Photoshop 2015 CC.....still having graphic issues

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  • Updated 3 years ago
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Using a DELL notebook. INTEL video card as somehow modified by DELL. All systems and programs have most current updates. Using WIN 7, 8gb of RAM. Lots of HD. When I open a RAW image file and access the layers or levels tool, I get large shaded rectangles in the image. There remains an issue with the paint brush tool to make necessary adjustments. As I move the paint brush tool, the image adds more shaded boxes. Though the type of white trails that were a problem in earlier releases (and that many have commented on) have happily been resolved. The boxes mentioned that existed in the earlier releases remain. GPU has been turned off.

Would love to move to PS 2015 CC, but sticking with 2014 updated version. Do I really need to buy a new computer and video card to use the 2015 version?

Thank you

B
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Bruce Panock

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Posted 3 years ago

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Chris Cox

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Did you update the video card driver from the GPU maker's website?
Updating from Microsoft or Dell won't help - they rarely update their drivers.

Also, make sure you installed the Photoshop 2015.0.1 update.

No, there is no need to purchase a new system - you just need to make sure that the system you have is working correctly.
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Bruce Panock

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Chris

All hardware and software is completely updated. Tried to update video card on Intel website. Doesn't permit....something to do with Dell. I installed PS 2015 CC just a few days ago, so I hope it was the most current version. I Would very much like to move to the 2015 version. one thought I have is that I "only" have 500mb of video RAM (can't expand). Could this be my issue?

Thank you

B
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Chris Cox

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Having less than 512 Meg of VRAM just means that you won't be able to use the 3D features in Photoshop. It wouldn't affect anything else.

You can check the Photoshop version in Help -> System Info. You want to be on version 2015.0.1.

But what you are describing really sounds like a video card driver bug, and need to update the drivers to fix those bugs. It sounds like you've got a system where Dell has locked down the drivers (won't allow you to install up to date drivers), so all you can do is ask Dell to update their drivers from Intel, so you can get your system working correctly again.
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Bruce Panock

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Chris...thank you for the response. I will try and get through to Dell. Using PS and Bridge primarily (have been for years), almost good at photographer type requirements (edits as would be done in a traditional darkroom.