copied and pasted my many plugins CC2015.5 on CC2017 and all functioned normally.
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Max Rockbin

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THANK YOU!!!  I ran 2017 PS CC as administrator and it opened files quickly - just as 2015.5 did.    The only mystery now is why the Adobe guys were so useless.
Thanks again!
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Max Rockbin

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A downside (for me anyway) of running as Administrator is that I can no longer "drag and drop" photos onto photoshop to open them.  That's better than not being able to open them at all though.
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Lisa Morgan

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I have the same problem.  No extensions, no add-ons.  Just updated to 2017 on my Windows 10 and it literally took 8 minutes for a 34MB photo to load.
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Max Rockbin

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Bulbul Alam & Andres_asm above suggested running PS 2017 as administrator.
That worked for me.  If you find  photoshop.exe in the Adobe\Adobe Photoshop CC 2017 folder, you can right click on it to open Properties.  Then under the compatibility tab at the bottom, you can select the "Run this program as administrator" checkbox and save the settings.  That fixed the slow open problem for me.
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Sol Keiter

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Same issue is occurring for me. Updated to 2017 on a Win10 system and each program is running slow without solution - including using admin privilege to open.
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Sarobar Kasaju

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My Photoshop is crazy slow after upgrading to CC 2017. It takes forever even when selecting a layer and deleting a layers. I am going crazy right now. 

I use i7 8 core processor, 32 GB RAM and 6GB graphic with SSD. There's some issue with this version.
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Brian Koh

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Hey, guys and gals. I adopted Max's solution of running 2017 versions of Adobe updated software using right click "Run As Administrator" greatly helped to solve the problem immediately. I dun see slowness in opening the programs anymore. As for the inner workings of the software, we will have to try and experiment to see if there are any other hidden bugs. Please try this suggested solution. For me, it worked well now for the PC and Mac platforms. Hope this helps for all of us having the same issues.
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Sarobar Kasaju

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Thanks for the comment Brian, Looks like this is a good solution for most of the people. But I am still having issue after running as administrator. Hope to get a fix soon.
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Timothy Sax

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How do you do this? Step by Step on Mac? Please let me know, I can't seem
to find the project folder ... #basics 
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Brian Koh

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Hi, Timothy. Well, the issue of slowness on PS 2017 Mac and PC had happened long ago. The problem had since been fixed by Adobe. All you need to do is to update PS to 2017.5 before 2018 version. It should work fine now for both PC and Mac platforms. About the missing project folder, could you kindly elaborate further? Thx.
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Sarobar Kasaju

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My problem is fixed by updating my graphic card driver.
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David Moorhouse

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I'm running Windows 10 (all updates done), PS2017 will launch sometimes after a computer re-set but most it refuses to launch on most occasions, it's currently unusable.
When it does launch the PS screen does not show the tools but I can attempt to open a file from the menu but the file will not open (all file types). PS will not launch directly from CC, explorer or from within Lightroom. I've tried running all as admin. but that was not successful.
My graphics card is up to date & communication with Adobe is on-going, they sent me a file to replace              PluPlugOwl.dll, I have installed this but it did not solve the problem.
 I have run the reliability history on Windows again this morning & the PlugPlugOwl is shown as being the fault, the report is below & I await some more help from Adobe.

DescriptionFaulting Application Path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: Photoshop.exe
Application Version: 18.0.0.53
Application Timestamp: 57fde9fd
Fault Module Name: PlugPlugOwl.dll
Fault Module Version: 7.0.0.67
Fault Module Timestamp: 57dcc2a8
Exception Code: c0000005
Exception Offset: 000000000008adb4
OS Version: 10.0.14393.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 58ef
Additional Information 2: 58efb08aafa45840e5a049bd01579147
Additional Information 3: ab84
Additional Information 4: ab84eb565eae137cfc81fbc2648c7a6e

Extra information about the problem
Bucket ID: ef87619126daf8236a5c8a54004ca247 (120572782783)
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Max Rockbin

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Sometimes when Photoshop fails to launch or crashes under Windows, it leaves behind a photoshop.exe process.  You need to kill that process in Task Manager before you will be able to re-launch.  Otherwise it will appear to do nothing when you try to launch (but you will get a 2nd process running in task manager).   It sounds like your problem is more complicated than this, but maybe it will help part of the time...
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David Moorhouse

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Good point Max, I spent 2.5 hrs on the phone with Adobe tweaking my installation. The problem was exactly what you described, Photoshop is not shutting down properly & the only way to re-start it was to enter 'Task Manager' & remove it there. Unfortunately Adobe support were not able to fix the problem & they have escalated it to another team. so I will see what happens. I don't know if the problem is with PS 2017 or Windows 10, but I didn't have this problem with PS2015.5. For the time being, I can use  PS 2017 by cleaning it out of the task manager each time I shut it down.  Adobe did suggest that I may have a conflicting program on my PC which is preventing the shut down. 
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Max Rockbin

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I had the same failure to launch problem with the previous 2015.5 version, so I don't really expect Adobe to fix it.  I'm just in the habit of opening task manager whenever it doesn't launch or crashes.  But if you haven't already, it might be worthwhile opening a new thread so the title matches the problem (and - in an ideal world - would get Adobe's attention if enough people have the same problem)
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James Vyner

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I'm having the same problem since the 2017 update, Photoshop is exceptionally laggy - I have a very fast and powerful Win10 computer.
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unknow_vol

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I had (!) the same issue, and, albeit the "run as administrator" seemed to cure things, that was not an option.  I looked into the event-viewer of Win 10 and there was an error reported for "Adobe space helper.exe" in lidcef.dll.  This is a the required plugin and found in directory "C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces"


-----------------------------------------------------
Name der fehlerhaften Anwendung: Adobe Spaces Helper.exe, Version: 0.0.0.0, Zeitstempel: 0x57fde35d
Name des fehlerhaften Moduls: libcef.dll, Version: 3.2526.1347.0, Zeitstempel: 0x572d0cf0
Ausnahmecode: 0xc0000005
Fehleroffset: 0x0000000002656a65
ID des fehlerhaften Prozesses: 0x157c
Startzeit der fehlerhaften Anwendung: 0x01d23c505812e302
Pfad der fehlerhaften Anwendung: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces\Adobe Spaces Helper.exe
Pfad des fehlerhaften Moduls: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Required\Plug-Ins\Spaces\libcef.dll
Berichtskennung: 3c4d5d40-92f4-492c-ae98-f5e9b3817bb6
Vollständiger Name des fehlerhaften Pakets:
Anwendungs-ID, die relativ zum fehlerhaften Paket ist:
--------------------------------------------------------

I just tried the following:  Renamed the "spaces" directory to "spaces.org", and restored tht spaces directory from a backup (which restored the CC2015.5 Version).  Voilà, PS 2017 is now working as before

Just as a temporary workaround, definitely not a fullfledged error-analysis, nor a real solution.  But ... it's working


With kind regards


Volker
(Edited)
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Angela Lattimore

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I'm a novice user and really struggling now.  After upgrading to PS 2017 everything is so very slow.  I've just about managed to save my file as .psd after many attempts freezing but can't save as a pdf.  The save menu which gave me options to alter my formats etc has disapeared so I can't alter anything there.  Almost at the point of throwing my laptop out of the window
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Ken Long

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I'm have been a Lightroom user for many years and am now evaluating the Adobe Photography Plan. Lightroom CC is fine, but Photoshop CC 2017 is painfully slow (or does not even load). Perhaps I will look at another product to spend my money on.
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Cristen Gillespie

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> but Photoshop CC 2017 is painfully slow (or does not even load)>

Without knowing anything about your system or OS, I don't think anyone can address the issues you're having, but have you turned OFF Show Start and Show Recent, and turned ON Use Legacy New Document dialog in the General Preferences?

Even my old 2009 Mac Pro is very fast once I made those changes. I upgraded the video card some time back, and it's still supported. Not having a supported video card or current drivers for it is another issue that plagues many.
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Kurt Triffet

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My early 2009 Mac Pro still hangs in there, but PS 17 is not as robust as PS 15 was-even after doing all the tweaks. It wasn't a smooth upgrade.Tough one, too, since Apple hasn't done any upgrades to the expensive "trash can" Mac Pro, and those older towers were (and still are) robust work horses. 
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Ken Long

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How is it possible that a company like Adobe can put out on the market a program like Photoshop CC 2017 that performs poorly on such a range of customers computers? Does their testing plan not run it on computers of various specifications to test for possible issues like so many of us are encountering? As consumers we should not be expected to have to delve in to so many nooks and crannies within the application in an attempt to get it to perform. I have a Windows 8 i5 laptop and a Windows 10 i7 desktop - startup performance is terrible on both. Once loaded it can cause the machine to grind to a halt and sometimes lock up.

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Xander Davis

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I'm having this problem too on macOS Sierra 10.12.1 (latest).  My user login is already an Administrator account and I don't see any way to right-click and Run As Administrator on Mac.  Anyone have a workaround solution for Mac?
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Kurt Triffet

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I purged it and did a reinstall deleting old prefs. That got it a little faster. There are others who are saying that an older graphics card (if you are on an older Mac) could also add to the problem.
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Dave Strobl

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Is Adobe listening? Doesn't sound like it!
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Xander Davis

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For real.
Just installed Photoshop 2015.5 and that was no help either.  Same sluggish load speed. :(
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Cristen Gillespie

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> However, when I try to open even just a 145 MB PSD file, it takes between 20-40 minutes to load.  And then using PS in the open PSD is sluggish.>

Just timed loading a 670MB file (quite typical of file sizes I normally work with). It took ~20 seconds, not minutes, to load on my old 2009 Mac Pro. A 1.16 GB file took only a few second more—25 instead of 20. I do not have an SSD. I only have 16GB RAM. My video card isn't as ancient as the rest of the computer, but it only has 2GB  VRAM.  I have not only not uninstalled everything,  I have more apps running with files loaded in them plus my browser. You have something very wrong in your installation and/or with your hardware-OS configuration if any such small file is taking 20 minutes to load.

You're going to have to help Adobe troubleshoot this by providing them with more specific system information, because it's most definitely NOT the normal experience—it's not sluggish; it's freakishly slow.
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Xander Davis

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In case you missed it, there are many other people reporting the same issue on entirely different platforms, indicating it's not the machine or the OS but rather CC itself against its own target platforms and min-specs, which I'd guess all of our machines far surpass.
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Cristen Gillespie

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No, I haven't missed that people, especially Win 10 users, are complaining that something is taking too long. No one disputes that.  Running as Admin appears to have made a difference for many Windows users, but even if not, or if a Mac instead, a few minutes, painfully slow as that feels, is not the same thing as 20-40 minutes for a single small-ish file. If you want Adobe to help, you can't just say "me too" when you're telling them you are experiencing times so long that most of us would have figured the app was completely frozen and quit before we reached the 20 minute mark, let alone 40 minutes.

Give Adobe something to work with. Give them the file, your system information, create a Sample Process report, generate a Sigabrt crash report for them.  Whatever the cause, you have something going on so wrong, I'd think you'd want to give them as much information as you can so they can try to isolate the cause.